Ever wanted to return a product you bought from Old Navy Return Policy but didn’t know how? Well, this article is a perfect guide for anyone who wants to know about the Old Navy Return Policy. This article is going to inform you all about the refunds and exchanges. Firstly, we will start with the Old Navy Return Policy, informing you all about the terms and conditions of return of the Old Navy store. To make it easier for you to return your products we have explained every minute detail. For your convenience, we have split this article into sections. Kindly read the entire article and you will get the gist.
In case you didn’t like what you bought from the Old Navy store, you can easily return or exchange the product. The Old Navy Return Policy provides you with an easy and hassle-free return process. You can make the returns within 45 days of purchase. There are two ways to return a product. You can either walk-in into a nearby store or return online. The exchange policy also allows online and in-store returns. Choose the method that suits you as per your convenience. In the next section, we are going to explain the return processes in detail. To start with we will brief you on the online returns first followed by in-store return.
Online purchases mostly have to be returned online only. For you to return a product to the store through the online or by mail procedure consider the following steps. Also, remember to keep the product as good as new if you intend to return it. To return a product by mail start with the following:
- Log in to your account from where you made the purchase. Get the direct link to the page here.
- Choose the item and the quantity you wish to return.
- You will be sent some prepaid shipping labels to ship your product to the store.
- Pack your item in the original package if possible.
- Do remember to include the invoice and all the tags and papers that came along with it.
- Stick the labels and ship them to the store through the post office or maybe FedEx.
All you need to do after that is to sit back and relax until the product reaches the store. Once the store verifies your product, it will initiate a refund on the same. If you had not ordered a prepaid shipping label, the shipping and handling charges won’t be refunded. The store will email you with the updates and you can also track how far your product has reached.
This is the other method to return your product. You can simply walk into a nearby store for returning your product. This is also subject to a 45 days policy. All you have to do is follow the Old Navy Return Policy. The basic rules being to return within 45 days of purchase. You also have to take it back in the original package if possible. Do not remove any tags or papers from the pack. It is also mandatory to carry the purchase receipt while you return a product.
You will be provided with a refund only after the store confirms that the product is acceptable. The refund will be initiated in the original payment method you used to purchase the item. It may take 10 days to reflect in your account. This will depend on your banking system too. If you made a cash purchase, the refund will be given then and there only.
Now, there are certain times you purchase the wrong color or select the wrong size of a product. Or the store delivers you the wrong item or the wrong size. In such a situation you can opt for an exchange. So while you opt for exchange online, just mention the reason and choose for an exchange mentioning the issue. Whether the problem is with the size or color and what change you want in the new one.
You can ship the exchangeable product by mail and the store will re-ship the correct item you ordered. If the price differs for the exchanged products, you may have to pay the extra amount. Also, note that products can be exchanged only once. If the products are of different brands, pack them separately. You can check the page and get more minute details here about the refunds and returns.
Any returns will be initiated with a refund which will reflect in your account within 10 days. You will however not be refunded with the original shipping and handling charges. The amount will be refunded in your credit card or debit card whichever you used to make the payment while purchasing.
There are also certain exceptions to the return policy for example if you don’t take your product within 45 days of purchase. If you also happen to lose your receipt, the refunds and exchanges are not applicable. Any damaged goods from your part will also not be accepted. Until you follow the Old Navy Return Policy, returns, refunds, and exchanges are not possible. Gift cards can not be returned. The amount of gift card may be credited into your store credit only which you can use to purchase later. Gift cards can not be refunded or exchanged.
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What are the contact numbers for customer care?
The US zone can call upon (1-800-653-6289). People outside the US can call 1-614-744-3908.
Can I return a C.O.D purchase?
Yes, you can but however, you will get a refund only after the product has reached the store.
What payment methods can I use?
You can use credit cards, debit cards and even gift cards to purchase.
Coming to the conclusion of today’s article, this was all about Old Navy Return Policy. We hope this article was helpful to you if you feel we missed out on any important detail do let us know in the comments below. In this article, we have tried to explain the Old Navy Return Policy and also the exchange policy. Based on our research we have provided all the details and the procedure to return your product in two different ways, which is by mail or in-store. Thank you for reading our article and we look forward to your feedback.