Ever wanted to return a product you bought from Old Navy Return Policy but didn’t know how? Well, this article is a perfect guide for anyone who wants to know about the Old Navy return policy. Firstly, we will start with the return policy, informing you all about the terms and conditions of Old Navy returns & exchanges. To make it easier for you to return your products we have explained every minute detail. For your convenience, we have split this article into sections.
Table of Contents
What is Old Navy Return Policy?
The Old Navy Return Policy states that customers can make returns within 30 days of purchase. Returns are possible both in-person and online through Oldnavy.com. You need to present either your store receipt or email confirmation of your online order. The retailer will only accept items in their original condition. There are no limits on how many items you can return except –
- Swimwear – You can return max. 2
- Sunglasses – You can return max. 3
- Masks – You can return max. 4
| Return Period | 30 Days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 1.800.653.6289 |
| Official Website | Old Navy |
Can I Return My Old Navy Purchase Without a Receipt?
If you have lost your original receipt, then you can visit their store or mail them to get an invoice for your copy. However, if your receipt is not being tracked, then you can also return your old navy purchase without a receipt. However, your refund will be made in form of store credit.
Are Old Navy Returns Free?
Yes, if you are returning your old navy purchase within the 30 days time period, then you will get free returns. After the 30-day time period, no returns are acceptable.
How To Return My Old Navy Purchase?
You can do it in 2 ways. You can either place a return request online or make a return in-store. Both ways are described in detail.
Old Navy Return Policy Online
Online purchases mostly have to be returned online only. For you to return a product to the store through the online or by mail procedure consider the following steps. Also, remember to keep the product as good as new if you intend to return it. To return a product by mail start with the following:
- Log in to your account from where you made the purchase.
- Choose the item and the quantity you wish to return.
- You will be sent some prepaid shipping labels to ship your product to the store.
- Pack your item in the original package if possible.
- Do remember to include the invoice and all the tags and papers that came along with it.
- Stick the labels and ship them to the store through the post office or maybe FedEx.
All you need to do for the old navy return policy after that is to sit back and relax until the product reaches the store. Once the store verifies your product, it will initiate a refund on the same. If you had not ordered a prepaid shipping label, the shipping and handling charges won’t be refunded. The store will email you with the updates and you can also track how far your product has reached.
Old Navy Return Policy In-store
This is the other method to return your product. You can simply walk into a nearby store for returning your product. This is also subject to a 30 days policy. All you have to do is follow the Old Navy Return Policy. The basic rules are to return within 30 days of purchase. You also have to take it back in the original package if possible. Do not remove any tags or papers from the pack. It is also mandatory to carry the purchase receipt when you return a product. You will be provided with a refund only after the store confirms that the product is acceptable.
Old Navy Holiday Return Policy
Old Navy holiday return policy is a little different compared to others. As the holiday season can be overwhelming for both the company and the customer, the return time frame is extended. So, in case you made your purchase from Old Navy between November 1 and December 24, you can return that product by January 15 or within 30 days whichever is later.
Other brands that also provide return extensions on Holidays are Kohls and Best Buy.
Old Navy Exchange Policy
Now, there are times when you purchase the wrong color or select the wrong size of a product or the store delivers you the wrong item or size. In such a situation you can opt for an exchange using the Old Navy return policy. So while you opt for an exchange online, just mention the reason and choose an exchange mentioning the issue. Whether the problem is with the size or color and what change you want in the new one.
You can ship the exchangeable product by mail and the store will re-ship the correct item you ordered. If the price differs for the exchanged products, you may have to pay the extra amount. Also, note that products can be exchanged only once. If the products are of different brands, pack them separately.
| Exchange Period | 30 Days |
| Exchange Method | 1. In-store 2. Online |
Old Navy Refund Policy
Any returns will be initiated with a refund which will reflect in your account within 10 days. You will however not be refunded with the original shipping and handling charges. The amount will be refunded to your credit card or debit card whichever you used to make the payment while purchasing.
According to the old navy return policy no receipt, if you also happen to lose your receipt, refunds and exchanges are not applicable. Any damaged goods on your part will also not be accepted.
Remember: Gift cards can not be returned. The amount of the gift card may be credited to your store credit only which you can use to purchase later. Gift cards can not be refunded or exchanged.
| Refund Period | Within 5-7 Business Days |
| Refund Method | Original Mode of Payment |
Old Navy Coronavirus Response
Old Navy comes under Gap and they have the same rules and regulations against coronavirus. They have decided to open their stores while taking necessary precautions to keep a safe environment at their stores. Old Navy encourages online shopping as well so that you keep yourself safe and at the same time keep buying from old navy. There are a few steps that will give you a little assurance of how Old Navy is trying to keep their shop a safe place.
- They have health guards at the storefront.
- Their sanitization process is more frequent.
- You will find signs in the store encouraging you to maintain social distancing.
- Encouraging customers to wear masks at all times.
- Employees are told to wash their hands frequently.
- Complete health checks at the start of their duty.
Frequently Asked Questions
1. Will Old Navy accept returns after 30 days?
Yes, without a receipt you can ask for a return after 30 days but only merchandise credit is provided.
2. Can you return to Old Navy without a receipt?
Only gifts can be returned without a receipt.
3. What payment methods can I use?
You can use credit cards, debit cards and even gift cards to purchase.
4. Can I return a C.O.D purchase
Yes, you can but however, you will get a refund only after the product has reached the store.
5. What are the contact numbers for customer care
The US zone can call upon (1-800-653-6289). People outside the US can call 1-614-744-3908.
Also, keep in Mind
So if you want to enjoy a hassle-free Old Navy return policy experience it is a must that you return the product within 30 days of purchase and the original receipt is a must. We hope this article was helpful to you if you feel we missed out on any important detail do let us know in the comments below. Thank you for reading our article and we look forward to your feedback. You may also like our other articles on Gamestop return policy or Hobby Lobby return policy.
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