You may not always get what you like and that can be a bad shopping experience. To prevent such a situation at Ray-Ban, you can choose to go for the Ray-Ban returns. They allow customers to shop at any of their stores including the online store and then if you do not like what you purchase, you can make a return as well. Let us help you with how to make your return easier with a simple step by step process.
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Returns are very easy and you have 45 days to make your Ray-Ban returns. You can only return if you are eligible and for that, you have to return your item in its original condition. Also, carry your purchase receipt as proof. Ray-Ban allows a return for any reason but also has exceptions against some conditions.
Will I Get Free Returns?
Yes, you can use the prepaid return label for free returns on any purchase. You can find it with your purchase, if not, then you can generate a new on online on Ray-Ban website.
How to Initiate a Ray-Ban Returns?
You can make your return easily with either of the two processes. Ray-Ban returns can be processed online or at the store. So here is how you can choose to return using either of the processes.
It is not tough to make an online return. You should just be aware of a few steps. Most importantly, you must remember to have a return label, so to generate a return label you will need to follow this process.
- Locate your order online using the Ray-ban track order.
- Enter your order number and the associated email address.
- Then print your return label.
- Pack your item and tape the return label on the box.
- Drop it off at any postal service office.
Note: If you are not able to locate your order or able to generate your return label, you can choose to call Ray-ban. Call this toll free number 866-472-9226.
A more direct and easier approach to making the Ray-Ban returns is to visit their store. You can visit any Ray-Ban store to make your return. You can also search for the nearest Ray-Ban store and go with your item and the purchase proof. Based on your return request and the condition of your item, they may accept or reject your request.
Note: Ray-Ban holds the right to reject any return request they find unreasonable.
Ray-Ban Returns Exceptions
There are just a few exceptions that you should know before processing the Ray-Ban returns. These exceptions could be a deal-breaker for your return.
- REMIX products are non-refundable.
- Items purchased from the online store can only be returned to the Ray-Ban store
- Items purchased from authorized sellers should only be returned to that authorized seller.
Note: If you are purchasing from an authorized seller then it is always recommended to double-check the return policy for your purchase.
Ray-Ban Exchange Policy
After a successful return, you can choose to exchange your product. It is a simple process. If your replacement product is more than the cost of your original product then you will have to pay the difference. If the case is switched then, you will get a refund from the store. In case you are returning a faulty product, then your process may take time. The Ray-Ban factory will directly send you the replacement within a few days.
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Ray-Ban follows a very straightforward refund system. Once you have successfully processed the Ray-Ban returns, you will be eligible for a refund. All refunds will be processed to the original mode of payment. Therefore if you made your payment using a credit card or a debit card, it will be refunded back to that very same card. In case you do not have that card anymore or lost it, you need to contact their customer service.
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Frequently Asked Questions
1. Is Ray-Ban's return label-free?
Yes, the return labels are prepaid and therefore the Ray-Ban return process is free.
2. Can I return my faulty sunglasses?
Yes, they allow the free return of any faulty item within 45 days of your purchase.
3. Can I return my Ray-Ban remix?
No, as it is one of the exceptions in the Ray-Ban return policy.
4. Can I return my item without the original packaging?
You may return your item without the original packaging but then Ray-ban may deduct some fee from your refund amount.
Also, Keep in Mind
Do follow these steps to make your return. It is always a good idea to double-check your product before purchasing. The Ray-Ban returns can be done online and in-store but with a few exceptions in mind. In case you have any issue with your return you can contact Ray-Ban customer service. Here are some other popular return policies you may wish to read like the eyebuydirect and sunglass hut return policy.