While shopping for any products, you should be thrilled with your purchase. If you are not satisfied with the product range you buy, there’s always an option of returning it. Ensure you know the Moosejaw return policy while you return an item in-store or online. To opt for the best process go through this article where we have listed down the exceptions and methods to start your easy returns.
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What is Moosejaw Return Policy?
As long as you ask to return a sellable product, Moosejaw has claimed to accept it. All the electronic items will be eligible for a return within 30 days of their purchase. There is a 15 days return window limit for drones and rooftop tents. The Moosejaw return policy states that the products must be in their original packaging with manufacturer tags. They request to get back the shoe box as well if you are returning a pair of shoes. Certainly, the refund will reflect in the customer’s account within 60 days of its purchase.
Does Moosejaw Accept Shoes’ Return?
Yes! Moosejaw accepts shoes returned with their original packing box. The Moosejaw return policy clearly states that the pair of shoes will only be eligible for a return unless it is in its original packaging. The brand reuses and recycles the shoe boxes. That’s why it strictly asks for returning the shoe box along with the pair of shoes otherwise they will not accept your returns. Ensure you don’t confuse the shoe box with packaging.
What are Moosejaw Return Policy Exception Products?
Drones and rooftop tents are the exception products which are eligible for a return within 15 days. The brand will only accept returns of two electronic items in fewer days. The products must have their manufacturer price tag along with original packaging. If you do not meet the conditions of Moosejaw return policy then they will not issue a refund.
Can I Return Open Box Item At Moosejaw?
Unless the product is intact and in its original packaging, the brand will accept your request for returns. For the returns of pair of shoes, you have to make sure that you do not consume the shoe box with the shipping box. The brand believes in recycling and reuse of boxes that’s why they ask for the returns of boxes as well along with the items.
Do I have to Return a Free Gift?
Yes! along with the purchase of an item, you might have got a free gift. While you return the purchase, it is necessary to return a free gift as well. If you fail to do so, the retail price of the gift will be deducted from your purchase.
What are the Conditions of Returns?
Moosejaw return policy accepts products which are unworn and have zero usage after purchase. Before they accept the return and process a refund in your account, there are some conditions which your product must meet. These criteria are as follows:
- The product must have an original billing receipt & packaging
- Ensure that the product is intact and has the manufacturer’s tag
- A return should be requested within 30 days for all electronic items & within 15 days for drones and roof tents
- Make sure you return a free gift that you earned with your purchase
How to Return a Product at Moosejaw?
You can either return a product online or in-store. Make sure you attach an original billing receipt with the package you are returning. Know the ways to return a product at Moosejaw.
1. Online: Attach a return label along with the package you return online. Drop off at a local FedEx location with a new prepaid mailing label. A $7.95 shipping price will be deducted from the refund. It will take 10-15 days for the product shipping and verification. Once Moosejaw verifies the package, they will send you a return confirmation email.
2. In-store: You can carry an original invoice of your purchase as proof while returning a product in-store. Moosejaw return policy states that you can easily make returns at your nearest store within 30 days.
If you do not live in the U.S. you can mail the product for return through your preferred carrier at
1500 East Avis Drive
Madison Heights, MI 48071
COD is not allowed so make sure you have purchased the product with online payment methods. International shipping charges will be deducted from the refund. You should surely get a tracking number until the brand receives the package.
Moosejaw Return Policy Exceptions
Although the Moosejaw return policy is simple and easy to understand, it strictly asks its consumers to follow some conditions. Along with the conditions, the policy have also some exceptions in which they do not accept returns. Those expectations are as follows
- Sales, discounts and deals on products
- Special offers and promotional products
- Advertisements with per cent off signs
- Worn, damaged, refurbish, or clearance items
- Final sale items like gift cards, food items, load-bearing & climbing equipment
Moosejaw Exchange Policy
You can exchange a product at the Moosejaw store or online only until it is in sellable condition. Moosejaw exchange policy states that they do not give any guarantee of the product to be in stock at the time of exchanges. The brand will only accept exchanges if the product is in its original condition. You just have to leave a correct note for the exchange and mention the reason along with which item you want to exchange your current one with. The exchange will be processed by Moosejaw within 1-3 business days.
Moosejaw Refund Policy
Once you return a product in-store or ship it to Moosejaw, the team will verify it. After they get the product and the verification period, they will send you a confirmation email. According to Moosejaw return policy, you will get the refund within 12-22 days and it will reflect in your account through the original method of payment.
Will I get a Reward Dollars Refund?
When you buy an item at its original price and earn reward points, at the time of return, the points will not be debited. Whereas, if you have earned 10% of reward dollars while returning a product that 10% will be debited from the refund.
Frequently Asked Questions
1. How much per cent off does Moosejaw offer military?
20% off on all items is a percentage that the brand provides to military, college students and first responders.
2. Does Moosejaw provide e-gift cards?
Yes! Moosejaw provides e-gift cards for as many amounts as you want.
3. Does Moosejaw provide free shipping?
Moosejaw only provides free shipping on orders above $49 or orders with Moosejaw items over $12.
4. Does Moosejaw price match?
Moosejaw will price match identical products within 14 days on any U.S. based website.
Also, Know That
Moosejaw return policy states that they will not accept exchanges on orders which are placed through eBay, PayPal or Jet. For any queries that a Moosejaw customer is facing, they have provided a customer service number along with their email on their official website. You also might want to check out Torrid & Matalan returns & exchange policies.