Sleeping gear has a major influence on how our mornings play out, whether it’s mattress size, bed sheets, or plushness of pillows. Purple® is a famous brand for all sorts of bedding items and if you’re facing troubles returning your purchase, this Purple return policy guide will surely make things right.
Read along to process a successful in-store/online return and get your money back with ease.
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What is Purple Return Policy?
The Purple return policy highlights various return windows for different sorts of items. Purple® mattresses, pillows, and ascent adjustable bases can be returned anytime before the 100-night trial period ends. While other items are subject to 30 and 45 days return windows.
However, items must be clean, undamaged and meet certain criteria to be eligible for a return or exchange. Let’s see the return policy for all items.
Purple Mattress Return Policy
Under the Purple return policy, customers have 100 days to return their mattresses for a full refund of money. But their policy requires trying out mattresses for at least 21 days. Once you’re past 21 days, you can return it anytime before the 100-night trial period ends as long as it’s clean and damage-free.
Purple Return Policy – Ascent Adjustable Bases
Just like their mattresses, you may return adjustable bases after trying them for a minimum of 21 days. If not satisfied, you may return it within 100 days. Just make sure that it’s clean and functions properly.
What If the Adjustable Base is Malfunctioning?
If your adjustable base cannot function properly, simply dial 1-888-550-3746 or reach out to their warranty provider Ergomotion warranty service.
Returns for Bed Frames
If you’re not happy with your bed frames, you have to return them within 30 days of the delivery. This also includes platform bed frames, foundations, and headboards. The frame should be intact in its original condition.
Returns for Bedding Items
Purple® bedding items include sheet sets, pillow sets, mattress protectors, blankets, and duvets. If you’re not happy with either of these, you have 30 days after the delivery to initiate your return. The items must be clean without any damage.
Returns for Seat Cushions
All Purple® seat cushions are subject to a similar 30-day return window. As long as they are clean and undamaged, you may return them at any time before 30 days.
Returns for Pillows
Purple® has suggested using their pillows for at least 30 nights so that your body can adjust. But if they aren’t suitable, you may return them at any time before 100 days. Their pillow lineup includes,
- Purple pillow & kid pillow
- Harmony pillow
- Twincloud pillow
- Could & TwinCloud pillow
- Pillow boosters.
Returns for Pajamas (Purple + Sleepy Jones)
If you aren’t happy with your purchase, you may return your sleepy jones pajamas for a refund within 45 days of purchase. They should be clean and unwashed in their original condition and you must keep hangtags attached.
How do I Return My Purple Sleeping Gear?
To return your purchase, first, you have to reach out to their customer care team. You may use either of the following methods depending on your purchased item.
- Initiate an online return for pajamas, bedding items, and bed frames (except Ascent adjustable Bases).
- Call their customer care at 888-848-8456.
- Send an email to [email protected] (except for mattresses and adjustable bases).
The customer specialist on call will guide you through your return options. You may return your items by mail or in person at the store.
1. Through a Carrier Service
After confirming your return eligibility, the specialist will send you a return label. Pack your item in its original packing box.
- Get your items picked up by a carrier service or deliver it to your local postal center.
- Send the representative your disposal receipt (provided with your item).
The customer care rep. will initiate your refund once your items reach their warehouse premises.
2. In Person at the Store
The specialist on call may allow you to return certain items at your nearest Purple store. If that’s the case, use the store locator to find the nearest store and note the working hours. Pack your item and bring it to the store.
Are there any Restocking Fees?
Purple charges a 10% restocking fee for returns on bed frames and adjustable bases. Other items aren’t subjected to restocking frees.
Does Purple Offer Free Returns?
Purple doesn’t provide free online returns. To mail your items back, you’ll have to bear shipping fees (unless the items came defective). You’ll also have to drop off bed frames (or other items) to UPS, FedEx, or any other specific shipping location mentioned on the label.
If that’s not possible, you may arrange a FedEx pickup. In this case, the additional pickup cost (ranges from $240 to $500) will be deducted from the refund.
Can I Return Without a Receipt?
If you’ve lost your Purple purchase receipt, get in touch with their customer support team. They would be able to send you another invoice for your purchase.
Purple Mattress Exchange Policy
You may easily request an exchange if your purchase is under the return window. Exchanges are subject to the same condition as the Purple return policy. Get in touch with their customer care.
You may also like: Brooklinen Return Policy
Purple Mattress Refund Policy
Once your returned items are reviewed at their facility, they’ll refund the amount to your original mode of payment. If any item fails the inspection, their team will communicate the reason for ineligibility.
The refund may take up to 15 business days. The amount will include the full product price minus any shipping charges, discount offers, and interest.
You may also like: Casper Return Policy
Frequently Asked Questions
1. Are there any restocking fees for returns?
Yes, returns on ascent adjustable bases are subject to a 10% restoring fee. Other items don't have any restoring fees.
2. What if my order is defective on arrival?
Reach out to the Purple® customer team. They are ready to resolve customer queries from Monday to Friday 8 AM to 4:30 PM MT.
3. Are returns free at Purple?
No, you will have to pay for return shipping and there is a 10% restocking fee on some items.
4. Does Purple give 100 nights trial on all of their products?
Only Purple mattresses and adjustable bases come with 100 night trial guarantee. Other items have to be returned within 30 days.
Now that you know all about the Purple return policy, we hope you’re able to process your returns/exchanges easily. You can always contact their customer specialist team to resolve any issues with your purchase. If a store is nearby, consider talking to a specialist in person.