Headquartered in Vancouver, Canada, Lululemon Athletica is a go-to place to buy athletic apparel for both men and women. It might be rare but you may make mistake while making a purchase. Therefore we would always recommend you to take a look at the Lululemon return policy. Though their return policy is quite simple, we will also cover the return process and conditions for a successful and hassle-free return. Also, do you know which items cannot be returned or exchanged at Lululemons? Let us take a look.
What is Lululemon Return Policy?
If you are having second thoughts about a gear purchased from Lululemon then the standard 30 days Lululemon return policy will come in quite handy. You’ll also have to make sure that the item is in new condition with its receipt. Also, do not remove any tags if you aren’t sure about keeping the item. You’ll have to return shoes & footwear in their original box. You may return in-store or online but exchanges are only possible at the store.
made between October 21 and December 24
Are Lululemon Returns Free?
Lululemon Athletica offers free online and in-store returns for all return eligible items. Customers won’t have to pay any return shipping fees or extra charges.
Can I Return Worn Items?
Lululemon restricts returns on worn & washed items. Their warehouse team reviews all returns and won’t provide you a refund or exchange if an item doesn’t comply with their return policy
How Do I Return My Lululemon Gear?
The Lululemon return policy page mentions two ways for returning a product. Either put up an online return request or directly visit your nearby Lululemon store. In both cases, you’ll require proof of purchase. To make things easier for customers, they have also made possible in-person store returns for any product bought from their online store Lululemon.com. Let’s get to how you can make a return online or in-store.
How To Return Online?
If for any reason, it is not possible for you to visit a Lululemon store to return an item, you can make a return online. Just follow the mentioned steps. Keep in mind that the items must satisfy the Lululemon return policy conditions mentioned earlier.
- For this, you’ll need to login into your Lululemons account and put up a return request. After this, you’ll have to print a shipping label sent by Lululemon on your email.
- Pack your return items in a reusable shipping box and attach the shipping label on the outside of the box. Also, make sure that the barcode portion of the label is clearly visible to ensure successful shipping.
- People leaving in Canada drop this package at a nearby FedEx Ground Location. People leaving in the US can drop off this package at either FedEx or a USPS.
- After Lululemons receives the products, you’ll receive your refund within 3-5 days. They will also send an email confirmation when the refund has been completed.
How To Return In-Store?
As per the Lululemon return policy, in-store returns are possible for all eligible items whether the purchase is made at a store or Lululemon.com. Just go to your nearby Lululemon store with your return items and proof of purchase and the executives will help you to make a successful return. The only exception is that you can not return new products which are not possible for a return at stores and can only be returned online at the moment. Also, you cannot visit their factory outlet stores to make a return. Returns are only possible at Lululemon stores.
Lulelemon Return Policy For Worn Clothes
Unfortunately, Lululemon doesn’t accept returns on worn and washed clothing or even if you remove tags. When your item reaches the Lululemon facility, it’ll first go through inspection to ensure that the item is in the condition to go back in their inventory. Your refund will be initiated, only if the item meets their return requirements. However, if your purchase doesn’t meet the quality standards, we suggest calling their customer support at 877-263-9300.
Lululemon Return Policy Without Receipt
Though their official site doesn’t mention anything regarding returns without a receipt, their Twitter handle surely does. We found that they’ll accept in-store returns even if you’ve lost your purchase receipt. Take your item to the store along with your credit card. Remember that in this case, you’ll get your refund in the form of a Lululemon gift card.
Extended Holiday Return Policy
Just like all the other retailers in the US, Lululemon also provides the facility of extended returns during the Christmas season. Their extended holiday return policy enables their customers to make a return until January 23 for any purchase made between October 21 to December 24. Remember that all conditions and exclusions of the Lululemon return policy also apply to holiday returns.
Exceptions to The Lululemon Return Policy
As we mentioned, you can make a return at Lululemon even if you’ve lost your receipt. But some products are exceptions to the Lululemon return policy exceptions. These are as follows.
- First of all, the apparel should be unworn and unwashed with the hangtags perfectly in place. If not, your return will be rejected.
- Remember that “Like New” products are not possible for an in-store return and can only be returned online at the moment. Also, you cannot visit their factory outlet stores to make a return.
Though the standard 30 days Lululemon return policy is very customer-friendly and covers returns on most of the items, following final sale items doesn’t qualify for refund or exchange at Lululemon.
- Gift cards,
- face masks
- Any gear purchase from their “We made too much section“.
Can I Exchange At Lululemon?
Lululemon also provides the facility to exchange any gear bought from a local or online store. Just go to the nearby Lululemon store and their store executives will guide you through the entire exchange process. Remember that you can exchange only at a local Lululemon store and not online.
Lululemon Refund Policy
There are two types of refunds that you can get at Lululemons. This depends on the return method that you choose. If you are choosing to return online through the fast track refund method then you’ll get the refund in form of a Lululemon gift card within 2 hours of requesting the return. Their gift cards can be used for both in-store or online purchases and they also never expire.
On the other hand, if you are selecting the regular online/in-store return then the refund will be credited to your original payment method within 3-5 business days.
Also To keep in mind – As per the Lululemon return policy, you can choose the Fast Track refund only when you are returning 3 or fewer items.
2. Lululemon gift card if you are choosing fast track refund
Frequently Asked Questions
1. Does Lululemon have any extended holiday return policy?
Yes. if you buy any product between October 2021 and December 24 then it can be returned until January 23.
2. Can I return a worn item at Lululemon?
No. The prime condition for a return at Lululemon is that any clothing peripherals and other gears should be unworn, it shouldn’t be washed and all the hangtags should be properly attached. Read our article to know more about returns and refunds at Lululemon.
3. What are the final sale items at Lululemons?
Lululemon Gift Cards and all the items listed on “we made too much” section are considered as final sale items which cannot be returned or exchanged.
4. Can I return swimwear at Lululemon?
Yes. But make sure that the hygienic liner of the swimwear is perfectly intact.
5. Can I get a refund if I purchased an item using Paypal ae Lululemon?
At this moment, Lululemon is unable to process refunds to Paypal. But they’ll gladly credit the amount to a gift card, Visa, AMEX, or MasterCard.
Also To Keep in Mind
Though the standard 30 days Lululemon return policy is quite simple and applicable on most of the items, it is important to know that gift cards, face masks, and products listed on the “We Made Too Much Section” does not qualify for the return. You can only exchange at the store and not online. The form of refund will depend upon whether you choose a standard refund or a Fast Track refund. If you regularly buy clothing apparel then you’d surely like to read the return policy of ASOS and Hollister.