Bought something from Nordstrom and you are not satisfied? Well, there is nothing to worry about as the Nordstrom return policy covers returns on most of the items. But there are some conditions. We have gathered all the information necessary for hassle-free Nordstrom returns/exchanges. Read ahead for a complete guide on how to return to Nordstrom.
Table of Contents
What is Nordstrom Return Policy?
One amazing feature of the Nordstrom return policy is there is no time limit for returns and exchanges on any Nordstrom items. The retailer handles all returns on a case-by-case basis. This means you may return your item anytime. The return processing may take up to 10-14 days and refunds will credit to your original form of payment.
Remember that –
- Gift cards are non-refundable.
- Special-occasion dresses and designer items have a “Do not remove” tags. These items has to be returned in original condition with packaging and tags in place.
| Return Period | No Time Frame |
| Return Method | 1. In-store 2. Drop-off Curbside 3. Send by Mail |
| Contact Number | 1.888.282.6060 |
| Official Website | Nordstrom |
Can Nordstrom Refuse My Return?
Nordstrom provides by far the most customer-centric return policy where there is no deadline or conditions for most returns. However, To prevent misuse of their policy the retailer restricts frequent returns. This means there is a limitation on how many times you can return.
Are Nordstrom Returns Free?
Yes, Nordstrom returns are free. You will not be charged any shipping or restocking fees for returns on any items. You can choose to return the item Curbside, In-store, or By Mail.
What If I Receive a Damaged Product?
Nordstrom’s return policy clearly states that they take everything back. So, if you have received a damaged product then you should immediately place a return request at Nordstrom.
How To Return At Nordstrom?
If you are a customer from the US, Nordstrom Return Policy enables you to return products via two methods – returns to stores, or via mail:
Returns to a Store
In-store returns are available for both store purchases and online orders. Simply take your item with a receipt to any Nordstrom store. Use the store locator to find a store and its timings. you may reach out to the customer support desk or any salesperson for assistance.
Note – Boutique collection item has to be returned to the same store where you originally purchased them.
Return by Mail
As per the Nordstrom Return Policy, this facility is only available to customers in the US. If you have an account for Nordstorm, you can simply Sign in to proceed with your return. However, if you do not have an account or are missing some information related to the order, follow the given procedure:
- Also, fill in details of your order, such as the brand of the item purchased, item name and number, size and colour, price, quantity, and reason for return. Then, click on ‘Add to Return’.
- Next, you will have to fill in your return label and contact information, including your Full name, complete address, phone number, and Email ID.
- Finally, scroll down and click on ‘Submit Return’.
Make sure to return the product using the postage-paid U.S. return label. Nordstrom will usually process your return within 10-14 business days.
Note: You don’t have to return the item if pricing is the issue. The price match policy of Nordstrom allows you to match major competitors’ pricing so that you get the best deal.
Nordstrom Return Policy On Shoes:
Well yes, Nordstrom does have a great return policy on shoes too, according to Nordstrom return policy on shoes, you can also return your worn shoes if you are not satisfied with the quality of the product. For Nordstrom, customer satisfaction ranks first and thus they have a very friendly return policy.
Nordstrom Return Policy Without Receipt
If you don’t have the receipt of your purchase, the store will try to find your transaction in their records. If they fail to locate your purchase, you’ll have to provide a valid id to get a refund. Note that this refund will be in the form of a Nordstrom gift card for the current price of that item.
Nordstrom Exchange Policy
Exchanges are subject to the same rules as returns. You may return the item first and immediately order a replacement on Nordstrom.com. Additionally, U.S. customers can call (1.888.282.6060), and Canadian customers can call (1.877.794.5304) to process an exchange.
You can also check out your other favorite brand’s exchange policy like Marshalls or Ross.
| Exchange Period | No Time Frame |
| Exchange Method | 1. In-store 2. Online |
Nordstrom Refund Policy
Refunds for any return are credited to the original form of payment under the Nordstrom return policy. If you are not interested in the Nordstrom exchange policy, a refund would be your last resort. In the case of returning a gift, you will receive a refund only in the form of a Nordstrom Gift Card. If there is no record of a sale, and they still decide to provide a refund, you will be asked for personal identification, and a refund will be provided on a Nordstrom Gift Card.
If you are returning an item that you purchased with a credit card, your account will be credited within 3-5 business days. For information on exchanges and other frequently asked questions, read through the next section.
| Refund Period | 3-5 days |
| Refund Method | Original Mode of Payment |
Nordstrom’s Covid-19 Response
Nordstrom’s opened their store and their main motive is that its customers and employees feel safe. They have made the following updates so that their customers & employees feel safe to arrive. Below is Nordstrom’s covid-19 response.
- A face-covering mask is provided to the employees and the customers.
- They conduct health screening for their employees.
- They increased sanitization as well as cleaning.
- You can get contactless curbside services at selected stores.
- They paused the high-touch service and the customer’s event.
- Change in operation hours.
- They encourage 6 feet social distancing.
- Keeping tried-on or returned merchandise off the sales floor for some time
Frequently Asked Questions
How do I exchange an item?
You can call Customer Service on 1.888.282.6060 for assistance on exchanging a product, or order your replacement items online.
How do I return an item purchased online at Nordstrom.com?
You can visit a nearby Nordstrom store, where a salesperson will guide you with the procedure of returning the product.
Can I return a Gift Card?
No, You can not return gift cards.
How will I get my refund if i purchased using PayPal?
To get a refund back to your Paypal account, you'll have to return online using their prepaid shipping label. For in-store return, the regund wil be in form of a Nordstrom gift card.
In how many days they will credit my amount of return?
Your account will be credited within 14 business days.
Also, Keep in Mind
We have tried our best to include all relevant information regarding Nordstrom Return Policy in this article. The article explains how you can return a product to Nordstrom. How you can do so without a receipt, and how you will get a refund for your return, through the Nordstrom Refund Policy.
If you have any doubts or queries regarding this article, feel free to ask them in the comment section below! We would also love to know your views about this article in the comment section! You can also read similar articles on our site, for brands such as JCPenney, and Uniqlo.
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