It is always highly disappointing when you purchase stuff and later find that it either does not match your expectations or is faulty! But when you are shopping at Nordstrom, you need not worry about returning your products or getting them exchanged! Nordstrom Return Policy facilitates easy returns, refunds, and exchange for you. Read this article to know more not only about Nordstrom Return Policy but also about Nordstrom Exchange Policy and Nordstrom Refund Policy.
This article will make it easy for you to understand the Nordstrom Return Policy to return or exchange your products with complete ease. Here, we explain to you the different methods which you can use to return your Nordstrom products, how you can get them exchanged and how you get your refund on return of your purchase. But before we proceed to the Return Policy, the next section briefs you about Nordstrom.
Nordstrom is an American chain of luxury department stores. It also operates in Canada. It is headquartered in Seattle, Washington. As of today, Nordstrom has expanded to sell products such as clothing, accessories, handbags, fragrances, etc. However, it was originally established as a shoe retailer back in 1901.
Today, some of the Nordstrom stores also sell wedding and home furnishing products. As a flourishing brand, Nordstrom has a total of 37 stores operating in the US, Canada, and Puerto Rico. Nordstrom Rack is a fashion retailer owned by Nordstrom and has retail stores, as well as its own website.
You can check out Nordstrom’s official website by clicking here.
Nordstrom’s Return Policy
The Return Policy of Nordstorm contains detailed information for the return, exchange, and refund of various products. It suits the interests of both, the customers as well as the company.
Nordstrom Return Policy does not mention any specific time duration within which purchased products may be returned or exchanged by the customers. However, the company may not be able to return or exchange products at times, depending on the particular case. However, Nordstrom often honors reasonable requests for returns or exchanges by its customers.
Nordstrom deals with returns on a case-to-case basis, with the ultimate goal of the customers’ happiness. Further, we will brief you on how you can return your product to Nordstrom.
How do I return a product to Nordstrom?
If you are a customer from the US, Nordstrom Return Policy basically enables you to return products via two methods – returns to stores, or via mail:
Returns to Stores: This facility is available to customers of the US and Canada. For this, all you have to do is take the product that you purchased either from a retail store or Nordstrom’s official website, back to a nearby Nordstrom store. You will require to carry along the product receipt. At the store, any salesperson will be able to guide you with the return.
Return by Mail: As per the Nordstrom Return Policy, this facility is only available to customers in the US. If you have an account for Nordstorm, you can simply Sign in to proceed with your return. However, if you do not have an account or are missing some information related to the order, follow the given procedure:
- Firstly, click here to reach the page for your Return Form.
- Now, you will have to select whether you purchased your products Online at Nordstrom.com or from a store. You will also have to type in your order number.8
- Also, fill in details of your order, such as the brand of the item purchased, item name and number, size and color, price, quantity, and reason for return. Then, click on ‘Add to Return’.
- Next, you will have to fill in your return label and contact information, including your Full name, complete address, phone number, and Email ID. This information is required to contact you regarding your return.
- Finally, scroll down and click on ‘Submit Return’.
Make sure to return the product using the postage-paid U.S. return label. Nordstrom will usually process your return within 10-14 business days.
Returning Products without a Receipt
Nordstrom Return Policy mentions that it is easier for Nordstorm to locate your order if you have an order number or receipt. However, it often happens that you may lose or misplace your order receipt. In such cases, the company may be able to locate your order in other ways. For this, they may ask for other personal identification information from you.
Nordstrom Refund Policy
Refunds for the return of Nordstrom products are credited to the original form of payment. In the case of returning a gift, you will receive a refund only in the form of a Nordstrom Gift Card. If there is no record of a sale, and Nordstrom still decides to provide a refund, you will be asked for personal identification, and a refund will be provided on a Nordstrom Gift Card.
If you are returning an item that you purchased with a credit card, your account will be credited within 14 business days.
For information on exchanges and other frequently asked questions, read through the next section.
Frequently Asked Questions
How do I exchange an item?
You can call Customer Service on 1.888.282.6060 for assistance on exchanging a product, or order your replacement items online.
How do I return an item purchased online at Nordstrom.com?
You can visit a nearby Nordstrom store, where a salesperson will guide you with the procedure of returning the product.
Can I return a Gift Card?
No, Gift Cards can't be returned.
Can I return special-occasion dresses and designer items?
Yes, you can return special-occasion dresses and designer items. But, as per the Nordstrom Return Policy, they need to be returned in the same condition that you received it in. Also, please make sure that you return it along with all the packaging and the tags attached.
We have tried our best to include all relevant information regarding Nordstrom Return Policy in this article. The article explains how you can return a product to Nordstrom, how you can do so without a receipt, and how you will get a refund for your return, through the Nordstrom Refund Policy. The article also answers a few Frequently Asked Questions about the exchanges and other queries related to the Return Policy.
If you have any doubts or queries regarding this article, feel free to ask them in the comment section below! We would also love to know your views about this article in the comment section! You can also read similar articles on our site, for brands such as Zappos, JCPenney, and Uniqlo.