Welcome to returnsandrefund. Let us jump right to solving your queries about Moncler return policy. If you have made your purchase from Moncler recently, you have some time to make your return. Although, you might want to keep a few things in mind to make a successful return.
We will ensure you know what you are doing and get your refund or exchange easily. Let’s get started.
Table of Contents
What is Moncler Return Policy?
Customers will have 20 days to return their Moncler products to them. Under the Moncler return policy, the products should be unworn, unused, unwashed, and in the same condition as at the time of purchase. All Moncler products come with an identification tag, without it the return will not be accepted.
you have time until Jan 15 to return
How Do I Cancel My Order?
As Moncler focuses on customer satisfaction guarantee, their return policy also allows the customer to cancel their order. They recommend customers contact them through the online form or on their free online number. Cancellation is not ensured at all times. If your order is not packed or shipped, the chances of a positive response are high.
How To Return My Moncler Purchase?
Just a few steps will help you make your return. Moncler asks customers to contact them when they intend to return their product. Let us see two circumstances of making a return.
If you for some reason can not visit the store, you can make an online return as well. There are two ways to return your order online. You can either call on their free online number or fill out the online return form. After which, follow these steps:
- Pack your return order with all its accessories in original packaging.
- After you fill out the return form, you will receive your return number, which must be included in the shipping label.
- Attach the shipping label on top of the box.
- Drop out the box at the nearest UPS drop-off location.
Once the Moncler warehouse receives your package, they will inspect it. After which, you will receive a confirmation email suggesting whether your return was approved or rejected under the guidelines of the Moncler return policy.
Note: The shipping fees paid for placing the original order are not refundable.
Whether you made your purchase from the Moncler brick-and-mortar store or the online store, you can visit the nearby Moncler store and make your return with ease. Ensure you request within the basic Moncler return policy period of 20 days of when you received your order.
After you return your product to the store, the client advisor will do an initial check. If your product does not meet its conditions, the advisor will not approve your return. After which you only have the option to directly contact the Moncler client service.
In case your product is eligible for a return after the initial check, then the advisor will fill up the return form and send it to their warehouse for the final check. If your product also passes the final check, you will be granted the return and your refund will be initiated.
Note: Dropping off your product at the store does not mean your return is successful. Once the final check is complete on your product, you will receive an email with the approval or rejection of your return.
Moncler Holiday Return Policy
During holidays, the rush can be understandable and so can the processing time for all orders. Therefore they also provide ease on Moncler return policy. Customers get more than 30 days to return their products. Any purchases between 12th November to 24th December will be eligible for a return till 15th January.
Moncler Return Policy Exceptions
Apart from their standard return policy, Moncler has some exceptions that are important for every customer to know. Here are the following.
- Customized or personalized orders are non-returnable.
- Products unsealed after delivery are not returnable.
- Any sealed software items unsealed will not be returnable.
- Products marked as non-returnable can not be returned.
Moreover, you will find such exceptions for almost all the popular brands, one of which is Louis Vuitton return policy, check them out because many customers might have some queries regarding the same.
Moncler Exchange Policy
Customers can also choose to exchange the product if they do not wish to get a refund. Here are two simple steps to do so:
- Visit the Moncler website
- Go to your order details page
- Click on exchange order and specify your reason
- You can select a different size, color, or a completely different product.
Customers can easily make their exchange, just keep a few things in mind.
- Make your request within 20 days of receiving the purchase.
- One product can only be exchanged with one product
- You must return the product in its original packaging
Note: Personalized or customized products are not eligible for an exchange.
Moncler Refund Policy
Refund is only initiated when customers have successfully made their return and follow the guidelines under the Moncler return policy. The refund process starts after the email confirmation from Moncler. Customers will receive their refund on the original mode of payment.
The refund process time depends on the bank and the mode of payment as well. In case of a purchase made from PayPal, customers will receive a refund immediately. Bank transfers will also be refunded to the same bank. Generally, the refund may process does not take more than 14 business days to reflect.
You may also like: Ralph Lauren return policy
Frequently Asked Questions
1. Can I request my item back after my return is rejected?
Yes, you can call your item back but you will have to bear the shipping charges and you must also make your request within 30 days of the rejection email from Moncler.
2. Will I get a full refund for my product?
Yes, but you will not be refunded your shipping fee for the original product.
3. Is Moncler return free?
Yes, Moncler provides you with a pre-paid shipping label to return your product through UPS. Although if you wish to choose any other courier, then the expenses must be borne by you.
4. What is the free online number for Moncler?
You can contact Moncler for your return at +1 888 320 9162. You can also find other ways to contact them on their “contact us” page.
Make Your Return Easy
The purpose of the Moncler return policy is to keep a guideline in place for the customers to not abuse the return policy. At the same time, it helps customers to make their return in a few ways and everything is pre-defined for easy return. Here are some other easy return policies for popular stores: Supreme and Gucci return policy.