• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

All About Returns & Refunds

  • Home
  • Return Policy
  • About Us
  • Contact Us
Old Navy Return Policy, Exchange, and Refund | Know How Exactly The Process Works!

Old Navy Return Policy, Exchange, and Refund | Know How Exactly The Process Works!

January 5, 2022 By Neol

Ever wanted to return a product you bought from Old Navy Return Policy but didn’t know how? Well, this article is a perfect guide for anyone who wants to know about the Old Navy return policy. Firstly, we will start with the return policy, informing you all about the terms and conditions of Old Navy returns & exchanges. To make it easier for you to return your products we have explained every minute detail. For your convenience, we have split this article into sections.

Table of Contents

  • What is Old Navy Return Policy?
  • Can I Return My Old Navy Purchase Without a Receipt?
  • Are Old Navy Returns Free?
  • How To Return My Old Navy Purchase?
    • Old Navy Return Policy Online
    • Old Navy Return Policy In-store
  • Old Navy Holiday Return Policy
  • Old Navy Exchange Policy
  • Old Navy Refund Policy
  • Old Navy Coronavirus Response
  • Frequently Asked Questions
    • 1. Will Old Navy accept returns after 45 days?
    • 2. Can you return to Old Navy without a receipt?
    • 3. What payment methods can I use?
    • 4. Can I return a C.O.D purchase
    • 5. What are the contact numbers for customer care
  • Also, keep in Mind

What is Old Navy Return Policy?

The Old Navy Return Policy states that customers can make returns within 45 days of purchase. Returns are possible both in-person and online through Oldnavy.com. You need to present either your store receipt or email confirmation of your online order. The retailer will only accept items in their original condition. There are no limits on how many items you can return except –

  • Swimwear – You can return max. 2
  • Sunglasses – You can return max. 3
  • Masks – You can return max. 4

old navy in store image

Old Navy Return Policy
Return Period45 Days
Return Method1. In-store
2. Online
Contact Number1.800.653.6289
Official WebsiteOld Navy

Can I Return My Old Navy Purchase Without a Receipt?

If you have lost your original receipt, then you can visit their store or mail them to get an invoice for your copy. However, if your receipt is not being tracked, then you can also return your old navy purchase without a receipt. However, your refund will be made in form of store credit.

Are Old Navy Returns Free?

Yes, if you are returning your old navy purchase within the 45days time period, then you will get free returns. After the 45-day time period, no returns are acceptable.

How To Return My Old Navy Purchase?

You can do it in 2 ways. You can either place a return request online or make a return in-store. Both ways are described in detail.

Old Navy Return Policy Online

Online purchases mostly have to be returned online only. For you to return a product to the store through the online or by mail procedure consider the following steps. Also, remember to keep the product as good as new if you intend to return it. To return a product by mail start with the following:

Old Navy Log in

  1. Log in to your account from where you made the purchase.
  2. Choose the item and the quantity you wish to return.
  3. You will be sent some prepaid shipping labels to ship your product to the store.
  4. Pack your item in the original package if possible.
  5. Do remember to include the invoice and all the tags and papers that came along with it.
  6. Stick the labels and ship them to the store through the post office or maybe FedEx.

All you need to do for the old navy return policy after that is to sit back and relax until the product reaches the store. Once the store verifies your product, it will initiate a refund on the same. If you had not ordered a prepaid shipping label, the shipping and handling charges won’t be refunded. The store will email you with the updates and you can also track how far your product has reached.

Old Navy Return Policy In-store

This is the other method to return your product. You can simply walk into a nearby store for returning your product. This is also subject to a 45 days policy. All you have to do is follow the Old Navy Return Policy. The basic rules are to return within 45 days of purchase. You also have to take it back in the original package if possible. Do not remove any tags or papers from the pack. It is also mandatory to carry the purchase receipt when you return a product. You will be provided with a refund only after the store confirms that the product is acceptable.

Old Navy Holiday Return Policy

Old Navy holiday return policy is a little different compared to others. As the holiday season can be overwhelming for both the company and the customer, the return time frame is extended. So, in case you made your purchase from Old Navy between November 1 and December 24, you can return that product by January 15 or within 45 days whichever is later.

Other brands that also provide return extensions on Holidays are Kohls and Best Buy.

Old Navy Exchange Policy

Old Navy Returns & Exchange

Now, there are times when you purchase the wrong color or select the wrong size of a product or the store delivers you the wrong item or size. In such a situation you can opt for an exchange using the Old Navy return policy. So while you opt for an exchange online, just mention the reason and choose an exchange mentioning the issue. Whether the problem is with the size or color and what change you want in the new one.

You can ship the exchangeable product by mail and the store will re-ship the correct item you ordered. If the price differs for the exchanged products, you may have to pay the extra amount. Also, note that products can be exchanged only once. If the products are of different brands, pack them separately.

Old Navy Exchange Policy
Exchange Period45 Days
Exchange Method1. In-store
2. Online

Old Navy Refund Policy

Refund Policy

Any returns will be initiated with a refund which will reflect in your account within 10 days. You will however not be refunded with the original shipping and handling charges. The amount will be refunded to your credit card or debit card whichever you used to make the payment while purchasing.

According to the old navy return policy no receipt, if you also happen to lose your receipt, refunds and exchanges are not applicable. Any damaged goods on your part will also not be accepted.

Remember: Gift cards can not be returned. The amount of the gift card may be credited to your store credit only which you can use to purchase later. Gift cards can not be refunded or exchanged.

Old Navy Refund Policy
Refund PeriodWithin 5-7 Business Days
Refund MethodOriginal Mode of Payment

Old Navy Coronavirus Response

Old Navy comes under Gap and they have the same rules and regulations against coronavirus. They have decided to open their stores while taking necessary precautions to keep a safe environment at their stores. Old Navy encourages online shopping as well so that you keep yourself safe and at the same time keep buying from old navy. There are a few steps that will give you a little assurance of how Old Navy is trying to keep their shop a safe place.

  • They have health guards at the storefront.
  • Their sanitization process is more frequent.
  • You will find signs in the store encouraging you to maintain social distancing.
  • Encouraging customers to wear masks at all times.
  • Employees are told to wash their hands frequently.
  • Complete health checks at the start of their duty.

Frequently Asked Questions

1. Will Old Navy accept returns after 45 days?

Yes, without a receipt you can ask for a return after 45 days but only merchandise credit is provided.

2. Can you return to Old Navy without a receipt?

Only gifts can be returned without a receipt.

3. What payment methods can I use?

You can use credit cards, debit cards and even gift cards to purchase.

4. Can I return a C.O.D purchase

Yes, you can but however, you will get a refund only after the product has reached the store.

5. What are the contact numbers for customer care

The US zone can call upon (1-800-653-6289). People outside the US can call 1-614-744-3908.

Also, keep in Mind

So if you want to enjoy a hassle-free Old Navy return policy experience it is a must that you return the product within 45 days of purchase and the original receipt is a must. We hope this article was helpful to you if you feel we missed out on any important detail do let us know in the comments below. Thank you for reading our article and we look forward to your feedback. You may also like our other articles on Gamestop return policy or Hobby Lobby return policy.

 

Filed Under: Return Policy

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Refund Policy

Amazon Return Policy

Amazon Return Policy 2022- The Step By Step Guide To Get the Fastest Refund

December 29, 2022

Best Buy Return Policy

Best Buy Return and Exchange Policy | Ultimate Guide To Enjoy The Best Return Policy

December 28, 2022

Walmart Return Policy

Walmart Return Policy 2022 – All That Shoppers Needs to Know for Easy Returns

December 27, 2022

Target Return Policy

Target Return Policy – Now Enjoy Hassle Free Returns With Their No Receipt Policy

December 26, 2022

HP Cancel Order

HP Cancel Order | Know the Process of Cancellation & Get Hassle Free Refund

September 9, 2022

Most Popular Brands

  • Walmart Return Policy
  • Target Return Policy
  • Zara return policy
  • Home Depot Return Policy
  • Costco Return Policy
  • Lowe's Return Policy
  • Ikea Return Policy
  • Nordstrom Return Policy
  • Sephora Return Policy
  • Macy's Return Policy
  • JCPenney Return Policy
  • Bed Bath and Beyond Return Policy
  • REI Return Policy
  • Petsmart Return Policy
  • Marshalls Return Policy
  • Autozone Return Policy
  • Dillards Return Policy

Copyright © 2023

  • Work With Us
  • Disclaimer
  • Privacy Policy
  • Sitemap