Pet owners will agree that their pets are a major part of their lives! In fact, pets often become an important family member! So, it is obvious that you always want to get the best quality products for your pets. Petco makes sure that you get just what your pet wants and needs.
Moreover, Petco also understands how you want nothing but the best for your pets. So, there is an extremely simple and customer-friendly Petco Return Policy, if you aren’t completely satisfied with your purchase. This article tells you all that you need to know not only about the Return Policy but also about Petco Refund Policy and Petco Exchange Policy.
What is Petco Return Policy?
The Petco Return Policy is geared towards the interests of its customers. If you, as a customer of Petco are not 100% satisfied with your purchase from Petco, you can return it with ease. Broadly, you can return Petco products within 60 days of your purchase (or initial date in case of purchases from petco.com).
You can return your products to either to Petco locations or to Unleashed by Petco locations or to a petco.com warehouse. Before getting to understand how to return a product to Petco, here is a little information about Petco.
An American pet retailer, Petco sells certain types of live animals as well as several pet products and services. It not only sells fish, small birds, mice, hamsters etc but also makes them available for adoption. Although the company has never sold cats or dogs, their services do include grooming and dog training.
Founded in 1965, Petco today has its corporate offices in San Diego and San Antonio. In the US and Mexico, the company operates in more than 1,500 locations. This includes more than 85 of their Unleashed by Petco locations.
You can visit Petco’s official website by clicking here.
To know more about how you can initiate and complete a return, keep reading!
How do I return a product to Petco?
For US customers, you can either return to a store or ship it back. Each of these two ways is explained in detail further in the article.
Returns to stores: Your purchase from petco.com can easily be returned to a nearby Petco store or Unleashed store. You can find the nearest Petco store by clicking here. The following are the things that you will require to make a return to a store:
- Make sure that you have the Store Return Receipt either printed or on your phone when you visit the store for returning a product. This receipt can be found in the ‘Order History’ of your account.
- You will also require the Order Confirmation Email to initiate a return. Either get this printed or have it ready on your phone when you visit the store.
You can return products purchased from petco.com to a Petco store or Unleashed location, within 60 days of the initial date of shipment. You can also return products purchased from a store or Unleashed location, within 60 days with a receipt.
Shipping your product back: Apart from returning your purchase directly to a store, you can also choose to ship your product back to Petco. Products purchased from the official website can also be returned via mail within 60 days. However, please note that the shipping charges are non-refundable. You can send your product back to the Return Address present on the Packingslip of your order, or to the address given below:
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
Petco Refund and Exchange Policy
For the Petco Refund Policy and Petco Exchange Policy complement the Return Policy. The following rules and conditions apply to products being returned to a store:
- If you are returning a product whose order you had placed using your PayPal account, you will be eligible for a refund in the form of a gift card, or an exchange.
- You will be issued a corporate cheque in case funds are not available or adequate at the store where you are returning your product.
- Petco requires to verify a valid Government ID for processing all returns, refunds, and exchanges. However, Petco does not sell the information that it acquires through this process.
- If you are returning a product without a receipt or after 60 days of your purchase, you will only be eligible for the in-store merchandise credit.
- Petco’s in-store services, for instance, dog training and grooming are non-refundable. Saltwater fish from Petco is also non-refundable.
In case you are shipping your products back to a petco.com warehouse, and if you had placed your order via a PayPal account, the refund for the same will be applied to your PayPal account. If you are making a return to a Petco warehouse after 60 days of your purchase, the merchandise credit will be sent via email to the account owner.
Frequently Asked Questions
How do I contact Petco's Customer Service?
You can call Petco's Customer Service on 877-738-6742.
Can I return prescription food products to a Petco Store?
No. You must return prescription food products that must be returned to Petco.com distribution center along with the original packaging slip to the following address: Petco.com Returns 257 Prospect Plains Road, Ste. B Cranbury, NJ 08512
How do I return prescription medicine and pharmacy products?
Prescription medicine and pharmacy products cannot be returned via mail or in-store. Please call Petco's customer care for these returns and refunds.
Can I return live aquatics that I purchased from Petco?
No, you cannot return or get refunds for Live Aquatics, except for freshwater fish purchased in-store. You can return these within 3o days, with a receipt, and get a full refund.
Here, we come to the end of our article on Petco Return Policy. This article gives you information on Petco, their return policy and ways by which you can return a Petco product. For your ease, the article also tells you about the Petco Refund Policy and Petco Exchange Policy. We have also answered a few Frequently Asked Questions regarding Petco’s policies.
We hope this article gave you the required information you were looking for! If yes, then please comment on your views about this article in the comments below, and also feel free to ask any further questions you may have! You may also check out similar articles on our site, for brands such as Urban Outfitters, DELL, and Macy’s.