Anytime you are unsatisfied with your purchase, the first thing that comes to your mind is whether you can return it or not. When a brand avails a return option to its customer, shopping becomes much easier. Now if anything similar happened to you while making your purchase from Puma, you will be glad to know that there is a Puma return policy. It is very simple to follow when you are aware of the few points. That is what we are here to help you with.
What is Puma Return Policy?
Any purchases from the Puma store or online will be eligible for an exchange or a refund. You have 45 days to make your return while following the return conditions. Puma will not allow any returns that are worn or not in original condition.
and 25th Dec starts from 26th Dec to 8 Feb
Are Puma Returns Free?
Yes, Puma allows their customer to return their item for free. You can choose your reason and make a return. Although the Puma return policy states that they will only allow a free return once per order. At the same time you must also remember that they will deduct the original shipping charges from your refund.
Puma Online Return Policy
If you are looking for the Puma return policy online, then you can start with a few basic steps to make your return. You do not have to visit their store to initiate your return and you can initiate it anytime during the day. The benefits are different for those who are part of the Puma membership. Therefore take a look below accordingly.
Return for Members:
If you are already a member of your puma “My account”, then it is much easier for you to return the product. Follow the given steps to make the return easy.
- Log in to your puma “My Account”.
- Under Order History, select ‘view’.
- Select the order you want to return and click on ‘Initiate Return’.
- After selecting the order review it.
- Click on place return to confirm your request.
- You can then print the return label or simply scan the QR code.
- Drop off your return product to any of the 3 fed-ex locations.
NOTE: You won’t be able to see ‘Initiate Return’ if you are not eligible for returning the product. For eligibility checkout the Exception Criteria.
Return for Non Members
Returning for non-members is easier now. Follow the steps given below if you are not a member of “My Account”.
- Click on “Initiate Return” in the top right corner beside the cart icon.
- Enter the required details for return or refund.
- Select the item(s) you want to return.
- Review your information and click on “Place Return.”
- Print your return label or scan the QR code.
- Drop off your return product in either of the fed-ex locations.
Note: Free online returns are only available for orders placed on us.puma.com.
Puma Store Return Policy
You can return items purchased from puma.com to any PUMA store. You must keep a few things in mind. Bring the original form of payment, a hard copy or a soft copy of the order confirmation for the refund. Make your return within 45 days from the date of your purchase. It is not compulsory to take your item to the same Puma store you made your purchase from. Simply locate the nearest Puma store and make your return there.
Holiday Extended Policy
It is tough to make a return during holidays because of the rush. It is also difficult for the company to process the return and therefore they have come up with the holiday return extended policy. Orders placed between November 1st to December 25th in their original and unused condition can be returned as late as 8th Feb. Orders after 25th December will follow the standard Puma return policy.
Puma Return Policy Exceptions
To know any return exceptions is a necessity, therefore the Puma return policy has certain exceptions. Now, when you make any return at puma you should be aware of these exceptions to make a successful return.
- All purchases made from Puma gift cards will be refunded in the form of an e-gift card.
- Any ineligible online refund may take 2-4 weeks more to process.
- All purchases made from After pay are not eligible for in-store return.
- Bodywear, face masks, gift cards and personalized products are excluded.
Puma Exchange Policy
Puma has certain rules and regulations, it does not offer a direct exchange. If you are looking for exchanging the puma product, you must go through the puma return policy process and place a new order. For returning the product Puma will provide a prepaid shipping label with the product. and your new order will come with free standard shipping.
Contact Puma’s customer service for placing a new order at 1-888-565-PUMA (7862). Representatives are available from 7 Am to midnight EST, 7 days a week.
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Puma Refund Policy
Only after a successful return through the Puma return policy can make you be eligible for a refund. Payment made by any digital mode, that is through credit card, debit card and PayPal will be credited back to its original mode of payment. Returns that have been initiated on us.puma.com and shipped from the US, will begin processing within 24 hours once the package is scanned by the carrier.
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Frequently Asked Questions
1. How can I create an account?
Visit the link on the top right corner of the official site of puma. Then click on ‘User Icon’ and then click on register here. Enter all the required details. Complete the process by clicking create an account.
2. Will I get any warranty with my purchase?
Yes, all the puma products have a warranty of 90 days from the purchase date.
3. How will I get my refund?
You will get your refund with the same mode of payment. In the case of COD, the amount will be refunded to your bank account.
4. Can I return after 45 days?
No, Puma will not allow any return made after 45 days from the date of your purchase.
Also, Keep in Mind!
It is important to note the points discussed in the Puma return policy. If you are aware of what to do and what to expect then your return will be smoother. You can also check for yourself whether you are eligible for a return or not. So whether you are looking for an exchange or a refund, make your return in its original condition and within 45 days to be eligible. In case you have any doubts, write us using the comment section. In the meantime, also read our other popular return policy of footwear brands like Nike and Adidas.