New Balance is a premium seller of all sorts of sports gear. You can find athletic shoes, clothing, and a variety of sports equipment. But if you are not happy with the purchase, the New Balance return policy provides you with a way out of it. In this article, you’ll know all the do’s and don’ts for a hassle-free return/exchange with New Balance and also the circumstances under which you can make your return.
What is New Balance Return Policy?
As per the New Balance return policy, this time limit is 45 days. Keep the item for 45 days. See if it is what you want. If not? present the receipt and return it for a full refund. The return policy of New Balance is only eligible when you return your product in its original condition.
Can I Return Used Items At New Balance?
No, the returned item must not be used, washed and should be in good condition.
Are New Balance Returns Free?
New Balance offers free returns for residents of Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or an APO/FPO.
How To Return At New Balance?
You can return your purchase either to a store or ship it back to their facility. In-store purchases can be returned to the store while online orders from newbalance.com can be returned to a New Balance store, Factory stores, or by mail.
Return At Store
Returning your item to the store is as simple as it gets. Pack the item properly and take it back to the store. If you are returning an online purchase, then find your closest store. Also, don’t forget to take the receipt/packing slip/order confirmation mail. New Balance return policy covers full refunds only when receipt is available. For an in-store return, your refund will be processed immediately.
Return Through Mail
If the store is not close to your residence then you can ship your online purchase back to their facility. To mail the product back to them follow these steps:
- Go to the New Balance returns page and follow the steps to initiate your return.
- Claim your prepaid US postal service shipping label.
- Pack the item properly and Attach the return label to the box.
- Drop the product at the USPS drop-off location and you’re done.
Remember to be careful while filling in the information for your return label. Also, attach the return label properly. After they receive your package, your refund will show up in your account within 14 days.
As per the New Balance return policy, you can not return shoes, face masks, underwear, and items that are clearly stated as non-returnable on product pages.
You May Also Like: Nike Return Policy
New Balance Exchange Policy
You are eligible for exchange only after your return is accepted. Remember that the returned product can only be exchanged within 45 days with the same product. All the New Balance return policy conditions also apply to exchanges. You will not have to pay any kind of extra money. In case you want to exchange a gift that was given to you then you can directly call New Balance customer service and get help. Call this number (800) 595-9138.
You May Also Like: DSW Return Policy
New Balance Refund Policy
Once New Balance receives and verifies your return, you will get your refunds the same method that was used for your purchase.
- The refund amount will also include any applicable taxes.
- New Balance takes about 10 days to credit the refund back to your account.
- If you made your purchase with a gift card then it will be refunded back in the form of a new gift card.
New Balance Response To Covid-19
As per the guideline of the government, they closed many of their stores. Now, they are open to many precautions in the store. As they are highly worried about their employees and customers here are some New balance coronavirus responses/updates.
- They clean the store at regular interval.
- The store maintain social distancing.
- Gloves and masks are provided to the associates.
- The number of customers in-store has been limited.
- The return policy has been extended.
- To clean and stock they have abbreviated store hours.
Frequently Asked Questions
Can I Cancel My New Balance Oder?
You cannot manually cancel your order but you should try to call customer service and talk them through your issue.
In how many days can we return the product?
The company states you will have 45 days to return your product to New Balance.
How Much Time Does It Take New Balance To Ship Products?
New Balance ships their product within 2-7 days from the day you make your order.
Do New Balance Has Warranty?
Yes, New Balance provides a warranty on selected products. The warranty period is mostly for 6 months.
What Is The Customer Number For New Balance?
You can call their customer service at (800) 595-9138.
Also To Keep in Mind
Ordering apparel online is often a gamble and may depend on your luck. As per the New Balance return policy, all sports gear except non-returnable items can be returned within 45 days. Along with in-store purchases, you can also return online purchases from newbalance.com to their store. This surely makes returns seemingly easy. For any doubts, you can use the comment section below. Also, check out our other articles on Foot Locker and JC Penney return policy.