PetSmart is a well-known and trusted name when it comes to making purchases for your beloved pet! But apart from providing a wide variety of products and services for your pets, they also aim at providing 100% satisfaction for the products that you purchase. They achieve this with the PetSmart Return Policy. It is a policy aimed at making the process of returning products easy for the customers.
This article explains the PetSmart Return Policy along with the PetSmart Refund Policy and the PetSmart Exchange Policy. It includes all the information that you will need to return or exchange a product without any difficulty.
PetSmart Return Policy
PetSmart strives for the complete satisfaction of their pet customers, as well as the pet parents. So, the PetSmart Return Policy provides easy and convenient return options for their customers.
You can make your purchases either from PetSmart stores or from their official website. However, if you are not satisfied with your purchase, you may return it to a store or by mail. You can return a product with a receipt within 60 days of the purchase.
The next section shows you how you can easily return a product to PetSmart.
How do I return a product to PetSmart?
As mentioned earlier, as per the PetSmart Return Policy, you can either return a product to a PetSmart store or via mail:
Return to a store
You can return your product to a PetSmart store, regardless of whether you purchased it from a store or from the official website. If you had purchased a product from a store, simply take it back to the store with its original packaging. Please also ensure that the product you want to return is not damaged and is ina saleable condition.
However, if you have purchased a product from the official website, you will have to bring the product and its original packaging along with the packing slip or the order confirmation email. These are required as proof of your purchase. Once you are at the store, approach any salesperson, and they shall be able to help you initiate your return.
You can use the store locator to find the nearest PetSmart store.
Return by Mail
As per the PetSmart Return Policy, you can also choose to return a product you purchased online, via mail. To do so, simply follow the given steps:
- First, pack the product properly. Make sure that the product is not damaged. Also, make sure to include all the parts and accessories that you received with the product.
- You must have received a packing slip with the original product. Select a reason for the return in the packing slip and include this slip in your return package. Please remember to keep a copy of the packing slip with yourself.
- Next, call PetSmart’s Customer Care at 1-888-839-9638 and request a Return Authorization Number and shipping label. Include the Return Authorization Number in the package. Also, attach the shipping label to the top of the package.
- Now, address the package to:
2221 John Glenn Avenue
Columbus, OH 43217
- Finally, take your package to your nearest FedEx pick-up location. Remember to take note of the tracking number, in order to be able to track your package.
- Please note that you will have to pay all the shipping charges if you choose to return a product by mail.
PetSmart Refund Policy
After knowing how to return a product with the PetSmart Return Policy, the next questions that might arise in your mind might be “How will I get my refund? And how much refund will I get for my return?” This section deals with all such queries, by informing you about the PetSmart Refund Policy.
PetSmart refunds the product’s purchasing price to you, excluding the shipping charges, gift wrap charges, and any other charges. If you had purchased the product with cash or with a debit card, you will be refunded the amount in cash.
If you had made a purchase with a credit card, and now want to return the product, PetSmart will credit the refund amount to the same credit card. However, if the same credit card is not available, or if you had used PayPal or Google Wallet or a gift card to pay for your purchase, then a merchandise return card will be issued to you.
You can use this merchandise return card for future purchases from the store. Yet, please keep in mind that you cannot redeem the merchandise return card for cash.
PetSmart Exchange Policy
The PetSmart Exchange Policy is quite similar to the PetSmart Return Policy. All that you have to do is take the product that you want to exchange to a nearby PetSmart store, along with the receipt, and confirm whether it is eligible for a return.
If you are getting a product exchanged, and there is a positive balance, then it will be refunded to your original form of payment.
Frequently Asked Questions
How do I contact PetSmart's Customer Care?
You can call PetSmart's Customer Customer Care at (888) 839-9638.
Can I return or exchange prescription medication products?
No, you cannot return or exchange prescription medication products.
How can I return a product without a receipt?
To return a product without a receipt or a receipt older than 60 days, take the product along with a valid ID to a PetSmart store.
How will I get a refund for returning a product without a receipt?
For such a return, you will be issued a merchandise return card, for the most recent sale amount.
What are the return exceptions at PetSmart?
The return exceptions at PetSmart are applicable to the following products, for which you must have a valid receipt if they are valued at $10 or more: Electronic merchandise, such as collars, fencing, and training items Grooming tools Filters or pumps Non-prescription pet medication or vitamins
That is all about PetSmart Return Policy. We have tried our best to explain all relevant information regarding the PetSmart Return Policy in this article. The article explains how you can return a product to PetSmart, and how you will get a refund for your return, through the PetSmart Refund Policy. It also explains the PetSmart Exchange Policy. The article also answers a few Frequently Asked Questions.
We hope that all this information makes the process of returns, refunds, and exchanges easy for you. If you have any doubts or queries regarding this article, don’t hesitate to ask them in the comment section below! We will try to answer your queries to the best of our abilities. We would also love to know your views about this article in the comment section! You can also find similar articles on our site, for brands such as LL Bean, Vistaprint, and Costco.