Did you just realize that the product you bought from Lulus isn’t the right one for you? Well, then firstly you must read about the Lulus return policy. If you are unhappy with any of the products bought from Lulus and wish to return them, we will help you by providing all the important information regarding Lulus return, refund, and exchange policy. You must read the entire article or you will miss some of the most important exceptions of the Lulus return policy. Lulu’s refund and exchange policies are also included.
What is Lulus Return Policy?
The return policy of Lulus states that you can return an item for up to 30 days from the delivery date. The Lulus return request can be placed online. However, for a successful return request, you need to fulfil all the conditions laid down by Lulus.
can be returned through January 15
Are Lulus Returns Free?
Products are eligible for free shipping cost on returns if a return is initiated within 10 days of the delivery date. However, as per the Lulus return policy, you are required to pay a shipping fee of $7 if returned after 10 days on the date of delivery.
Can Lulus Deny My Return Request?
There are certain situations when the return is not correctly processed by the customer. Under such circumstances, Lulus can deny your return request. The reasons for return request denial are listed below:-
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains.
- Shoes returned without a box or with damage to the box may be denied
- Beauty & Wellness products that have been used and/or returned with a broken seal and/or without their original packaging
- Handbags & Purses that are sold with a dust bag and are returned without their dust bag.
- Items sold as sets that are not returned as a set.
- Final Sale items returned for a refund rather than exchange.
- Returns postmarked after the Return window has ended.
Lulus Return Policy Process
To return a product at Lulus.com, you have to log in with your email ID and order number/account information. You have to remove the other shipping labels. Attach the Lulus return label after printing it out. Return it with the parcel service mentioned on the Lulus label.
Lulus return policy also suggests you keep the shipping receipts safe until the return is processed and you receive a refund. In addition, to save shipping time, you can return multiple orders. Just make sure that separate order numbers for each product have been included with the shipping item. If you ship a product without proper order information, then it might result in a delay in processing time.
Conditions For Lulus Return Policy
There are some key points that must be kept in mind before requesting a return with Lulus.
- The product must be in fresh and unused condition. This means that the apparel must be unwashed and unworn.
- In addition, the product must be received with all the undamaged tags along with the hygienic liner as well.
- Damaged or worn-out Lulu products are not eligible for a return. Hence, a product received in damaged condition will be shipped back to the customer with an additional shipping cost.
- If a customer exceeds a certain limit of returns, then Lulus has a right to restrict services to them.
Extended Holiday Return Policy
A number of top retailers offer modified return policies during the holiday period, and Lulus is no exception. The Lulus holiday return policy provides an extended window to return a product purchased from Lulus.com between October 15 to December 15. Customers will receive store credit if they return a product purchased during this period. They can return the item till January 15 of the following year. However, customers are required to contact Lulus customer care service to receive this extension.
Lulus Return Policy Exceptions
Like any other retailer, Lulu’s return policy also carries its own exceptions. The exceptions to the Lulus return policy are as follows:
- Items categorized as makeup, deodorant, perfume, animal hair, dander, or similar products might not be eligible for a return at Lulus.com. Such products might be sent back to you.
- If a Handbag or purse is sold with a dust bag in it, then you must return the original dust bag or your return might not be accepted.
- If you wish to return a beauty product, then it must be returned unused and in its original form.
- When returning a pair of shoes, you must include the shoebox in the shipment as well. Also, make sure that the shoebox is in its original shape.
- You cannot ask for a return or refund of a gift card at lulus.com.
- In addition, items labeled as Final Sale are not eligible for a return.
Lulus Exchange Policy
Lulus return policy states that you can only request an exchange for the same item in a different size within 30 days of the date of purchase. If you request and initiate an exchange within 10 days of the date of purchase, Lulus will not charge you any extra money. Before requesting an exchange, you should also be aware of the given points:
- If you select Klarna or Afterpay as a payment method, your order will not be eligible for an exchange.
- You can exchange only one item at a time. Contact the customer care service for a second exchange.
- You cannot request an exchange for an item that has been damaged by you.
- Lulu’s exchanges are restricted to addresses in the USA only. You cannot request an exchange for an address outside the USA.
- A product is not eligible for an exchange if it is a final sale item that is under $25.
- Lulus will refund the cost in case they charge you for a new item unintentionally.
- An exchange initiated after 10 days of the date of delivery is chargeable.
Lulus Refund Policy
Refunds are either provided to the original payment method or in the form of Lulus online credit. You cannot ask for a refund in an alternate account or in a different mode of payment. In addition, if you opt to get a refund in the form of online credit, you will receive an extra $5 in the Lulu credit.
You will receive a refund only after the completion of the processing of the return. The processing includes a complete inspection of your return. As per the Lulus return policy, if the item is not in its original condition, your refund will be denied. This can take up to 10 business days after the return shipment is collected at Lulu’s warehouse. You will receive a confirmation email from the brand once you receive the refund.
Frequently Asked Questions
1. What if I return a non-Lulus item?
Lulus will not accept the return of any non-Lulus or personal item.
2. How can I contact Lulus customer care if I have a query?
You can either chat, text them at 1(530) 203-6882, call at 1(866)918-5858 or send them an email at [email protected]
3. What if I request a return after 10 days of the date of purchase?
To return a product after 10 days of the date of purchase you are required to pay 7$ shipping charges.
4. Can I return a washed Lulus apparel?
No, the product must be in brand new condition, hence, you cannot return a washed Lulus apparel.
5. How long will it take to get a refund from Lulus.com?
It can take up to 10 businesses days after they receive the order at Lulus warehouse.
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Also, Keep In Mind
There are some key points to the Lulu refund, exchange, and return policy. Along with the information mentioned above, we want you to be aware of some key things as well.
- For the first exchange, Lulus offer free ground shipping. However, extra costs will be charged on exchanges after that.
- Lulus will only accept Lulus products. In other words, the brand will not accept the return of any item that does not belong to Lulus.
- You cannot return or ask for a refund on Lulu’s gift cards.
- Items that are sold in pairs and sets should be returned in the correct quantity and size.
Above all, we recommend you to read Lulus return policy thoroughly, which will surely save your time or money,