Petco understands how you want nothing but the best for your pets. However, if you are unsatisfied with your recent purchase from Petco, you must read about the Petco return policy. So if you want to return an item then follow along as to know how the Petco Return Policy actually works. Moreover, we have included the Petco refund as well as the exchange policy that will surely help you out.
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What is Petco Return Policy?
An American pet retailer, Petco sells certain types of pets, pet products, and services. Although the company has never sold cats or dogs, its services do include grooming and dog training. The return policy of Petco is geared towards the interests of its customers. If you are not 100% satisfied with your purchase from Petco, the Petco return policy allows you to return it with ease. Broadly, you can return Petco products within 60 days of your purchase (or the initial date in case of purchases from petco.com).
| Return Period | 30 Days |
| Return Method | In-store & Online |
| Contact Number | 888-834-7257 |
| Official Website | Petco Return Policy |
How to return at Petco?
For US customers, you can either return it to a store or ship it back. You can return your products either to Petco locations or to unleashed by Petco locations or to a petco.com warehouse with a receipt.
Petco Return Policy Store
Your purchase from petco.com can easily be returned to a nearby Petco store or Unleashed store. You can find the nearest Petco store by clicking here. The following are the things that you will require to make a return to a store:
- Make sure that you have the store return receipt either printed or on your phone when you visit the store for returning a product. You can find this receipt in the ‘Order History’ of your account.
- You will also require the Order Confirmation Email to initiate a return. Either get this printed or have it ready on your phone when you visit the store.
According to the Petco return policy, you can return products purchased from petco.com to a Petco store or Unleashed location, within 60 days of the initial date of shipment. You can also return products purchased from a store or Unleashed location, within 60 days with a receipt.
Petco.com Return Policy
Apart from returning your purchase directly to a store, you can also choose to ship your product back to Petco. According to the Petco return policy, products purchased from the official website can also be returned via mail within 60 days. However, please note that the shipping charges are non-refundable. You can send your product back to the Return Address present on the Packingslip of your order, or to the address given on Petco’s official website.
Petco Exchange Policy
The Petco exchange policy states that you cannot request an exchange for products that are already opened or consumed. Products are not eligible for exchange if you request an exchange after 30 days or without a receipt. Moreover, products like Saltwater aquatic life are also not eligible for an exchange at Petco.
Petco Refund Policy
According to the Petco return policy, the following rules and conditions apply to the products being returned. 
- If you are returning a product whose order you had placed using your PayPal account, you will be eligible for a refund in the form of a gift card, or an exchange.
- You will be issued a corporate cheque in case funds are not available or adequate at the store where you are returning your product.
- If you are returning a product without a receipt or after 60 days of your purchase, you will only be eligible for the in-store merchandise credit.
- Petco’s in-store services, for instance, dog training and grooming are non-refundable. Saltwater fish from Petco is also non-refundable.
Petco Covid-19 Updates
Petco works for its employees and customers to maintain a healthy atmosphere. They have taken many protective measures so that their employees and customers feel safe. Here are some of the Petco Covid-19 responses for the betterment of the customers.
- They have added the Plexiglass partition to the register.
- Temperature checks for store vendors and store associates are mandatory.
- Wearing a mask in the store is mandatory for everyone.
- Cleaning and sanitizations have increased a lot.
Frequently Asked Questions
How do I contact Petco's Customer Service?
You can call Petco's Customer Service on 877-738-6742.
Can I return prescription food products to a Petco Store?
According to the Petco return policy, you cannot return prescription food products to a Petco Store.
How do I return prescription medicine and pharmacy products?
You cannot return prescription medicine and pharmacy products via mail or in-store. Please call Petco's customer care for these returns and refunds.
Can I return live aquatics that I purchased from Petco?
No, you cannot return or get refunds for Live Aquatics, except for freshwater fish purchased in-store.
In how many days can we return our product?
You can return the product within 60 days of purchase.
Also Keep in Mind!
This article gives you information on the Petco return policy and the ways by which you can return a Petco product. For your ease, the article also tells you about the Petco Refund Policy and Petco Exchange Policy. However, one thing to keep in mind is that Petco requires to verify a valid Government ID for processing all returns, refunds, and exchanges.
Comment on your views about this article in the comments section below, and also feel free to ask any further questions you may have! You may also check out similar articles on our site, for brands such as Urban Outfitters, DELL, and Macy’s.
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