Are you not satisfied with your latest purchase from Lowe’s? Don’t worry knowing Lowes Return Policy would help you return your product back. According to this policy, the customer can return the product if he is not fully satisfied with the company product.
This article consists of all the information about Lowes returns/exchanges and how many ways you can return the product.
Table of Contents
What is Lowes Return Policy?
The Lowes return policy allows customers to return/exchange most items within 90 days of purchase. For a full refund to your original payment method, you need to have the purchase receipt intact.
Lowe’s also has numerous business credit cards (LCA, LBA, LBR, etc.). Any purchases made with these cards are subject to a 365 days return deadline along with attractive discounts.
|Return Period||90 Days
|Return Method||In-store & Online|
Are Returns Free At Lowes?
Lowes offers free-of-cost parcel returns for items purchased from Lowes.com. Note that the item should be returned in compliance with the Lowes return policy to be eligible for a refund.
How Can I Return A Damaged Delivery?
If Lowes shipping partner delivered an item in damaged condition or with missing parts, you have 3 days to report the error to their customer care. Call 1-9800-445-6937 before this deadline to get a refund or replacement.
Lowes Return Without Receipt
If you do not bring your receipt while requesting a return then the store has a solution. They will issue a store credit receipt for the product that you want to return.
The Lowes return policy for no receipt can be solved by the associates in-store. There is the possibility that you might have a message of the order confirmation which will work in case of online returns.
What If My Electronic Item is Faulty?
You are advised to call Lowe’s service advantage hotline toll-free number at 1-888-775-6937 to get factory-certified technician support. If your item has a manufacturer’s warranty, it will be repaired free of cost.
If the item doesn’t have any manufacturer’s warranty, a technician will repair the item at your own expense. You may visit the manufacturer’s website for warranty information related to specific brands.
How Do I Return My Lowes Purchase?
Lowes’s return policy is quite consumer-friendly. You can return products through two methods. We have explained both methods in detail in the following article. Let’s know more about both ways:-
- In-store return
- Online return
Lowes Return Policy In-store
So the first way to return the product is by returning the product at the store. You can return the product at any of the Lowe’s stores. To return the product successfully at the store, read the following steps without missing any step.
- Reach out to the store where you want to return the product. Carry a valid ID proof and the receipt
- The store executive will check your identity through verification systems.
- Once the system approves for return, the store executive will take the product as a return.
So this was the first method through which you can return your product to the store. Lowes’s return policy has a limit for the number of returns granted without any valid bill.
Lowes Return Policy Online
So the second possible way to return the product is through the online method. In Lowes return policy the customer can return the product online also if the customer had bought the product from the official website of the company which is lowes.com.
We have explained how you can return the product online in this section in detail.
- Pack the item into the original packing.
- Only include the items which came along in the package from the company.
- Pack all the manuals and guides and the manufacturer’s original accessories.
- Make a proper complete return package along with the return slip in it.
- Stick the enclosed shipping label on the outside of the package.
- Hand over the package to the local parcel carrier, or you can drop off the parcel at any of the carrier locations also.
So this was the second way to return the lowes product. You will not get any refund on the shipping charges as a part of the return.
Also, Keep In Mind
Return must be initiated within 48 hours of purchase or time of pickup at the Lowes location.
Lowes Return Policy Without Receipt!
Yes, you can get your product returned in Lowes even if you have lost your original receipt.
In most cases, Lowe’s can retrieve your lost receipt either by using your credit card number, account number, Lowe’s card, or your personal phone number.
Lowes Holiday Return Policy
Often in November and December, people tend to do a lot of shopping. Items bought during this period are often subjected to having more return and refund windows. In Lowe’s holiday items purchased must be returned before or by the holiday. No returns are accepted after the holiday occasion is over as they are deemed as final sale items.
Employees also get the same return period if they are willing to exchange or return a product. they certainly can grab the return policy benefit along with Lowes employee discount.
Lowes Return Policy on Appliances
Mostly all standard products bought from Lowe’s have a 90 days return policy. However, there are a few exceptions to its standard return policy.
Appliances like TVs, Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, and washer pedestals have a 30-day return policy from the date of purchase.
Returns are only accepted if the original receipt is shown. The 30 days return policy is also applicable to Outdoor Power Equipment, plumbing, liquid paint, and highway trailers.
Lowes Return Policy Paint
If after buying paint from Lowe’s store, customers do not get satisfied with the final outcome then can always go for a 30 days return along with the paint container and its original receipt.
However, if the paint color is tinted and has been applied to rough surfaces then Lowes reserves the right to not accept the return.
Lowes Return Policy Plants
Any tree, shrub, or perennial purchased from Lowe’s can be replaced or refunded within 1 year from the date of purchase.
The original receipt is a must for the replacement or refund request. However, all other trees fall under the standard 90 days policy.
Lowes Return Policy Exceptions
All products may not have the same standard return policy. Few products have a shorter return period. For specially ordered configured goods it has a 20% restocking fee. You get 30 days to return outdoor power equipment such as mowers, chainsaws, etc.
Gift cards can also be replaced and you would get the old credit in the new gift card. Moreover, buying online, you may want to know how to cancel your Lowes order.
Appliances returned in original, unopened, undamaged, factory-sealed packaging and/or purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Card (PreLoad) or Lowe’s Lease to Own (LTO) are returned within 30 days of purchase.
|Video games, Audio CD or Movie CDs||Only if unopened
Exchange possible for the same product title
|Airbeds||Only if unopened
Exchange possible for a similar item
|Personalized items , Lawnmowers and digital downloads.||Return not possible|
|Collectibles||Only if unopened|
Lowe’s Exchange Policy
You have 90 days from the purchase date to request an exchange at any store. You’ll get immediate assistance from a store employee as long as the item is in original condition with the receipt.
Another thing you can consider is checking the price of the same product again and if the price is lower then you can use their Lowes price match policy instead of return and you can save more.
|Exchange Period||90 Days|
|Exchange Method||In-store & Online|
Lowe’s Refund Policy
Once the return request is accepted only after then the refund is initiated. in most circumstances the refund is generated for the same payment method which was previously used at the time of purchase.
However, the shipping charges are not refundable in case of online purchases or returns through mail. If you use an iPhone or Apple watch then you may also want to know if Lowes take Apple Pay.
|Refund Period||Within 10-15 Business Days|
|Refund Method||Original Mode of Payment|
Lowe’s Covid-19 Updates
Lowe’s takes many precautions and preventive measures during the time of pandemic and invested money in response to covid-19. As they provide the products to customers governments and many more and so they want to continue supporting them.
Following are Lowe’s Covid-19 updates.
- They make the face mask compulsory for all customers and workers.
- They started offering the face mask at the desk.
- Proper social distancing is maintained at their store.
- Limited the store manager by adopting an app for watching the occupancy of the store.
- Curbside pickup nationwide is implemented so the customers didn’t have to come inside the store.
- Third-party cleaning has been increased.
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Frequently Asked Questions
1. How to check order status?
You can check your order status online or you can log in to your Lowe's account yours.
2. How do I return or exchange an item?
You can return or exchange the item is Lowe's store or online within 30 days.
3. What is the customer care number of Lowe's?
The customer care number of lowe's is 1-800-445-6937.
4. How much restocking fee will be received in specially ordered configured goods if returned.
You can receive a 20% restocking fee in specially ordered configured goods if returned.
5. Can I replace my gift card?
You can replace the gift card by providing the original receipt. You will receive the credit of the old card in the new gift card.
What To Keep in Mind
By now you must be well aware of how lowes return policy would be a great help to you in returning your unnecessary items. However, it is a must that the product is in new condition and preferably unopened.
Lowes also would be happy if you have your original receipt with you while you request a return, refund, or exchange.There are also some more articles related to this topic that we have published. Some of them are Kroger Return Policy and Ace Hardware return policy.