There are often cases of dissatisfaction with your purchased product. New Balance Return Policy provides you a way out of it. You can read this article and get to know more about the circumstances under which you can make your return. The policy has certain criteria and every customer needs to follow them while making his or her return.
In our article, you can find information such as the dos and don’ts of the New Balance Return Policy and the ways you can return your product. You will also find the procedure to make your return. In what ways can you get your refund, how much time does it take, etc.
New Balance Return Policy
The company states you will have 45 days to return your product to New Balance. They back their products with a 100% satisfaction guarantee. This means if you feel you are not satisfied then you can return your product to the store. They also reserve the right to reject your return request.
This return policy is kept in place for the protection of the customers. There might be chances where you may get defective products and at that point, you will need help to get your money back and return the damaged product back to the company. Getting a defective product is not the only case and hence this return policy.
You can not make your return under circumstances like:
- If you wear your product.
- The tag is missing from the product.
- You damage the product even if it is barely visible.
- The product must be in the same condition as when you bought it.
- If you have customized your shoe with us, We are sorry there are no returns on that.
New Balance Return Policy comprises of all these minute details. The company does this to also save itself from frauds like repetitive returns. Hence you need to make your return based on these criteria.
New Balance Coronavirus Updates
As per the guideline of the government, they closed many of their stores. Now, they are open to many precautions in the store. As they are highly worried about their employees and customers here are some New balance coronavirus response/updates.
- Store cleaning has been increased.
- Proper social distancing has been maintained.
- Gloves and masks are provided to the associates.
- The number of customers in-store has been limited.
- The return policy has been extended.
- To clean and stock they have abbreviated store hours.
Return At Store
When you are not satisfied with your product you can return your product back to the store. You simply have to pack your product back in a proper manner if not the same way. You will need your original receipt with you to make your return. It will act as proof of your purchase.
You have to go to the billing desk and tell them your issue with the product. They will either offer you a chance to get an exchange for your return or get a refund. They have both policies in place as New Balance Exchange Policy and New Balance Refund Policy. You can get your exchange then and there but you will not get your refund that day.
Return Through Mail
This is another way you can make your return and you don’t have to visit the store. When you order your product from their site. You can return it through mail too. To mail the product back to them Follow these steps:
- First, you will have to download a pre-paid return label.
- Click here to download it.
- Pack your product properly.
- Attach the return label on the box.
- Drop the product at the USPS drop-off location.
This way you can return your product to New Balance. Remember to be careful while filling in the information for your return label. Also, attach the return label properly. Once you make your return, your refund process will start.
New Balance Exchange Policy
You are eligible for exchange only after your return is accepted. You can exchange your product for the same product. The returned product can be exchanged with the same product only. You will not have to pay any kind of extra money. New Balance Exchange Policy will ensure an easy flow of your exchange policy and keep things clear for you. In case your return product is a gift to you then you can directly call New Balance customer service and get help. Call at this number (800) 595-9138.
New Balance Refund Policy
When you return your product and don’t want an exchange, you will be eligible for a return. Now, there are certain criteria that build the New Balance Refund Policy.
- You will get your refunds the same method that used for your purchase.
- The refund amount will also include any applicable taxes.
- New Balance takes a 10 days time-period to refund your money back to your account.
- When you make your purchase from a gift then it will be refunded back to it.
- If you used eGift vouchers then New Balance will email you the eGift card.
This sums up the details of the New Balance Refund Policy. Under different circumstances, you will require different kinds of information. Keeping that in mind this information takes into consideration different ways you must have paid for your product and what will the refund policy for it.
Frequently Asked Questions
Can I Cancel My New Balance Oder?
You cannot manually cancel your order but you should try to call customer service and talk them through your issue.
In how many days can we return the product?
The company states you will have 45 days to return your product to New Balance.
How Much Time Does It Take New Balance To Ship Products?
New Balance ships their product within 2-7 days from the day you make your order.
Do New Balance Has Warranty?
Yes, New Balance provides a warranty on selected products. The warranty period is mostly for 6 months.
What Is The Customer Number For New Balance?
You can call their customer service at (800) 595-9138.
To Sum Up
Our article showed the main details of the New Balance Return Policy and how a customer can work through their return policy. There are different criteria according to the different issues the company might face. If you are not clear with any information, you can write to us in the comment box below.
It will help us gain a new perspective and we may also help you to solve your issues. You can also visit the New Balance official website. Along with this if you liked our article, let us show you our other return policy articles on other companies you might shop from. TJ Maxx Return Policy 2019, Apple Return Policy, Nike Return Policy.