Whenever you think of throwing a party, it is very likely that you will head straight to Party City to get all your party supplies! But, what happens when you realize that one of the supplies that you purchased is either damaged or is not exactly what you expected it to be? The Party City Return Policy comes into the picture here! This policy ensures that you are completely satisfied with your purchase, and if not, you can easily return it.
If you are looking for ways to understand how to return a product to Party City, you have come to the right place! This article gives you all the required information about the return policy. Additionally, we also explain the Party City Refund Policy and Party City Exchange Policy to you in this article.
Party City Return Policy
Party City thrives to make your parties and celebrations the most enjoyable and memorable. So, as per the Party City Return Policy, you can return most products within 30 days of your purchase.
You will require a store receipt or the order confirmation email to return a product to Party City. Also, please note that any merchandise that you wish to return should be in its original packing, must not be worn, opened, or damaged.
However, you can return the seasonal merchandise (such as Christmas or Easter items) only up to 7 days before the holiday. You cannot make such returns without a receipt, and all seasonal merchandise returns must be unopened.
|Return Period||30 Days|
|Return Method||1. In-store|
|Exchange Period||30 Days|
|Exchange Method||1. In-store|
|Refund Period||Within 2-5 Business Days|
|Refund Method||Original Mode of Payment|
|Holiday Return Policy||Seasonal merchandise may be returned up to 7 days prior to the holiday|
|Official Website||Party City Return Policy|
Party City Covid-19 Update
The party city is highly worried about their employees and the customers arriving there. So for them, the store has taken many steps. Following precautions are included in Party City Covid-19 update. They make the masks compulsory at the store when they opened their store. Proper sanitization of the store is done throughout the day. Social distancing must be maintained properly between all the customers.
Holiday Return Policy
During holidays Party City follows a different return policy. If you are purchasing around the holiday season, you should definitely be aware of the policy. Seasonal merchandise may be returned up to 7 days prior to the holidays like Christmas, Easter, and Halloween items, including costumes.
Ways to Return a Product
Now that you know about Party City and the basic Party City Return Policy, this section tells you how you can initiate a return. You can shop either from a Party City store, or online from their official website. however, if you are not happy with your purchase, you can return it either to a store or by mail:
Returning a product to a store: Whether you purchased a product from a store or online, you can easily return it to a Party City store. All that you need to do is go to a Party city Retail store with the product, and the store receipt or the order confirmation email.
Approach any salesperson at the store, and they will help you with initiating your return. You can click here to locate the nearest Party City store.
Returning a product by Mail: You may also return a product by mail. For this, you will have to include the order confirmation email in your return package. This email includes your order number and barcode. It is needed to ensure prompt processing of your credit. If you do not have this email, you can write your order number on a paper and include it in the return package.
You can mail your return package to the following address:
2727 W. Diehl Rd.
Naperville, IL 60563
However, please note that all the Shipping and Handling charges and taxes that you pay to mail the return package are non-refundable.
Party City’s Halloween Return Policy
As mentioned earlier, Party City has a different return policy for its Halloween items (including costumes). As such, you may return your Halloween purchases within 30 days of the day you receive your product. However, Party City will not accept any returns for Halloween products after 24th October 2019.
Yet, they will still facilitate exchanges of Halloween purchases after 24th October. But for this, the product that you want to exchange must be unopened, undamaged, unworn, and in a new condition. You must also have a store receipt or the order confirmation email for such exchanges.
Party City Refund Policy
To make the return process easier for you, Party City Return Policy is accompanied by the Party City Refund Policy. Party City processes your refund immediately after receiving and reviewing your return. For most products, you will get a refund for the full purchase price. Also, keep in mind that Party City credits the original form of payment of your order.
Party City Exchange Policy
The official website of the company does not mention anything about the Party City Exchange Policy. However, if you wish to exchange a product, contact customer care or take it to the nearest Party City store and approach a salesperson for further assistance. However, make sure that the product you want to exchange is not damaged or worn.
Frequently Asked Questions
In how many days can we return the product?
You can return the product within 30 days of purchase.
How can I contact Party City's Customer Service?
You can call Party City's Customer Service on 1-800-477-4841.
What items can I not return to Party City?
You cannot return the following items to Party City: All custom & personalized items (the US only) Helium Tanks Partial Party Kits (You cannot return separate components of party kits. The entire party kit must be returned as a whole.)
Is merchandise credit redeemable online?
No, merchandise is not redeemable online. You must redeem it in stores.
How can I return a product if I have misplaced my order confirmation email?
You cannot return an online order to Party City without an order confirmation email.
Here, we come to the end of our article on Party City Return Policy. This article gives you information on Party City Return Policy and ways by which you can return a Party City product. For your ease, the article also tells you about the Party City Refund Policy and Party City Exchange Policy. The article also includes Party City’s Halloween Return Policy. We have also answered a few Frequently Asked Questions in the article.
We hope the information that we have provided you with makes it easy for you to return a product to Party City. If you find this article helpful, please share it with your friends and also comment on your views about this article in the comments below. You may also feel free to ask any further questions you may have about the article! You may also check out similar articles on our site, for brands such as Brookstone, Nordstrom, and Gamestop.