For any reason, if you are not happy with your purchase from Ross then no need to worry. Our guide will cover everything about the Ross return policy along with the exchanges and how they’ll provide refunds for different cases. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Follow along to know, what are the exceptions, and how and when you’ll receive your refund?
What is the Ross Return Policy?
Most of the item sold by Ross dress for less follows a standard 30 days Ross return policy. Also, to protect their associates and customers from covid, they’ll keep the returns in quarantine for 72 hours before being returned to the sales floor. For hassle-free return for a full refund, their 30-day return policy also requires the following,
- The original receipt is necessary while making a return.
- You must return your product in the same condition (original condition) you bought the product.
- The product must not be used or altered in any way.
- Customers are not allowed to remove the tags from their purchased products.
- Also, any accessories or sub-products that you received with your product must be returned.
These are the criteria that make up the Ross return policy and this restricts customers from making a return in bad faith. Ross will determine your return request while comparing it with each of the following criteria. Your request may or may not get accepted after the completion of the process.
|Return Period||30 Days|
|Return Method||Visit the store
|Official Website||Ross Return Policy|
How To Return At Ross?
Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Ross accepts returns at their store for most of the items purchased from them. At ross, you may be able to return a product regardless of whether the receipt is present or not. We will explain how you can request a return in both cases. Let’s get started.
Standard Returns With Receipt
A receipt is the prime proof of purchase at Ross. Having a receipt will marginally increase the chances of your return request getting accepted. Just take your product in its original condition back to your local Ross store with the purchase receipt. The store executives will help you with your return or exchange. You will get your refund in the same form as the payment method.
Note: Pack your product properly with all the components that originally came with the product.
Ross Return Policy After 30 Days
If in any case, you are returning your product after 30 days to Ross, then by presenting the receipt you’ll be eligible for an exchange or store credit instead of a refund. Follow the below-mentioned step-wise guide to make a successful return at Ross.
Ross Return Policy For Jewelry, Swimwear, and Lingerie
Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be attached and you will be required to present the original receipt.
Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. The Jewelry must be in the original condition and their quality assurance specialist will review the Jewelry before issuing the refund. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons.
Ross Return Policy Without Receipt
To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. This could be your state photo id, driver’s license, passport, or military id. You will receive a refund as a store credit or can also choose to exchange the item at its current price. The refund will be initiated only if approved by their Refund verification system.
Keep In Mind – All Ross stores are equipped with a refund verification system. This system monitors all the returns and limits the number of non receipted refunds allowed to a single customer. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble.
Ross Extended Holiday Return Policy
Ross return policy also offers an extended return period to their customers during the Christmas holidays. Accordion to their holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year.
Ross Non-Returnable Products
Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. You can check the backside of your receipt to know the same.
In general, any software you purchase from ross must be kept closed in order to be eligible for a return. They will not provide returns/refunds if you’ve already opened the software. You can ask for an exchange only if the software turns out to be defective. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way.
Ross Exchange Policy
Think of this as the second step of the process. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with the same product. You can ask for a different colour or size of the product but they may not allow a different product in exchange. Also, they’ll exchange the item only if the product is available in stock at that time in the store.
Ross Refund Policy
You can either ask for an exchange or a refund in return for your product. You will only get your refund after the return acceptance and Ross will credit the refund in your original form of payment. In case of receipt return, you may get a full refund based on your return. In case of a non-receipt return, you will get store credits. The refund will take around 5 days to reflect on your account.
Ross Response to Covid-19
Ross keeps the safety of their customers and associates the main priority in these difficult times. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures.
- They are providing disinfectant wipes to sanitize the cart before using it.
- They are providing sanitization to all customers and associates.
- All the associates and customers are required to wear masks inside their premises.
- They are maintaining proper social distancing by allowing a limited number of customers at one time.
- Daily health checkups of all the associates working in the store.
- Also, they are quarantining the returns for 72 hours before returning back to the sales floor.
- You can do the contactless payment options as well for more safety.
Frequently Asked Questions
1. What Store Can I Return My Product?
You can return your Ross product to any of the Ross stores.
2. Does Ross have Coupons?
No, Ross does not provide coupons.
3. How Long Should I Wait For My Refund?
After returning your product, you will have to wait for around 5 days to get your refund.
4. How To Get To Ross Customer Care?
In case of any issue that you need to call Ross customer care then call at this number 800-335-1115
5. How much time is taken to get the refund back?
The refund will take around 5 days to reflect on your account.
6. In how many days can we return the product?
The customers can request a return within 30 days.
Also To Keep In Mind
You now know all the important points that can make your return possible following the Ross return policy. This information will prove to speed up your process. For further assistance, we also recommend you check out the official return policy page of Ross.com. For queries or any kind of addition you want us to make, kindly comment on the box below. You can also check out our other articles on return policy. JCPenney Return Policy, Macy’s Return Policy, Uniqlo Return Policy.