Not satisfied with the North Face product that you purchased? You can return that product for an exchange or a refund. If you are having problems with returning your North Face merchandise, then The North Face Return policy can make it easier for you to return your product. Dissatisfied customers must read this article once to return their products. For your perusal, we have also explained The North Face refund and exchange policy.
What is North Face Return Policy
The return policy of North Face follows a 60-day return timeline from the date of purchase. The North Face provides the security of return and accepts back the products that are already sold to its customers, but it has certain terms and conditions. You can process the return either online or by visiting their store.
Will North Face Accept Gift Returns?
Yes, North Face accepts Gift returns. For that, you have to create an account in North Face. From the account, you can place a return request. Once your return request is accepted, you can mail them the item back and get your refunds as a gift card within 24 hours of receiving your return parcel.
How Can I Return An Item Using Paypal, Klarna Or Apple Pay?
None of these three forms of payment is accepted in the North Face store. Thus, they must be returned online.
How to Return at The North Face?
There are two methods to return a product purchased, according to The North Face return policy. One is the online method and the other one is through In-Store. Both the methods have some steps to be followed, after which your return process is finished. Both the methods are explained in detail hereby:
The North Face Return Online
The North Face believes in being more customer-friendly in every possible way. It enables its customers to make an online return through the official website of The North Face. To return your product online, follow these steps:
- Log in to your account through The North Face website.
- Fill out the return form and put it inside the packaging you wish to return.
- Use the enclosed shipping label and for your records, keep the tracking number
- Drop off the return into any US Postal Service box, involving your home mailbox.
- In case you don’t possess a FREE shipping label, Contact the North Face Customer Service to receive one.
The North Face Return In-Store
The North Face return policy works in such a way that the customers buying a product from any of The North Face retail stores, can make a return In-Store as well. However, one must fulfil specific criteria to return his/her product. Start with locating the nearest store to you. The following listed are the terms of the In-Store returns:
- Returns are accepted only if the product is unused and unwashed, originally bought from official The North Face stores.
- Original receipt/packaging slip is a must available to return your product.
- If the original receipt is not available, customers will receive an item in exchange at the lowest selling price, only if the store management approves it.
The North Face Return Policy Exceptions
The return policy of North Face has some exceptions to it. The purchases made online using PayPal, Klarna, and Apple Pay can only be returned online. If the items are washed, worn or if any damage is caused by the customer then those products can not be returned or exchanged. The products that are customized can also not be returned. Third-party and reseller products are supposed to be returned to the original seller only. They can’t be returned according to The North Face return policy.
North Face Exchange Policy
The North Face also provides an exchange option to its customers. It has a very simple and easy-to-understand exchange policy. The condition to exchange at The North Face is that the original receipt should be available to make an exchange. Customers will receive an item in exchange at the lowest selling price if they do not have an even exchange receipt. However, it is possible only if the store management approves it.
North Face Refund Policy
According to The North Face return policy, the refund process is very transparent and quick. You will generally receive your refund in the original payment mode used during the purchase. It takes up to 3 business days to complete and credit total returns. For the refund to appear in your account, it may take up to 14 days. This period can vary as per, and depends on the bank’s processing time.
The North Face Response to Covid-19
The north face is taking all necessary precautions against Covid-19 at their store to providing a safe environment to shop and also to work. They are taking precautions like limiting working hours, limiting the crowd at the store, etc. Apart from this, they are also helping the community. They have requested the customers to be patient in case of any delays caused in the process of The North Face return policy, while this pandemic situation prevails.
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Frequently Asked Questions
1. When will I receive my refund?
It generally takes 3 business days to complete the process of refund.
2. Are Custom products returnable?
No, customized products are not returnable.
3. I bought a product online via PayPal. Can I return it in a store?
No, you can only return it through online method.
4. Can I return a product that I tried on?
If the product is not worn and not damaged, and is as good as new, then it can be returned.
5. What is the customer care number of The North Face?
the customer care number of The North Face is (888) 863-1968.
Also, Keep in Mind!
The North Face is a very famous brand and is popular amongst youngsters and even celebrities. They have designed a very friendly policy under the name of The North Face return policy, for the ease and facility of their customers. Although, if you are considering using this policy to return any purchases, then we suggest you go through their website to understand the return policy in detail. You can also check out Fashion Nova and Goat return policy.
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