Poshmark is an online marketplace that connects interested buyers & sellers of fashion, home decor, and beauty products. You can find Nike, Adidas, Lululemon, and many other famous brands at competitive pricing. Being a third-party seller, it is okay to be concerned about returns if you get a faulty or wrong item. If you had bad luck with Poshmark, here’s a guide on Poshmark return policy to get your money back.
What is Poshmark Return Policy?
The Poshmark return policy is a little strict and you may not have many options to make a return. You need to act fast and take some precautions if you receive something faulty or you are just not happy with what you got.
Poshmark considers all sales as final unless the following situation arises –
- You never receive your order or some items are missing.
- The item doesn’t match the description.
- The product is unauthentic or incorrect.
- There is damage that wasn’t disclosed on the product page.
If your product is having any of these issues, the Poshmark return policy requires you to report it by opening a case. We’ll help you with case opening in the return process.
| Return Period | 3 days |
| Return Method | Online Returns by Case Opening |
| Contact Method | [email protected] |
| Official Website | Poshmark |
What is Not Covered By Poshmark Return Policy?
Since all sales are final, Poshmark doesn’t offer returns for the following cases.
- If you no longer want the item due to a change of mind
- The product doesn’t fit you right
- Delayed delivery by the seller
- If the payment was done outside the Poshmark platform. (If you and the seller settled payment off of the platform.)
How To Return A Poshmark Purchase?
For any of the issues listed prior, you only have 3 days after receiving your product to open a case (report the problem) with Poshmark on their app/website. They’ll ask you to upload photos and provide details of the item to verify your claim. The Poshmark return policy page mentions two simple methods to request a return.
Return Request In The Poshmark App
- Tap on the Account Tab (@username)
- Go to My Purchases
- Select the order you want to return
- Tap on Order Inquiry/Problems
- Choose Order Not as Described
- Select the reason
- Add images that clearly explain your reason and provide a description of the return.
- Click Submit
Return Request On Poshmark Website
- On Poshmark.com, Click your profile picture in the top-right corner
- Go to My Purchases
- Select the order you want to return
- Tap on Order Inquiry/Problems
- Select Order not as Described from the dropdown menu
- Unload images that clearly explain your reason and provide a description for the return.
- Click Submit
- If your return request falls under the conditions of the Poshmark return policy, they’ll send you a return label to return the item.
- After this, you’ll have to ship the items back within 5 days to be eligible for a refund.
Important –
Images should be in JPG format. You’ll have to submit clear and crisp photos in good lighting. This will also reflect the true colors if the color doesn’t match the product page. Also include tags/serial numbers in the photo (if there are any)
Poshmark Refund Policy
After your order reaches back to the seller’s facility, Poshmark will refund your full amount including any shipping charges and taxes. The refund will take 1 full billing cycle to appear in your account. The seller also doesn’t get paid until you tell them that your order is as advertised. So if you don’t receive your product at all, Poshmark will immediately refund your money once you inform them. As per the Poshmark return policy, if you don’t make any claim of misrepresentation within 3 days of delivery, your payment will be automatically released to the seller. Once this happens, your return period is over and you won’t be able to get your refund.
You May Also Read: Adidas Return Policy & Lululemon Return Policy
| Refund Period | 1 Full Billing Cycle |
| Refund Method | Original Form of Payment |
Poshmark Response To Covid-19
Being an open platform for people to buy and sell items, Poshmark knows that people shouldn’t be selling medical-grade items. That’s why they’ve restricted the items like N95 masks and hand sanitizers & gels. Their team will remove these items if they find them on sale and may also terminate the accounts, if necessary. They also urge their customers not to buy these items, and if found, feel free to let them know at [email protected]. They’ll take immediate action.
Frequently Asked Questions
1. Can I buy or sell face masks at Poshmark?
Poshmark only allows buying and selling of non-medical grade fabric masks. You cannot sell medical-grade masks such as N95 and customers are also urged not to buy them if found on sale.
2. Does Poshmark refund shipping charges?
Yes. If your return gets approved, Poshmark will provide a full refund which includes shipping cost as well as tax charges.
3. What If I don't receive my order from Poshmark?
There is no need to worry as Poshmark will not pay the seller until you receive your item and confirm that it is as described. So, if you don't get the item, Poshmark will return your money once you report to them.
4. What items are returnable at Poshmark?
At Poshmark, you can only return your item if it is damaged or not as described by the seller. In any other case, all items are considered as final sale and are non-returnable.
5. How can I return my item to Poshmark?
For this, you'll have to open a case through Poshmark app or their website within 3 days of delivery and provide the photos and details of your item that doesn't meet sellers advertisement. Remember that emailing them regarding the issue doesn't count as opening a case.
Also, Keep in Mind
Poshmark return policy describes all sales as final unless your item is faulty or doesn’t match the seller’s description. Returns are not acceptable in any other case like fitting issues, change of mind, or delayed delivery. To return your item, you’ll have to open a case within 3 days of delivery. If Poshmark approves your return, you’ll get a return label to send the items back for a full refund of your money. StockX and Etsy are similar brands and also facilitate returns in similar ways.
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