Prada is famous for handbags and clothing items. Purchased a product and didn’t like it? Want to return the item(s) back? We’ve got your back. For ultimate customer satisfaction, the Prada return policy is here in play. You can easily request a return if you are not happy with your purchase made with the brand. Still, this policy comes with instructions that you can follow to make sure your return is simple and quick. Also keep their exceptions in mind when you place a return.
What is Prada Return Policy?
Unsatisfied with your Prada purchase? Request a return within 30 days of your purchase so that the brand accepts it. At the same time make sure you return your item with all its accessories and authentic tags and sales invoice attached to it. Another option would be to exchange your item or get a refund on returning the product. Just make sure that you do not tamper with the product or its packaging.
Can I Return My Prada Item(s) For Free?
Prada returns are absolutely free of charge within 30 days. You can return your items back to Prada once for free after that you are applicable to pay the shipping charges. So be careful when you make a return as a customer can only return one item per purchase.
How Can I Return My Prada Purchase?
You must follow certain instructions carefully to ensure that the course of returns is done without any objection. Prada return policy offers two easy options to start your returns. Returns are completely free of charge. Let’s get straight into this.
Prada Online Returns
Returning items has become simpler than before. Do know that this option is only applicable on online purchases from prada.com. Please not to:
- Log in to your Prada profile.
- Navigate to “my orders” and select the order that you want to return.
- You certainly have to fill out the return form completely.
- Strictly attach a return form with the package
- Drop off the package at your instructed shipping station.
Note: Remember to stick the return waybill from inside the pack to outside, only then Prada be able to return your shipping charges. You can also track your package easily.
Prada In-store Returns
Prada allows you 30 days to return your item to your nearest Prada store. If you bought an item directly from the Prada store, keep the invoice in hand. You can only return your order to the Prada store if your purchase was made from the store directly as per the Prada return policy.
- Check for eligibility of your item(s) to ensure if you can issue a return or not.
- You must carry your order with all its original packaging, authenticity cards, tags, and accessories to the Prada store.
- Make sure you present the original proof while requesting your returns
Can I Return My Order Without Receipt?
Unfortunately, Prada does not accept return orders if you have lost your original proof of payment. To get more info on this contact customer support of Prada at 1-877-997-7232 from Monday to Sunday 9:00 AM to 8:00 PM.
Prada Return Policy Exceptions
Even though Prada accepts returns on most of its products still there are some restrictions and eligibility criteria by which Prada return policy works. Firstly check if your item falls under this category of exceptions if it does, you cannot return or exchange your product back at Prada. The exceptions are as follows:
- Assure you return the product in its original form & state
- You need to verify that the products are still intact and in a complete condition never been in use or worn in any other way.
- If the product delivery was with a security tag still intact, Prada will not accept the return if the original tags were tampered with or removed.
- Fragrances are not applicable for return without their sealing cellophane and original packing.
Note: Prada has a right to disapprove the return of any items that have been damaged, have a blemish, deteriorated, or appear to be in a used/worn condition.
What Can I Not Return at Prada?
Returning your items? Check this list of items that Prada will not accept as it falls under non-returnable items of Prada return policy:
Prada Exchange Policy
Prada also has an exchange policy that only applies to some extent which helps their buyers to exchange their purchase for another item. This is only available if the exchange took place within 30 days of delivery confirmation. For the Exchange, you have to carry and present the original proof of payment and purchase when visiting the store for an exchange.
You might like this: Michael Kors return policy
Prada Refund Policy
Note that Prada will not approve any refunds for those returns which do not satisfy their policy conditions. In-store returns aren’t applicable for a refund. If your items do not match the Prada return policy they will ship your items back. Inspection of the return package is made to ensure that they are in good condition before accepting the return and issuing your refund. The request for your refund might take 5/10 business days to process and reflect in your account.
After your refund is approved a confirmation email is sent. The refund will be processed through the original mode of payment done while making a purchase. Purchase price(s), and sales tax will be in your refund other than the shipping costs. You will get the amount difference if you find an identical item with a lower price. Now if you choose a higher value item you have to compensate for the necessary changes.
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2. Store Credit
Frequently Asked Questions
1. Does Prada charge a shipping fee on return?
Prada does not charge any shipping fees on returning the items, but if you return more than one item back you are applicable to pay the necessary amount.
2. Do Prada accepts damaged items?
Prada does not approve an exchange, return, or refund on damaged items. Although, if you received a damaged piece directly from Prada make sure to contact them.
3. Where can I contact Prada?
You can contact Prada here at 1-877-997-7232 from Monday to Sunday 9:00 AM to 8:00 PM.
4. Does Prada provides cash refunds?
This depends upon your mode of payment if you bought your item from the store via cash Prada will issue your refund as the same mode of payment done when purchasing. But this is only for In-store purchases that won't work with online payment methods.
Knowing about the Prada return policy makes your process a whole lot easier and quicker. Returning the products if you are not happy with your purchase is not a bad thing but still do check the exceptions and non-returnable items listed above, as they will help you save some time and money while shopping or placing a return request. Also, you may like our other liked policies of Louis Vuitton and Chanel.