Are you not happy with your purchase from Overstock? Don’t worry, our Overstock return policy guide will explain everything regarding returns and refunds at Overstock. Overstock.com is an American-based online retailer of bedding, sofa, home decor, and many other sorts of furniture. Though their return policy is quite descriptive and complicated, we’ve made it very easy to understand. Just follow along to understand their returns, refunds, and exchange policies.
What is Overstock Return Policy?
If you are not happy with your purchase from Overstock, then their standard 30 days Overstock return policy will help you return most of the items without any hassle. Just remember that the item should be unused in new condition. You’ll have to return all the accessories with the original labels attached. If you’ve missed the 30-day return window then we advise you to contact their customer care for details on what can be done.
To know the return policy for oversized items and how to initiate a return on Overstock.com, keep on reading the article.
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Does Overstock Offer Free Online Returns?
Overstock will only offer free return shipping for errors made by its team – i.e. if you receive a defective or wrong item. Shipping costs will be your responsibility if you want to return due to buyer’s remorse – if the item doesn’t fit, you don’t like the color, change of mind, etc.
What If Overstock Sends a Defective Item?
If you receive the item in defective condition then notify the company about the issue at 800-843-2446. You may also drop an email to [email protected]. The company will offer you a free replacement or a full refund of your money. They will also cover the cost of return shipping.
What’s The Policy For Oversized Items?
Just like the standard return policy, Oversized items also follow the standard 30 days return period. Just remember that the product should be unused and just like new. You must also return all the accessories with the shipment. Upon inspection, if the item qualifies for a return then a refund will be issued immediately.
You’ll have to pay the cost of shipping for the return of your oversized item if,
- You did not inspect the item before taking the delivery.
- In case you were not present during the delivery appointment.
- You are returning an undamaged or non-defective product because of buyer’s remorse.
After the oversized item reaches their warehouse, it will be thoroughly inspected. If for any reason, the item is not in its original condition, the Overstock return policy states they reserve the right to deduct the return shipping fee. This amount may range from $100 to $695 or more.
What If Your Oversized Item is Damaged/Defective On Arrival?
If that’s the case, then Overstock will gladly refund both the product cost as well as shipping charges. But for this, you must follow some necessary steps.
- As soon as the delivery arrives at your residence, check for any damage or defects in the presence of the carrier. If there are any, you must tell the carrier to note them down on the Bill of Landing and the delivery receipt.
- If the delivered product is severely damaged then you can simply declare the Bill of Landing as “Refused Due to Damage”.
- After this, you must contact Overstock customer care within 24 hours and report the issue. Their customer support team will assist you with either a return or replacement.
Important Note – Overstock return policy states that in any case, you must not sign the Bill of Landing without inspecting the item thoroughly. If you sign the delivery without noting the problems in your shipped product, then you confirm the product delivered to you is in perfect condition with no damage or defect. For more information, we recommend you visit the Overstock.com return policy page for Oversized items.
How To Return To Overstock.com?
You can return any product purchased from Overstock on their online store. The following details are mentioned in the Overstock return policy for a successful online return.
- Sign in to your Overstock.com account.
- Navigate to My Account and click on Orders and Returns.
- Locate the item and click on “Return Item”
- You’ll have to fill out the return initiation form.
- After submitting the form, click on the Get Label button.
You can either directly print the label or click on:
- Get a mobile code: You’ll receive a barcode on your phone which needs to be scanned at the UPS store. The barcode will be valid for only 14 days.
- Get an Email link: You’ll receive a digital copy of your label in the inbox to print later.
After you’ve got the shipping label, pack your item well in either original packaging and attach the shipping label to the package. If the original packaging is no longer available, you can use a box that will keep the item safe when shipping it back to the Overstock warehouse.
Guest Checkout Return
If you did not create an account on Overstock.com and used the guest checkout option while placing the order then no need to worry. Just create a new account on Overstock with the email address you used when placing the order. Once your account is made, just follow the same steps that we mentioned earlier (in the above section) to request a return.
Also: To return a gift item, you’ll have to contact their customer care for further assistance.
Overstock Holiday Return Policy
For those of you who are wondering, the Overstock return policy does in fact state extended holiday returns. This is to ensure a safe and worry-free shopping experience during the Christmas season. With Overstock holiday return policy, if you’ve purchased an item between November 1st to December 31st then you’ll be able to return it until January 31st or within the standard 30 days, whichever comes later.
Also, Keep In Mind – After you initiate an online return, you must successfully deliver the item within 15 days. All the items should be in their original condition to qualify for a full refund.
You may like to read other articles on other brands’ return policies that also allow extensions on holiday returns like Walmart and Best Buy.
Exceptions To The Standard Overstock Return Policy
It is important to know that the Overstock return policy is not applicable on any items sold by third-party sellers on Overstock.com. In this case, you must refer to the seller’s return policy by clicking the seller’s name on the product page.
- The majority of Overstock products follow their standard return policy but some Oversized products and large appliances are exceptions to it. Though these products also follow the standard 30 days return period, there are some additional requirements to return these items.
Overstock Return Policy For Large TVs
All the TVs larger than 50 inches follow the Oversized return policy guidelines that we mentioned earlier. According to this policy, you can return almost all unopened and new oversized items within 30 days after the delivery. All the original accessories must also be returned with the TV. They will issue a refund immediately if the TV qualifies for return after the inspection.
Overstock Return Policy Rugs and Mattresses
Unless it is specified that the mattress is returnable on the product page, the Overstock return policy clearly states that rugs, mattresses, and mattress sets are non-returnable. You can only return them if they are defective on arrival.
Non-returnable Items
Following the federal and state guidelines and also for the safety of their customers, carriers, and suppliers, the Overstock return policy excludes returns and refunds on the following items.
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Overstock Exchange Policy
If there are any mistakes with your order or the item received is damaged/defective, then Overstock will gladly send a replacement of the product. Also, in case a part or accessory of your product is defective then a replacement on those is also possible. In addition to this, they will also cover the shipping cost in case of an Overstock error or any defective items. Exchanges also follow 30 days timeline and all product-specific policy conditions that we mentioned (for oversized items, mattresses, defective items, etc) also apply to exchanges.
Overstock Refund Policy
Overstock return policy also allows a refund if the exchange does not work or is not needed. You’ll receive your refund in the original form of payment within 4 weeks after shipping the return package back to the Overstock warehouse. You may receive the refund sooner, but they are estimating four weeks based on the following factors.
- 14 days to receive your return shipping at their warehouse.
- About 5 days to inspect the product.
- After initiating the refund, about 5 days to reflect the refund in your account.
Will My Refund Include Shipping Charges?
Overstock will gladly refund shipping charges if it was a mistake of sending you a wrong or defective item. But return shipping cost will be your responsibility if you are returning the item due to buyer’s remorse.
Overstock Response To Covid-19
While the Covid-19 outbreak is still affecting many lives, Overstock has prioritized the safety of its customers, delivery partners, and employees. Their support staff is working from home. Their partnership with the American crossroad is also helping to raise donations for Covid-19 relief. shipping to all standard deliveries within the US.
Frequently Asked Questions
1. Can I return a gift item at Overstock?
To return a gift item we recommend you to contact their customer care service.
2. Which items are non-returnable at Overstock?
You cannot return Overstock Gift Cards, beauty products, intimate apparel, Food items and Mattresses (If not damaged). For more detailed information on Non-returnable items, go to their official policy page.
3. What is the standard return policy of Overstock?
With standard Overstock return policy you can return most of the items within 30 days from the billing date.
4. Does Overstock have an extended holiday return policy?
Yes. if you buy any item between November 1st and December 31st then you can return it through January 31st.
5. Can I return swimwear at Overstock?
Yes. You can return swimwear but make sure that the hygienic liner is perfectly intact.
Also To Keep in Mind
Overstock sells a vast variety of small and large size home essentials. So it becomes important to note down every detail of the Overstock return policy. Further our guide for the return of oversized items will help you to save money in case anything is wrong with your delivered product. Just follow our step-wise procedure to return the item successfully through Overstock.com. If you have any queries regarding their return policy, feel free to ask in the comment section. Also, check out Hobby Lobby and REI return policy.
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