Matalan is famous for its homeware items and premium clothing line for all aged men and women. The fashion brand operates both offline stores as well as an online website. Buying any unwanted products online is not desirable at all, especially clothing that could come in different quality or sizes than expected. We are here to explain everything about Matalan returns, exchanges, and also how their regular shoppers can get their money back.
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What is Matalan Return Policy?
If you are not happy with your Matalan purchase then the return policy of Matalan allows you to return it within 14 days to be eligible for a full refund. At the time of Matalan returns, you must comply with the conditions. You can only return items that are saleable. The tags should be present.
| Return Period | 14 days |
| Return Method | 1. In-store 2. Evri Returns Portal 2. Online By Mail |
| Contact Method | 0333 0044444 |
| Official Website | Matalan |
Can I Return For Free?
No, you can not return your item for free. You will have to pay the postal charges. Although in case you received damaged good then Matalan will waive off the return charges. For all other cases, you will receive your refund deduct the shipping charges.
How Can I Return my Matalan Purchase?
There are three simple ways to complete Matalan returns. You may either return directly to their store, use the return portal, or return items by mail. Let us simplify all methods.
Return to the Store
You can simply walk up to your nearest Matalan store with the item and its original receipt. The store will arrange an exchange or refund as per your wish. You may use the Store Finder tool to locate the nearest store and know its operating hours.
Note that returns are not possible at Matalan clearance stores. You must visit one of their local stores.
Use Evri/Matalan Returns Portal
This is an easy way to initiate returns of your online orders through the website. Returning via this method will cost you £2.99 and it requires you to print a return label. Here’s how to do it.
- Repack items in their original condition
- Go to the orders page on the website and select the items you want to return.
- Select either of the two – Evri drop-off or Evri collection
- Proceed with the payment.
- Print the label at home if you want to schedule a collection. You may also print it at the Drop off parcel shop.
- Schedule a collection or drop off the parcel at Evri.
- Track your parcel through the link
- Receive the refund once the return is processed at their warehouse.
Returns By Mail
This is another way of returning your online purchases and don’t want to use the Evri returns portal. You can simply mail the items back using your preferred parcel service to the below address.
Matalan Web Returns
Advanced Supply Chain
Sidhil Business Park
Holmfield Industrial Estate
Holmfield
Halifax
HX2 9TN
Matalan Returns Without Receipt
For a full refund of your purchase price, it is important to have the original receipt of your purchase. However, if you don’t have a receipt, you may still choose to exchange the item at your nearest Matalan store to get your money back in refund vouchers/cards at the item’s last known selling price. You may use this voucher for your next purchase from Matalan.
Matalan Returns Exception
Most of the items that comply with the return conditions are eligible for a full refund or refund voucher. However, there are some exceptions to Matalan returns that you must know.
- Remember that returns on sale and discounted items are only eligible for a Matalan refund voucher or an exchange.
- You’ll now be able to exchange any items online via their portal or mail.
- Note that in-store returns are not possible at Matalan clearance stores.
- If you are not using the Evri returns portal and mailing an item using your preferred postal service then you need to pay for the postage unless your item came faulty in the first place.
You may also get some idea of how returns work at premium clothing brands Gucci and Levis.
What Can I Not Return at Matalan?
For health, hygiene, and copyright reasons some items don’t qualify for a refund or exchange once you wear them or open the packaging. Matalan returns are not possible on the following items unless they are of unsatisfactory quality.
| Pierced earrings | Control wear | Mattresses |
| Swimwear without hygiene strips and tags | Hosiery | Pillows |
| Cosmetics/fragrances | Confectionery | DVDs |
| Hair accessories | Duvets | |
| Hats | Duvet covers | |
Matalan Exchange Policy
At Matalan, exchanges work exactly similar to returns. However, remember that exchanges are not possible online. You can exchange your online or in-store purchases within 14 days at any local Matalan store. All exceptions and conditions for Matalan returns are also applicable to exchanges.
You May Also Like: Lands End Return Policy
| Exchange Period | 14 Days |
| Exchange Method | Visit the store |
Matalan Refund Policy
For in-store returns, the store executive will process your refund immediately. Once your parcel reaches and gets processed at their warehouse, Matalan will send you a refund confirmation email. It will take around 14 days for the refund to show up in your account.
You May Also Like: Madewell Return Policy
| Refund Period | 14 Days |
| Refund Method | Original Form of Tender |
Frequently Asked Questions
1. Can I return my online order from Matalan at one of their stores?
You may take your item to their store in original condition with packaging and receipt and the store executive will help you process an exchange or refund.
2. Can I exchange my online order from Matalan?
You need to bring the item to one of their stores for an exchange. Matalan doesn't process exchanges via their returns portal by mail.
3. Are there any fees for online returns at Matalan?
If you use the website's return portal then you'll have to pay £2.99 return fees. If you are mailing the return package through your own chosen postal service then you'll be responsible for the return fees.
4. Can I return my Item at Matalan without a receipt?
If you don't have the receipt then you may either exchange the item or claim a refund voucher for your next purchase.
5. How long will I have to wait to get a refund from Matalan?
Once Matalan send you a refund email confirmation, it will take up to 14 days for the refund to appear in your account.
Also, Keep in Mind
You get 14 days to decide whether you want to keep your Matalan merchandise or return it. All Matalan returns should be in original and resalable condition to qualify for a refund. A receipt is necessary to get your full purchase price back. Without a receipt, you may only exchange or get a Matalan refund voucher. In-store returns are free while online returns via portal and mail will cost you some return shipping fees.
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