Do you find it frustrating when you buy clothing online and the size or color is not what you expected? Well, it isn’t as frustrating with the new age return policies. Next is a well-known retailer of clothing and accessories for all age groups and they have also brought in their Next return policy to resolve similar issues of their customers. Are you worried about the return procedure? Returns will be very easy if you follow our guide.
Table of Contents
What is Next Return Policy?
According to the Next Return Policy, items purchased from Next can be returned 28 days from the date of purchase. The items must be in their original condition and can be returned by post or smart mail. However, there are certain items for which returns are not acceptable.
Can I Return Used Items At Next?
No, Next does not accept returns on used items. The returned item should be in new condition and in original packaging.
Are Next Returns Free?
No, the Next returns are not free. You need to pay for the shipping charges. While you get a refund, Next will deduct $7 as a shipping fee from your total paid price.
How to Return My Next Purchase?
At the moment, for the safety of their staff and customers, Next handles return only via mail. The Next return policy online is very simple. All their products are delivered with a return note, which makes returns fairly simple. There is no need to worry even if you no longer have your return note. Just contact their customer support and they will email you a new one. Once you have the returns note, follow the steps mentioned below.
Return By Post
- Detach the returns note from the delivery note and fill in all the necessary details.
- Pack the item(s) you wish to return securely in a box and also include the return note in the package.
- Attach the new label on the front side of the package with the following address details.
Next, Global Response
3580 NW 56 St
FL 33309, USA
- Return the package via post. As per the Next return policy, postal costs will be your responsibility.
Returns using Smart Label
Another option under the Next return policy is to use the smart label. A smart label is an easy sticky label that can be peeled of. With a smart label, you can easily return your items via U.S. Mail from a location that’s convenient to you. For this, you don’t need to pay any postal fee at the time of return as Next will deduct $7 from your refund. Follow these simple steps.
- Complete the returns note and enclose it in your return package. Write your address on the smart label, peel it and stick it on the outside of your return package.
- Drop your return package at any of the US Mail Facility nearby you or arrange a USPS pick-up from a location of your convenience.
- You can track your order with the help of the tracking number mentioned on the smart label.
Next return policy doesn’t cover returns on some specific categories of items. This is due to the safety and hygiene terms that are supposed to be maintained by the store according to their policy. These items are cosmetics, jewelry, grooming products, and any items with a security seal. Although if you receive these items in a faulty condition then you are rightful for a refund.
Next Exchange Policy
Unfortunately Next doesn’t offer exchanges on any items. So, you can simply return any unwanted items for a full refund and then order a new product of your choice.
Next Refund Policy
The process of refund begins after your return package reaches their warehouse. After this, Next will initiate the refund to your original payment method. The refund processing time is 28 days. After this, your refund will take 5-7 additional days depending on the payment method of your purchase. As per the Next return policy, the postal fee will be paid by you which is also non-refundable. If you are using a smart label, a $7 amount of shipping is directly cut from your refund.
Next Response to Covid-19
The store is currently functioning online on normal terms during the covid pandemic. They have also added extra safety measures at their warehouse facility to ensure the good health and hygiene standards of their customers and employees. They made sure there is a secure environment for the operational duties of their staff.
Frequently Asked Questions
1. When can I expect my refund?
The basic period of processing refund is 28 days.
2. Can I return cosmetics?
No, unless the cosmetic item is delivered to you in a faulty state, you can not return it.
3. Can I return without a return note?
No, you can not return a product without return note. You can contact the customer care to send a new return note in case of losing or misplacing the original one.
4. Is the store running online during Covid time?
Yes, they are running normally on online terms.
5. How do I contact the customer care department?
The phone number of Next Customer Care is 1-888 385 6398.
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Also, Keep in Mind!
The Next return policy covers returns on all items (except non-returnable items) within 28 days. You must mail the item(s) back in their original condition (unless you got them faulty in the first place). Postal costs are your responsibility and if you are using a smart label, they’ll deduct $7 from your refund.