Pottery Barn is one of the best go-to options when you want to decorate or re-decorate your house. but what is more amazing than their products is the Pottery Barn Return Policy. It enables you to return any product that you are not completely satisfied with. Read ahead to find out everything about this policy!
Along with the return policy of the company, this article also tells you about Pottery Barn Refund Policy and Pottery Barn Exchange Policy.
Pottery Barn Return Policy
Pottery Barn cares for its customers and wants them to be completely satisfied with their products. So, the Pottery Barn Return Policy is very easy and customer-friendly. You can return all eligible items within 3o days of your purchase.
However, you can return Quick Ship upholstery items only within 7 days of the purchase. You will require an original receipt or the gift receipt of the purchase to make a return.
Before we explain how you can initiate a return, the next section briefs you about Pottery Barn.
About Pottery Barn
Paul Seacon and his brother Morris founded Pottery Barn in 1949. Interestingly, Paul Seacon found three barns full of pottery from the factory of Glidden Parker in New York. These were the factory’s stored extras.
From there began Pottery Barn’s journey, as a result of which it has today become a famous upscale home furnishings retail store chain. It has its headquarters in San Francisco, Calfornia, USA, and it is a subsidiary of Williams-Sonoma, Inc.
You can know more about Pottery Barn or shop from their official website.
Now that you know the basic Pottery Barn Return Policy as well as have a little brief about Pottery Barn, the next section tells you how you can return a product.
How can I return a product?
You can return a product either to a Pottery Barn store or take it to a UPS location:
Return to Stores: You can easily return most non-furniture items to any nearby Pottery Barn store. Simply take the product along with the original receipt or gift receipt to a store and ask a salesperson to guide you with the further return process.
Return via UPS: As per the Pottery Barn Return Policy, you may also choose to take your package to a UPS location. For this, simply follow the given steps:
- First, click here to reach Pottery Barn’s Returns page.
- Scroll down on that page until you see a box as shown below:
- Now, choose whether the product that you want to return was a purchased item or you received it as a gift and click on Continue.
- If you select ‘Purchased Item’, you will now see the following:
- Here, fill in your order number and the Zip Code that the product was billed to and press the Search button. The image also shows where you can find your order number on your packing slip.
- Alternatively, if you select ‘Received as Gift’ and press Continue, you will see the following:
- Now, fill in the Full name of the gift recipient, the order number, and the Zip Code that the order was shipped to. Then, click on the Search button.
- Once you finish this process, you will receive a UPS shipping label. Pack the product you want to return in its original packing and seal it properly to prevent it from getting damaged.
- Attach the UPS shipping label to the package and take it to a UPS drop-off location.
- Please note that you may be responsible for the return shipping costs, depending on your reason for returning the product.
Pottery Barn Refund Policy
After Pottery Barn Return Policy, we now come to Pottery Barn Refund Policy. If you have an original receipt for a product that you want to return, you will get your refund in your original form of payment.
However, you might want to return a product that has a gift receipt. Here, you will get the amount on the gift receipt refunded in the form of a Merchandise Credit. A company check will be issued to you issued for all cash and check refunds over $100. Pottery Barn will mail this check to you within 14 days.
If your return for Merchandise Credit Cards is over $10,000, then Pottery barn will issue you Merchandise Credit Cards worth $10,000 on the day of your return. Then, they will later mail you additional Merchandise Credit Cards for the remaining amount.
Please note that as per the Pottery Barn Return and Refund Policy, delivery fees are non-refundable.
Pottery Barn Exchange Policy
Unlike Pottery Barn Return Policy, the official website of the company does not mention much about Pottery Barn Exchange Policy.
However, if you wish to exchange a product you purchased from Pottery Barn you may take it to a Pottery Barn store and enquire whether it can be exchanged.
Frequently Asked Questions
How can I contact Pottery Barn's Customer Service?
You can contact Pottery Barn's Customer Service at 1.888.779.5176.
What items can I not return to Pottery Barn?
You cannot return the following items to Pottery Barn: Monogrammed items Mattresses Gift cards Made to Order items, including custom rugs and furniture Final sale items (with prices ending in $.X7 or $.X9) Items damaged through normal wear and tear
What is Pottery Barn's Policy for Registry Returns?
For the return of any items at Pottery Barn Registry is within 90 days of your purchase
What information is required to reprint a shipping label?
You can reprint a shipping label from the Returns page of Pottery Barn's official website. You will have to provide your Return Reference Number and either your Zip Code, Full Name or your Order Number.
This concludes our article on Pottery Barn Return Policy. Here, we have given you information on the Pottery Barn Return Policy and ways by which you can return a Pottery Barn product. Along with this, the article also tells you about the Pottery Barn Refund Policy and Pottery BarnExchange Policy. We have also answered a few Frequently Asked Questions in the article.
We hope we have made the return, refund and exchange procedures easy for you with this article. If yes, then please share it with your friends and also comment on your views about this article in the comments below. You may also feel free to ask any further questions you may have about the article in the comments! You may also check out similar articles on our site, for brands such as Marshalls, Apple, and LensCrafters.