Looking to return your New Look purchase? You can make it much easier following the New Look return policy. It is a guide for all customers who are looking to return products for any reason. The policy keeps everything in check and a smooth process is followed without confusion. If you are facing any trouble with the New Look returns, you can know more about their return policy and check your return eligibility as well.
What is the New Look Return Policy?
New Look returns are allowed for 28 days from your purchase. Any customer unsatisfied with their purchase can go for an exchange or a refund. New Look return policy is also applicable to sale items or items purchased with promotional discounts. At the same time, you must ensure that your return item is not worn or damaged. Also, remember, if you return your product within 14 days you are eligible for a full refund including postal charges (if you choose the online process).
Can I Make a Free Return at New Look?
Yes, whether you choose to return online or at their store, in both cases, you will get a free return at New Look. The return label your print would be prepaid label. if you are not able to print it, you can still use it because of the “No print returns.”
How Can I Return My New Look Purchase?
You can return items to Newlook using the New Look return policy online or in-store. Now both have different steps but are easy and can be processed in a short time. No matter how you made your purchase you can make a return using any of the two return methods mentioned below.
New Look In-store Returns
This is the quickest way to process your return. You can simply visit the nearest store and make your return. You must take your item in its original condition and unworn. It is advisable to carry your receipt as proof of purchase to make the process quicker.
Also, remember: If you have placed an order in the store, then those orders must be returned only to the store and not online. It is also recommended to carry the card you used for your payment.
New Look Online Returns
There are multiple options to return using the online process. The New Look return policy includes three postal partners that can ship your item to the New Look store. These are Royal Mail, Collect+, In Post, you can choose any of the postal services you like and fill out the information they ask for. Once you fill out the details, your return label will be created. The postal service representative will come to pick up the package. You must pack your item properly and attach the return label. It will then be sent to New Look. You can also track the item.
Also, remember: It is recommended that you use the online process to return branded items rather than visiting the store.
New Look Return Policy Exceptions
You must understand the return exceptions. They can be a deal-breaker. If your return falls under any of the exceptions then you are not eligible for a standard return. Here are the exceptions of New Look returns.
- Sale items can only be returned for an exchange or merchandise credit.
- Pierced Jewellery, cosmetics, and face coverings are non-refundable.
- Swimwear and underwears are also non-refundable if the hygiene seal is removed.
- Fragrances can not be returned if the packaging is opened.
- Personalised and perishable items can not be returned.
- Items purchased using PayPal will be refunded in merchandise credit if returned at a store.
- Items purchased from multiple vouchers will be refunded in the form of a merchandise credit.
You must keep these exceptions in mind while making your return. This way your New Look returns will have a better chance to be successful.
New Look Return Policy Without Receipt
Yes, New Look returns are possible without receipt. You must still follow all the return conditions. The product must be unworn and undamaged. You must return it within 28 days of your purchase. After which you can visit the store and return the item. Although the important point here is that you will only be eligible for an exchange and that too on the current selling price of your return item.
New Look Exchange Policy
The exchange policy is not as flexible as the New Look return policy. This is because they do not allow exchanges for items purchased online. They rather recommend you to get a refund and then reorder the item if you’d like. So in short, you can only exchange items that are purchased from the store.
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New Look Refund Policy
Coming on the refund policy, if you are not interested in an exchange, you can request a refund. The New Look returns are more inclined towards refund as the exchange is only possible on store purchases. But you can get a refund for all your purchases. Although there are always exceptions as you saw above. Once your return is accepted, your refund will be initiated. If you process a store return then you will get your refund within 7 days. If you processed an online return, then your refund will take 15 business days.
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Frequently Asked Questions
1. Can I return my item if I lost my receipt?
Yes, you can return your item even without a receipt. Although you will only be eligible for an exchange on the current price of the item.
2. Can someone else return my purchase?
Yes, if the person has the order details, item and receipt then anyone can make your return on your behalf.
3. What can I return to the warehouse?
You can only return Third-party brand purchased online to the warehouse.
4. Can I exchange my product from the warehouse?
No, you can only return your product to the warehouse but not get an exchange in return.
You Must Also Remember
So these were the process and New Look returns an exception. Both are very important to understand your eligibility to return. It would be easier for you if you return as soon as possible and take care of the item and keep it in its original condition. In case you find any queries for us, let us know. In the meantime, do have a look at our other return articles like GOAT and Fashion Nova return policy.