Nasty Gal is a US-based online fashion retailer that specializes in clothing for women. It is also a parent company of Boohoo. With Nasty Gal closing its local stores back in 2017, it is normal to have concerns regarding online purchases. For your convenience, we are here to inform all the necessary aspects of the Nasty Gal return policy. You’ll also know key points for successful Nasty Gal returns. Let us start with their basic return policy and its requirements.
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What is Nasty Gal Return Policy?
The Nasty Gal return policy provides you with a comfortable return window of 28 days from the day you receive your dispatch email. To make a successful return, you must return your purchase in its original condition, unworn and unwashed. You should also have the tags attached to your item. In case of hygiene concern items, they must be sealed at the time of return.
| Return Period | 28 days |
| Return Method | Online By Mail |
| Contact Number | Visit Their Contact Us Page |
| Official Website | Nasty Gal |
Does Nasty Gal Have Free Returns?
Remember that Nasty Gal returns are not free. You may find the postage price while processing your return. You can also pay for postage at your local post office.
How Can I Return My Nasty Gal Purchase?
Since Nasty Gal only sells online, you’ll have to use the Nasty Gal return policy and mail your item back to their facility with the return label. Follow these simple steps.
- Print the return label by visiting their international returns page.
- Repack your items securely and attach the return label on the outside.
- Post it through your desired shipping service. Use a trackable service and keep the proof of postage until you receive your refund.
Non-returnable Items
For health and safety reasons Nasty Gal returns are not possible on fashion face masks, cosmetics, and pierced jewellery. You also cannot return swimwear, lingerie, and personal intimates if the seal is no longer in place.
Nasty Gal Exchange Policy
Unfortunately, Nasty Gal doesn’t offer the facility of exchange. In case you want a different size, colour, or style, you’ll have to return your item first and order again.
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Nasty Gal Refund Policy
After your item reaches their facility, they’ll initiate the refund to the payment method you used when placing the order. Delivery charges are not refundable on any Nasty Gal returns unless you live in a country within EEA, you are returning the whole order and cancelling the contract within 14 days. The refunds can take up to 21 days, which includes 14 days for the item to reach their warehouse and get checked and 7 days to show up in your account depending on your bank. You’ll also get a confirmation mail once they start your refund. If don’t get your refund or any update after waiting more than 21 days then feel free to contact them.
| Refund Period | 21 days |
| Refund Method | Original Form of Payment |
Frequently Asked Questions
1. Can I return an item to Nasty Gal after 28 days?
No. They will not accept returns that are over 38 days as their stock changes quickly and after 28 days they'll not be able to resell your goods.
2. Can I return more than one item in the same parcel?
You can, but this may delay your refund. So, they suggest keeping the return orders separate if you want to return more than one item.
3. Do I need an invoice for a return to Nasty Gal?
Nasty Gal has gone paperless, which means they no longer provide a delivery note or invoice with the parcel. You can easily return with the help of their return label.
4. How can I return a defective item to Nasty Gal?
If you receive a faulty item, contact their customer support from the official site. Keep the following things ready. Your name, order number, product name & code, picture, and information of the fault.
5. Does Nasty Gal refund delivery charges?
For any countries within EEA, they'll refund your delivery charges if you return all items of the order and cancel your contract within 14 days.
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Also, Keep in Mind
Nasty Gal return policy facilitates easy online returns within 28 days. All you need to do is keep the items unwashed in their original condition, with all tags and seals (if any) in place. You’ll have to mail the items back to their facility by paying return shipping charges. Remember that Nasty Gal returns are not possible on fashion face masks, cosmetics, and pierced jewellery due to hygiene reasons. Exchanges are not possible and you can only return your item for a full refund. You can also read the return policy of Boohoo, which is the parent company of Nasty Gal.
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