Madewell is famous for making incredible quality jeans for both men and women. The company also has great offerings for clothing, shoes, and accessories. Our guide on the Madewell return policy will be a great help for those having second thoughts about their purchase. We’ve simplified how Madewell returns and refunds work with all requirements of returns.
Table of Contents
What is Madewell Return Policy?
Madewell return policy gives its customers 30 days to decide whether they want to keep the item or return it. This goes for in-store & online purchases as well as in-store orders for delivery. All Madewell returns should be in new condition without any damage. In addition –
- You must return swimwear, bodysuits, and intimates with original tags and protective liner in place.
- For in-store purchases using cash, the original receipt is necessary.
- The same goes for exchanging merchandise received as a gift, you’ll need your gift receipt.
| Return Period | 30 days |
| Return Method | 1. In-store 2. Online By Mail |
| Contact Number | 866-544-1937 |
| Official Website | Madewell |
Can I Return Worn Items?
Madewell doesn’t cover returns on worn & washed items. All returns are reviewed before getting back to inventory and their team may reject your return if the item is not in its original condition.
Are Online Returns Free?
Returns are only free for Madewell Insiders members if a return is made within 30 days. Other U.S. customers using Madewell’s prepaid return label will have to give up a $7.50 return shipping fee from their refund. Customers can also return items using their desired traceable shipping service at their own cost.
How Do I Return My Madewell Purchase?
Madewell provides great flexibility in terms of how you want to return your in-store or online purchase. Madewell returns are possible online and in-store regardless of where your purchase was made. This means you can return both online and in-store purchases to their store or by post, whichever seems convenient to you.
Ship Your Return By Mail
For online purchases – Go to their page and provide the necessary details about your order.
- Follow the necessary steps and print a label at the end. Remember that return shipping is free for Madewell insiders members only. For others, Madewell returns will cost you a shipping fee of $7.50, which will be deducted from the refund amount.
- Pack all items back along with their return packaging slips, attach the label, and ship the items back to their facility.
- If printing a label is not convenient, you can also download the QR code and drop off your items at a USPS location.
For In-store Purchases – Ship the items to the below address with a copy of your receipt in your return package.
Attn: Madewell Returns
8150 Industrial Blvd.
Breinigsville, PA 18031
Once your items reach their facility, they’ll initiate a refund to your form of payment. The processing time for your return is about two weeks. It could take one more week if you are multiple orders in the same package.
Return To Store
You can return all eligible purchases to their store whether it’s an in-store purchase, online order, or in-stores orders for delivery. The only requirement is that the item is shipped to a U.S. address. All you need to do is take your item to the nearest store within 30 days. Remember that all Madewell returns need to be in the original condition along with the original receipt, packing slip, or gift receipt.
Madewell International Returns
If you live outside the US and are not happy with your international online purchase, initiate a return 48 hours after the delivery as international returns cannot be submitted until 48 hours post-delivery. Their e-commerce partner eShopWorld will refund you the original item price along with any duties and taxes in the same currency. Remember that you’ll still be responsible for return shipping fees and original shipping charges on all Madewell returns.
Madewell Return Policy Without Receipt
Madewell’s official policy page states that the in-store purchase receipt is only necessary for cash purchases. So you may visit the store and return your card purchase even without a receipt. For online purchases, you’ll have to include the return packing slip of each order you are returning.
Non-returnable Items
Madewell returns are not possible on monogrammed, personalized and vintage items as these are final sale items that are non-refundable.
Madewell Exchange Policy
Unfortunately, exchanges are possible when buying from Madewell. You must return the items first for a refund and then place a new order for a replacement item.
You May Also Read: Windsor Return Policy
Madewell Refund Policy
Once your item reaches their warehouse and gets processed, they’ll initiate a refund to your original form of payment. The return processing time is about two weeks (one week more if you are returning multiple items). They’ll send a confirmation email once your return is processed. After this, you’ll receive your refund in 3-5 business days.
You May Also Read: Everlane Return Policy
| Refund Period | 3-5 days |
| Refund Method | Original Form of Payment |
Frequently Asked Questions
1. Can I exchange my item from Madewell?
Unfortunately, Madewell doesn’t offer exchanges on any items. You’ll have to return the item first and buy a new one with the refund amount
2. Does Madewell provide returns on marketplace items?
You cannot return Madewell purchases from marketplace vendors at a Madewell store or their distribution centre. You can return marketplace items directly to the respective vendor.
3. Do I have to pay for the online shipping of my Madewell return?
The return shipping is free for Madewell insiders members. Other U.S. customers who are using their return label will have to pay the return shipping cost of $7.50 which they'll deduct from the refund.
4. Can I return my Madewell store purchase through the post?
Yes. You can return your item by postal service within 30 days. Ship the items along with a copy of your receipt to, Attn: Madewell Returns, 8150 Industrial Blvd., Breinigsville, PA 18031.
5. Can I return multiple items in the same package?
Yes, but make sure to include the return packing slips of each order in the package.
Also, Keep in Mind
The Madewell return policy makes returns very easy by offering flexibility in the return process. You can return your Madewell purchase anywhere as long as you purchase it from their store or online. The only exceptions are personalized, vintage, and marketplace items. All Madewell returns are subject to 30 days return window. Though they do not accept exchanges, you can always return the item and reorder a replacement product of your choice. You’d surely like the return policy of Vans and Adidas.
Leave a Reply