Having second thoughts about your Nine West purchase? Don’t stress your mind. If you’re reconsidering your decision, this article will make things easier. Be it heels, boots, or a handbag, this simple explanation of the Nine West return policy will make your refund/exchange seamless.
Table of Contents
What is Nine West Return Policy?
With the Nine West return policy, customers can easily return their items within 30 days of the delivery. The items should be in sellable condition and returned in the original packaging for a full refund back to your original bank account.
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Can I Return Purchases from Other Retailers?
No. The 30-day Nine West return policy is only applicable for items purchased from their online store. For any Nine West merchandise bought from elsewhere, you should refer to that specific website/retailer’s return policy.
Are Nine West Returns Free?
Nine West won’t charge anything if the item is sold as “free returns” on their website. The same applies to wrongly shipped or damaged items. However, all other items will require you to pay a $6.95 restocking fee, which will only be charged once per order.
You may also check out how well-known footwear retailers, Puma and Skechers facilitate returns to their customers.
How to Return At Nine West?
The Nine West return policy mentions two easy ways to return any purchase. You can either initiate a return through the website or hand over the return package to a close-by Happy Returns location. Follow the below steps.
Mail the Items Back
You can initiate a typical online return/ex
change by using the shipping label that came with your order. If you cannot find it, get a new label mailed to your e-mail address.
- Pack the items and attach the label outside the box.
- Ship the package through USPS or drop it off at your local post office.
This method is very simple and straightforward. However, it will take a few days to initiate your refund. If you want your refund quickly, follow the second method.
In-Person Happy Returns
Another option is to take the items to your nearest happy returns outlet. This way, they will be able to initiate your refund/exchange immediately on the spot.
- Get a return QR code from their online store for a contact-free drop-off.
- Pack your items and put your packing slip in the box.
- Drop off the package at your nearest happy returns outlet.
Note – You must use the original shoe box/packaging for a successful refund as per the Nine West return policy.
Can I Self-Ship Returns?
Definitely yes, but it’s a time taking process. It may take 3 to 4 weeks for them to receive your package and process the refund. For a self-ship return, pack the items appropriately and put your packing slip in the box. Once done mail it to,
Returns Center
1248 South River Road
Cranbury, NJ 08512
Non-Returnable Items
It is clearly mentioned in the Nine West return policy that they accept the return of all items except for those listed as “Final Sale” on the product page. If you bought something on sale or from the clearance section, do check the order confirmation mail for return information. In case you didn’t receive the mail you can contact their customer support.
You May Also Read: Adidas return policy
Nine West Exchange Policy
Exchanges are subject to the same return window and conditions. Choose the replacement option when initiating a return to get your replacement label. In case you already initiated a return and want to exchange instead, visit the website.
You May Also Read: Vans return policy
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Nine West Refund Policy
When using the Happy Returns outlet, the inspection and refund initiation will be done immediately. When returning online using their return label, the refund will take 3 to 5 business days to show up in your account.
Note that refunds can only be processed to the original tender. You’ll get an email confirmation after the refund is processed.
Frequently Asked Questions
1. What if my item was damaged out of the box?
If your box seems damaged due to transport or the item it self is faulty, then Nine West will offer a free refund or exchange without any restocking or return shipping charges.
2. Can I return handbags or other accessories at Nine West?
You can return any item to Nine West as long as you keep it in original condition and the product is not a final sale.
3. Does Nine West charge a return shipping fee?
Returns are only free for items whose product page specifies such thing. For other items, as long as they are delivered intact, a $6.95 fee will be de from the refund.
4. What if your original form of tender is not available?
Since Nine West is an online retailer, refunds can only be processed to your original account and no where else. Although, you should contact them for such issues.
Also, Keep in Mind
All in all, with the Nine West return policy, you can return/exchange everything except final sale items. Both the online and offline return processes are simple and secure. You do get faster refunds at the outlet of the happy return but a restocking fee will be deducted in case of buyer’s remorse.
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