Whenever you think of throwing a party, it is very likely that you will head straight to Party City to get all your party supplies! Although there might be times when your purchase may turn out damaged or maybe you simply didn’t like it. At such a time you can benefit from making yourself aware of the Party City return policy. This policy ensures that you are completely happy with your purchase, and if not, you can easily return it. Keep on reading to know all the eligibility criteria to make a successful return/exchange at Party City.
What is Party City Return Policy?
Party City thrives to make your parties and celebrations the most enjoyable and memorable with their 30 days Party City Return Policy. You can return most products within this time frame but for that, the returns must fulfil the conditions laid by Party City.
Can I Return Halloween Items At Party City?
Yes, you can return but within 7 days from your purchase along with the original receipt. The item must be new and in good condition. You will receive your refund as store credit.
Are Party City Returns Free?
Shipping costs, taxes and handling charges are non-refundable. Other than that all returns within 30 days are refunded in their original mode of payment.
How To Return At Party City?
Now that you know about the basic Party City Return Policy and its conditions, let’s get to how you can initiate a return. You can shop either from a Party City store, or online from Partycity.com. For any reason, if you are not happy with your purchase, you can return it either to your nearby store or by mail:
Whether you purchased a product from a store or online, the Party City return policy allows you to easily return it to your nearby Party City store. All that you need to do is go to your nearby Party City store with the product, the store receipt, or the order confirmation email. Approach any salesperson at the store, and they will help you with initiating your return.
If the store is not close to your residence then you may also return your online purchase product by mail. For this, you will have to print a return label by typing your order number on the Party City returns page. Once you get the return label, pack the item securely and include the order confirmation email in your return package. This email includes your order number and barcode. This is needed to ensure prompt processing of your credit. If you do not have this email, you can write your order number on paper and include it in the return package.
The final step is to mail your return package to the following address:
- Attn: Returns
- 2727 W. Diehl Rd.
- Naperville, IL 60563
Please note that all the Shipping and Handling charges and taxes that you pay to mail the return package are non-refundable.
Party City Return Policy Halloween
Party City has a different return period for seasonal items which differs from the standard Party City return policy. You can return seasonal merchandise like Christmas, Easter, and Halloween items and costumes up to 7 days prior to the holiday. If the return is made within this timeline then Party City will credit store merchandise as a refund.
The Party City return policy restricts the following items from returns or exchanges.
- Any custom and personalized items
- Helium tanks
- Partial party kits – you may not be able to return party kit components individually
- Blade and timber birthday gifts
Party City Exchange Policy
The official Party City return policy page does not mention anything about exchanges. However, if you wish to exchange a product, contact customer care at 800-727-8924 or take it to the nearest Party City store and approach a salesperson for further assistance. Make sure that the product you want to exchange is in salable condition.
Party City Refund Policy
Party City processes your refund immediately after receiving and reviewing your return. For most products except seasonal merchandise, you will get a refund for the full purchase price. Party City credits to the original form of payment of your order. Once Party City receives the return, your refund will reflect in your bank account in 2-5 business days. As per the Party City return policy, if you are returning seasonal merchandise, you are eligible for a refund in the form of store merchandise which you can use for your future Party City purchase.
Party City Covid-19 Update
The party city is taking all the necessary considerations for the safety of their employees and all the customers arriving there. All the Party City stores are taking the following precautions to fight against Covid-19.
- Wearing a mask is compulsory to enter the store
- Proper sanitization of the store is done throughout the day
- Social distancing is maintained properly between all the customers and in-store employees
- Plexiglass shields are also available on the cash counters
Frequently Asked Questions
In how many days can we return the product?
The Party City return policy allows customers to return the product within 30 days of purchase.
How can I contact Party City's Customer Service?
You can call Party City's Customer Service on 1-800-477-4841.
What items can I not return to Party City?
You cannot return the following items to Party City: All custom & personalized items (the US only) Helium Tanks Partial Party Kits (You cannot return separate components of party kits. The entire party kit must be returned as a whole.)
Is merchandise credit redeemable online?
No, merchandise is not redeemable online. You must redeem it in stores.
How can I return a product if I have misplaced my order confirmation email?
You cannot return an online order to Party City without an order confirmation email.
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Also To Keep In Mind
To ensure that your party and celebrations are memorable, most of the products except seasonal merchandise follow the 30 days Party City return policy. You must return seasonal items up to 7 days before the holiday. The simplest way is to keep the item in its original condition and take it to your nearby store with its receipt or order confirmation mail. If you have any questions then use the comment section below. If you liked this article then you can also read the Kohls return policy and REI Return Policy.