• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

All About Returns & Refunds

  • Home
  • Return Policy
  • About Us
  • Contact Us
Puma Return Policy For Store & Online Purchase with its Exceptions

Puma Return Policy For Store & Online Purchase with its Exceptions

March 24, 2022 By Neol

Anytime you are unsatisfied with your purchase, the first thing that comes to your mind is whether you can return it or not. When a brand avails a return option to its customer, shopping becomes much easier. Now if anything similar happened to you while making your purchase from Puma, you will be glad to know that there is a Puma return policy. It is very simple to follow when you are aware of the few points. That is what we are here to help you with.

Table of Contents

  • What is Puma Return Policy?
  • Are Puma Returns Free?
  • Puma Online Return Policy
    • Return for Members:
    • Return for Non Members
  • Puma Store Return Policy
  • Holiday Extended Policy
  • Puma Return Policy Exceptions
  • Puma Exchange Policy
  • Puma Refund Policy
  • Frequently Asked Questions
    • 1. How can I create an account?
    • 2. Will I get any warranty with my purchase?
    • 3. How will I get my refund?
    • 4. Can I return after 45 days?
  • Also, Keep in Mind!

What is Puma Return Policy?

Any purchases from the Puma store or online will be eligible for an exchange or a refund. You have 45 days to make your return while following the return conditions. Puma will not allow any returns that are worn or not in original condition.

Puma Store Inside View

Puma Return Policy
Return Period
45 Days
Return Method
In-store & Online
Extended Holiday Returns
Return Period for purchases between 1st Nov
and 25th Dec starts from 26th Dec to 8 Feb
Contact Number
1800 102 7862
Official Website
Puma

Are Puma Returns Free?

Yes, Puma allows their customer to return their item for free. You can choose your reason and make a return. Although the Puma return policy states that they will only allow a free return once per order. At the same time you must also remember that they will deduct the original shipping charges from your refund.

Puma Online Return Policy

If you are looking for the Puma return policy online, then you can start with a few basic steps to make your return.  You do not have to visit their store to initiate your return and you can initiate it anytime during the day. The benefits are different for those who are part of the Puma membership. Therefore take a look below accordingly.

Return for Members:

If you are already a member of your puma “My account”, then it is much easier for you to return the product. Follow the given steps to make the return easy.

Online delivery

  1. Log in to your puma “My Account”.
  2. Under Order History, select ‘view’.
  3. Select the order you want to return and click on ‘Initiate Return’.
  4. After selecting the order review it.
  5. Click on place return to confirm your request.
  6. You can then print the return label or simply scan the QR code.
  7. Drop off your return product to any of the 3 fed-ex locations.

NOTE: You won’t be able to see ‘Initiate Return’ if you are not eligible for returning the product. For eligibility checkout the Exception Criteria.

Return for Non Members

Returning for non-members is easier now. Follow the steps given below if you are not a member of “My Account”.

  1. Click on “Initiate Return” in the top right corner beside the cart icon.
  2. Enter the required details for return or refund.
  3. Select the item(s) you want to return.
  4. Review your information and click on “Place Return.”
  5. Print your return label or scan the QR code.
  6. Drop off your return product in either of the fed-ex locations.

Note: Free online returns are only available for orders placed on us.puma.com.

Puma Store Return Policy

Puma Store Return Policy

You can return items purchased from puma.com to any PUMA store. You must keep a few things in mind. Bring the original form of payment, a hard copy or a soft copy of the order confirmation for the refund. Make your return within 45 days from the date of your purchase. It is not compulsory to take your item to the same Puma store you made your purchase from. Simply locate the nearest Puma store and make your return there.

Holiday Extended Policy

It is tough to make a return during holidays because of the rush. It is also difficult for the company to process the return and therefore they have come up with the holiday return extended policy. Orders placed between November 1st to December 25th in their original and unused condition can be returned as late as 8th Feb. Orders after 25th December will follow the standard Puma return policy.

Puma Return Policy Exceptions

To know any return exceptions is a necessity, therefore the Puma return policy has certain exceptions. Now, when you make any return at puma you should be aware of these exceptions to make a successful return.

Puma E gift card

  1. All purchases made from Puma gift cards will be refunded in the form of an e-gift card.
  2. Any ineligible online refund may take 2-4 weeks more to process.
  3. All purchases made from After pay are not eligible for in-store return.
  4. Bodywear, face masks, gift cards and personalized products are excluded.

Puma Exchange Policy

Puma has certain rules and regulations, it does not offer a direct exchange. If you are looking for exchanging the puma product, you must go through the puma return policy process and place a new order. For returning the product Puma will provide a prepaid shipping label with the product. and your new order will come with free standard shipping.

Contact Puma’s customer service for placing a new order at 1-888-565-PUMA (7862). Representatives are available from 7 Am to midnight EST, 7 days a week.

You May Also Like: Skechers return policy

Puma Exchange Policy
Exchange Period
45 Days
Exchange Method
In-store & Online

Puma Refund Policy

Only after a successful return through the Puma return policy can make you be eligible for a refund. Payment made by any digital mode, that is through credit card, debit card and PayPal will be credited back to its original mode of payment. Returns that have been initiated on us.puma.com and shipped from the US, will begin processing within 24 hours once the package is scanned by the carrier.

You May Also Like: Vans return policy

Puma Refund Policy
Refund Period
5-15 Business Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. How can I create an account?

Visit the link on the top right corner of the official site of puma. Then click on ‘User Icon’ and then click on register here. Enter all the required details. Complete the process by clicking create an account.

2. Will I get any warranty with my purchase?

Yes, all the puma products have a warranty of 90 days from the purchase date.

3. How will I get my refund?

You will get your refund with the same mode of payment. In the case of COD, the amount will be refunded to your bank account.

4. Can I return after 45 days?

No, Puma will not allow any return made after 45 days from the date of your purchase.

Also, Keep in Mind!

It is important to note the points discussed in the Puma return policy. If you are aware of what to do and what to expect then your return will be smoother. You can also check for yourself whether you are eligible for a return or not. So whether you are looking for an exchange or a refund, make your return in its original condition and within 45 days to be eligible. In case you have any doubts, write us using the comment section. In the meantime, also read our other popular return policy of footwear brands like Nike and Adidas.

Filed Under: Return Policy

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Refund Policy

HP Cancel Order

HP Cancel Order | Know the Process of Cancellation & Get Hassle Free Refund

September 9, 2022

Guitar Center Cancel Order

How To Cancel Guitar Center Order? A Thorough Guide to Cancel Your Purchase

September 8, 2022

Redbox Return Policy

Redbox Return Policy | How to Request Returns & Claim Refunds?

September 7, 2022

Balenciaga return policy

Balenciaga Return Policy Explained With or Without Receipt [2022]

September 6, 2022

Champs Sports Return Policy

Champs Sports Return Policy | Process Your Online and In-store Return

September 5, 2022

Most Popular Brands

  • Walmart Return Policy
  • Target Return Policy
  • Zara return policy
  • Home Depot Return Policy
  • Costco Return Policy
  • Lowe's Return Policy
  • Ikea Return Policy
  • Nordstrom Return Policy
  • Sephora Return Policy
  • Macy's Return Policy
  • JCPenney Return Policy
  • Bed Bath and Beyond Return Policy
  • REI Return Policy
  • Petsmart Return Policy
  • Marshalls Return Policy
  • Autozone Return Policy
  • Dillards Return Policy

Copyright © 2022

  • Work With Us
  • Disclaimer
  • Privacy Policy
  • Sitemap