Bought a product you are not satisfied with? Whatever the reason may be, Marks and Spencer allow its customers to return a product. In this article, we will discuss everything you should know about the Marks and Spencer return policy. Here, you will also get to know how to move forward after the return. Make your return easier now.
What is Marks and Spencer Return Policy?
The Marks and Spencer return policy allows all returns to be processed within 35 days from your purchase. You have to either make a return straight to the store or simply request one online. The return policy of Marks and Spencer also states that your return product should be in its original condition and preferably in its original packaging.
How Do I Find My Marks and Spencer Returns Label?
If you’re returning your order by post, you’ll need to generate a returns label online for free through the AnPost returns portal. However, you don’t need a returns label if you’re returning your order to one of their stores. You can use your digital order summary.
Can I Return A Wrong Item Received?
Yes, you can return a wrong item received but within a reasonable time period. You will receive a full refund along with the shipping cost.
How to Return at Marks and Spencer?
The Marks and Spencer return policy allows you to return your product in two simple ways. You can return it online by mail or directly in a store. Both the return methods have 35 days return criteria within which you have to make a return.
Marks and Spencer Return Policy Online
The Marks and Spencer online return policy states that if you have made online purchases, you have the option to return online.
- Firstly, log in to the website from where you made the purchase.
- From there, you have to select the product you wish to return from the orders section.
- Answer the prompted question and proceed.
- After that, you will be sent shipping labels. Stick the labels to the product.
- Make sure you have packed it properly and mail it to the given address.
Therefore, refunds will be given when the parcel has reached the store. The store will provide a refund once it verifies your product. The refund will be credited to the account through which you made the payment. It may take 7-10 days to reflect in your account. Now, if you had cash on a delivery item, you have to provide bank account details.
Marks and Spencer Return Policy In-Store
According to the Marks and Spencer return policy, you can return any item you have bought from the outlet of Marks and Spencer. For any in-store return, just pack the product but do not seal it. Take it to the store along with the tags and price stickers. In addition to that, also remember to take the purchase receipts with the product. An M&S staff member will assist you with the return and refund process at the outlet.
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Marks and Spencer Exchange Policy
If you have bought the wrong size or colour, get it exchanged for the right product. The Marks and Spencer Return Policy also provides an exchange policy, where you can exchange your item in such situations. The basic conditions remain the same, show the proof of purchase and take the product to the store or mail it in the original package. If the product you want is in stock, you will get a chance. This also applies to damaged or defective products.
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Marks and Spencer Refund Policy
Unhappy with the product? Return it and get a refund on the same. The Marks and Spencer Return Policy states that they will provide you with a full refund if you receive a defective or wrong product. For any other reason, shipping charges will be charged. The refund will be provided in your bank account. Cash purchasers have to provide bank details to receive a refund. Moreover, it will take around 7-10 days for the refund to reflect in your bank account. If the duration crosses 10 days, contact the M&S customer care.
Note – The store will only initiate a refund once they receive the parcel at their warehouse. After that, they will check if the product is eligible for a refund.
Marks & Spencer Response to COVID-19
They have re-opened their stores with utmost care. They know what needs to be done to keep everyone safe and continue with their shopping. You will have a different shopping experience the current situation demands that. There are a few things you should know that Marks & Spencer have changed in their stores:
- They are encouraging everyone to maintain social distancing.
- Taking care of hygiene around the store.
- It is mandatory to wear a mask.
- They are encouraging online shopping.
- They provide contactless delivery.
Frequently Asked Questions
Can I return gift cards?
No, gift cards cannot be returned.
Can I return swimwears or inner wears?
As long as the product is not damaged and maintained the hygiene factors, you can return it.
How do I know my product has reached the store?
Once you initiate a return, the link will be provided with your product mail to track it.
Also, Keep in Mind
The standard Marks and Spencer Return Policy states that you can return a product within 35 days of the date of purchase. However, for sale items, you must return the product within 14 days of the date of purchase. The 14 days return policy is the same for online as well as in-store purchases. Let us know if you face any situation which was new. You could take a look at other return policies on our website like Pacsun return policy and Boohoo return policy.