Rooms To Go is a famous retailer of furniture and home decor essentials in the U.S. Buyer can find attractive deals on patios, dining, bedding, and many other home essentials online as well as in-store. However, with online orders, there are times when we have an underwhelming experience due to defective or cheaply made furniture. To return your order for a refund, it’s important to know all aspects of the Rooms To Go return policy.
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What is Rooms To Go Return Policy?
The Rooms To Go return policy differs for online orders and in-person purchases from the showroom. For an online purchase from roomstogo.com, you get 48 hours after the delivery to initiate a return. For showroom purchases, returns are not possible after delivery is completed. Showroom purchases are only eligible for a refund if they fail to deliver on time and you cancel the sale before 48 hours of purchase.
Can I Cancel My Showroom Purchase After 48 hours?
Rooms To Go will refund you 80% of your purchase amount if you want to cancel your sale after 48 hours of purchase and before the delivery takes place.
Are Rooms To Go Returns Free?
Sadly, Rooms To Go returns aren’t free. You’ll have to pay a return fee equal to your original delivery charge. Additionally, you may have to pay certain redelivery & restocking fees for certain returns/exchanges such as – mattresses, box springs, and doorway delivery. If the delivery was done via UPS then you need to return it using UPS at your own expense.
Can I Return Rooms To Go Express Delivery Orders?
As per the Rooms To Go return policy, refunds or cancellations are not possible for express or next-day delivery showroom orders. This may be because their team quickly gets on with the express delivery process right after you pay for an item at their showroom.
How Can I Return At Rooms To Go?
To return your online or in-store Rooms To Go purchase, you need to get help from their customer support team. Dial their internet sales support at 1-888-709-5380. Their team will give you all the details to return the item. Keep your sales order number at hand when contacting their sales support team. Rooms To Go return policy states that if your delivery was held by UPS then you need to ship the items back through UPS at your expense. Rooms To Go will not be responsible to pay for any such expenses
Note that customers may have to pay for the pickup, redelivery, and restocking fees for returns or exchanges on certain items (such as mattresses, box springs, and doorway delivery).
You may also read: West Elm Return Policy
Rooms To Go Refund Policy
Once their warehouse receives your return, it will go through inspection. If the item complies with all requirements of the Rooms To Go return policy, they’ll initiate a full refund of your money. You need to know a few things about this refund –
- It will take about 10 days for Rooms To Go to process your refund after which the refund will show up in your account as per your bank’s processing time.
- The refund amount will include the item’s purchase price plus tax but not any delivery and shipping fees.
- Besides this, you may also have to pay a return fee equal to your original delivery fee.
- Refunds for Bitpay purchases will be provided by check payable in U.S. dollars.
You may also read: Crate and Barrel Return Policy
Frequently Asked Questions
1. Does Rooms To Go have no return policy for showroom purchases?
Yes. Anything you buy from a Rooms To Go showroom is non-refundable and you cannot cancel the sale after the delivery.
2. Can I return my online purchase from Rooms To Go?
If there are quality issues, then Rooms To Go will refund your money if you start the return within 48 hours of delivery.
3. Do I have to pay any fees to return my Rooms To Go purchase?
You will have to pay a return fee equal to your original delivery charges.
4. How do I return to Rooms To Go?
If you aren't happy with your product then immediately contact their customer support at 1-888-709-5480 within 48 hours of delivery.
Also, Keep In Mind
Rooms To Go return policy suggests that returns are only possible on online orders within 48 hours of the delivery. Showroom purchases are strictly non-refundable and cannot be canceled after the completion of delivery. You’ll get a refund for showroom purchases only if you don’t receive the delivery and cancel the sale within 48 hours of the delivery. If you fail to do so but manage to cancel the item before delivery completion, the refund will only contain 80% of your purchase amount.