The article today is on Lord and Taylor Return Policy. If you have made any purchases from the store and are not sure how to return an item you dislike, read this article. Here, we are going to inform you all about the Lord and Taylor Return Policy. Along with the returns, you will also learn about the exchange policy and refund process. To start with we will tell you about Lord and Taylor first followed by Lord and Taylor Return Policy. The next section is about the return policy. Kindly read the entire article for better clarity.
Table of Contents
About Lord and Taylor Return Policy
Lord and Taylor is a luxurious departmental store, which sells its products worldwide. The Lord and Taylor Return Policy is customer friendly and provides you with easy returns and refund policy. The policy states that all merchandise products can be returned within 90 days of purchase. But all jewelry items have to be returned within 30 days of purchase. To be precise, you can return products in between 30-90 days depending on the type of product.
The returns can be made in two ways. The terms and conditions of returns in both ways are almost the same. For your return to be eligible, you have to follow the conditions of the Lord and Taylor Return Policy. So, below are the basic conditions which you have to keep in mind if you want to return a product. The section following will tell you about the return process.
- Only merchandised products can be returned within 90 days of purchase.
- You must have the tags and purchase receipts when you go for a return or exchange.
- Do not tamper with the product, wash it or change it in any other way which makes it different from how you purchased it.
- Any vintage products are not eligible for returns.
- Gift cards will receive merchandise credit.
- If you lost your receipt, you will be credited with the lowest selling price of that item in the store. and that too within 90 days of purchase.
Lord & Taylor Covid-19 Update
As you might know that covid-19 is spreading now and there and it has affected so many lives. So, to prevent their employees and the customer’s Lord & Taylor took many necessary steps. Firstly they close their store and didn’t open it till the new guidelines provided by the government. To prevent their employees and customer they took many safety precautions when they opened the stores after the guideline.
Lord and Taylor Return Policy Process
You can return your product to the store in two methods. You also have to follow the terms of the return policy as we have stated above. The two methods for returning your products are;
- In-store return
- Return by mail/online returns
We will start with the first method which is an in-store return. We will talk about the return and refund in an in-store manner.
In-store Return Policy
Lord and Taylor Return Policy provides you ease with the return process. You can now walk into a nearby store and return your product within the stipulated date. Do remember to follow the conditions of the return. Pack the product carefully and take it to the store. Once the store manager inspects your product, the refund will be initiated. The amount will reflect in your account within 7 working days. You will receive the amount in the same manner you made the payment.
Return by mail
The other method you can return your product is by mail. Online purchases have to be returned via mail. You have to return the product after initiating a return process online, through the account you made the purchase from. The steps below will help you to initiate a return process if you have purchased it online.
- You first have to log in to your account from which you made the purchase. Get the direct link to the page here.
- Once you log in, go to the order section in your account.
- Choose the item you wish to return.
- You will have to answer the questions that pop-up and provide a reason why you want to return the product.
- Pack the product properly and stick the shipping labels you have been mailed. Keep one with yourself.
- Mail it to the store’s address.
Wait till the store receives your product. The store will check for any defects and initiate a refund after that. You will have to wait for them to initiate the refund which will reflect in your account in 7 days. The process will be the same as you made the payment.
Lord and Taylor Exchange Policy
You can exchange your products within 90 days of purchase provided you have the tags. It is also mandatory to show the bill. Exchanging a product will only be possible when the store has the product you want in stock. If it doesn’t, you will have to wait or get a refund for the same. The terms & conditions of the exchange are also the same as above. If you are looking forward to reading about the return or exchange of a particular product, you can click this to read further.
You can track your returned orders and also the exchangeable ones through the link they provide you.
Exceptions to the Lord and Taylor Return Policy
Any product you have purchased from the store or online during a sale or seasonal sales are not subject to be returned. Intimate wear and everything you bring after 30 days if it, not a merchandised product is not eligible for a return. Any tampered item or defective item will also not be accepted. Also, gift cards and coupons are not eligible for a refund. It will be credited to your store credit.
The refunds on returns or exchanges will be directly given to you on your debit card or credit card. PayPal users, however, might be given a cash refund if approached in-store.
Links to related articles
In how many days can we return the product?
The policy states that all merchandise products can be returned within 90 days of purchase. But all jewelry items have to be returned within 30 days of purchase.
Can I return a product without a receipt?
Yes, you might be allowed but will be refunded at the lowest store credit price.
Are shipping charges refundable?
No, original shipping charges are not refundable.
How do I mail my product?
You can mail it through the nearest post office or contact FedEx.
Can I return a gift card or coupons?
No, gift cards and coupons are not eligible for a refund.
Coming to the conclusion of this article, I hope this was helpful to you. As per our research on Lord and Taylor Return Policy, we tried to provide you with all the important information. If you still find anything missing, you can write to us in the comments below. In this article, we have tried to cover everything right from the Lord and Taylor Return Policy. It also includes the refund process and exchange process too. Thank you for reading, do comment below.