Do you know how to return to Macy’s from your home? Customer satisfaction gets the priority at Macy’s and thus Macy’s return policy helps customers have a smooth return experience. Knowing the return policy ahead gives customers much-needed confidence before visiting their store. Apart from returns, we have also covered the refund and exchange-related information.
Table of Contents
What is Macy’s Return Policy?
Macy’s return policy lets customers return their unwanted in-store & online purchases within 30 days of purchase. The retailer offers returns for all items that are in new and saleable condition with original tags in place. You may also return new/gently used cosmetics & fragrances if it doesn’t fulfill your needs.
| Return Period | 30 Days |
| Return Method | 1. In-store 2. Through Mail |
| Contact Number | 1-800-925-6278 |
| Official Website | Macy's |
Are Online Returns Free At Macy’s?
Yes, if you’re not happy with your purchase from Macys.com, you can ship it back for free using their prepaid shipping label. Note that the item should be in original condition with tags in place.
Will Macy’s Refund My Shipping Fee?
Macy’s return policy only covers refunds on the purchase price of your online order from Macys.com. Any shipping and delivery fees associated are non-refundable.
Can I Return My Online Purchase To Macy’s Store?
Yes, your online purchase from Macy’s can be returned at a store. You need to carry the original receipt along with you. In case you have lost it, you can also show the purchase proof, return label, and confirmation email to get a refund.
How Can I Return My Macy’s Purchase?
This section will be helpful for those who are confused about how exactly they should return their product to Macy. You will have two options to make your return.
- Go to the store to make your return.
- Mail your return product back to Macy.
Return In-Store
Now let us get the details clear about the two methods of Macy’s Return Policy. To start with when you return your product to any store of Macy. Follow these important points to successfully return your product.
- Carefully pack your product in good condition if not exact.
- All the components of your product must be present.
- Take your original receipt along with you to the nearest store.
If followed, you will complete your return process to the store without any hassle.
Online Return
Now, let us understand how can you complete your return through the mail. These are the important points you need to follow under Macy’s return policy online.
- You will need to go to the order history page.
- Print your return label if you don’t have one.
- Schedule your return pick-up date and time.
- Pack your product safely.
- All components must be available in the packing.
- Attach the return label on your product.
- A delivery person will come and pick up your product on your scheduled date and time.
Once you follow all these steps you will easily make your return through the mail.
Exceptions for Macy’s Return Policy
Apple Products – When you buy an Apple product remember you have only 14 days to return your Apple smartphones and 30 days for other Apple products. You can return your product to those of Macy’s stores that sell Apple products.
Dresses – Macy states if you are not happy with your dress you can return it for any reason. The conditions are you must return it with the original receipt, it should be in a saleable condition. Most importantly within 30 days, you must make your return.
Furniture – When you purchase furniture from Macy. You must let the store know about your return intentions within 3 days. After this Macy will give you 3 days to schedule your return. The condition should be the same when you bought the furniture. They will also assess a 15% re-stocking fee.
Jewellery – Macy’s return policy on jewellery is for 30 days. It can be returned as long as the tickets are attached. If the jewellery items are worn, sized, or altered then they would not be accepted. At the time of return, the purchase certificate must be present.
These were the general categories of items that customers buy and have difficulty returning. There are other categories like Macy’s return policy on shoes, perfume, makeup, etc. If there is any other category we missed please go to Macy’s customer service page.
Macy’s Exchange Policy
First of all, Yes they do provide exchanges on your product. Macy’s Exchange policy and Return Policy are very much connected and you will not find any hindrances once your return is accepted. Why? because when your return is accepted you can either exchange your product with the same product or you can ask for a refund. If you want to exchange it will be using up a negligible amount of your time. Remember to return your product within the terms and conditions applied to your product and you will be making your exchange in no time.
| Exchange Period | 30 Days |
| Exchange Method | 1. In-store 2. Online 3. Through Mail |
Macy’s Refund Policy
A refund policy is an alternative in case you don’t want to exchange your product. Now, Macy’s Refund Policy is also categorized just like Macy’s Return Policy. Have a look.
Apple Products
Give any proof of your purchase like an original receipt, the credit card you used to purchase, your return label, or a packing slip. Any of these proofs will get you a complete refund on your product. You don’t have proof? No problem, in that case, you will get store credits on the lowest price of your product within the last 180 days.
Personal Care
Any proof like your credit card you used for your purchase or order receipt or packing slip even return label. All these can be counted as proof and you can get a full refund on your product. In case you don’t have your receipt then you will get store credits on the lowest price of your product within the last 180 days.
This is the case for almost all of the products as stated in Macy’s return policy. You will get your refund in an above-mentioned manner. Even though if you want to do thorough research on all the categories Visit Macy’s Customer service page.
| Refund Period | Within 10 Business Days |
| Refund Method | Original Mode of Payment |
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Macy’s Covid-19 Response
For Macy’s, the well-being of their workers and the customers come first and so they took out many precautions so that they can feel safe. Here is some of Macy’s covid-19 response.
- Colleagues have to wear the face mask compulsory.
- Hand sanitiser is available for colleagues and customers.
- The cleaning procedure is regular
- Mask is compulsory for customers and colleagues.
- In addition, Air ventilation in the store is present.
Frequently Asked Questions
How Can I Contact Macy's Customer Service?
You can contact them through these numbers. 1.800.BUY.MACY (1-800-289-6229)
Can I return used cosmetics?
Yes. You can return cosmetics which are in gently used conditions.
Can I return perfumes to Macy's?
Yes you can return perfumes to Macy. Make sure you make your return within 180 days.
Can I return online purchases from Macy?
Yes. you can return your online purchases through mail or even to any store.
How Can I Re-Print My Macy's Return Label?
You will need to open your account and go to My Orders to select your order and click on the option of Print Mailing Label.
Is There Any Type Of Purchase Not Shown In My Purchase History?
Yes, most of the furniture and mattress orders are currently not shown in your purchase history.
Also Keep In Mind
Customers must always keep them informed of the different return policies on different items. This helps them gain confidence while buying from Macy’s. In addition, according to Macy’s return policy, the product should not be worn or damaged and the receipt should be present. With these few things in mind, customers have a great return experience. However, if you have any queries you can write to us and we will revert back to you as soon as possible. It would be our pleasure if you all took some time out and recommended our other articles to your friends and family. Costco Return Policy, Groupon Return Policy.
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