Didn’t like the design of your Rug? You can return the product with ease using the Rugs USA return policy. However, before requesting a return, you must ensure that you are eligible for one. You simply need to know about the terms and conditions of their policy. Now, we know that can be hectic and what if you miss out on something? So therefore we have simply tried to bring all the information here in a proper manner for you to understand.
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What is The Rugs USA Return Policy?
The Rugs USA return policy allows 30 days for their customers to make a return. This 30 days policy starts from the date of your purchase. The product must be in the same condition that you originally received and must be packed in its original form. Even if the product has been used, it should not show any signs of any wear & tear.
Can I Return My Altered Product At Rugs USA?
The return policy of Rugs USA clearly states that your product must not be altered.
Is Return Shipping Free At Rugs USA?
No, you need to pay for returning the item. The price would depend on the item you are returning. When you are placing the return request, the cost of shipping would be displayed on the screen and would be deducted from your final bill value.
How To Return At Rugs USA?
The Rugs USA return policy allows its customers to return a product in two ways. You can request a return online through their website or you can directly send your return package to the FedEx location. However, you will be charged a non-refundable shipping fee.
Rugs USA Standard Return Policy
To start the return, you are required to visit their official website and access the return request page.
- On the return request page, select the item you want to return.
- After that, provide your reason for return.
- Hit the submit button and you will receive an email containing the return label.
- Simply get the return label printed and attach it with your return package.
- Ship the item by selecting your preferred carrier.
- However, please note that the return shipping label is valid for 30 days only.
Rugs USA Return Policy For Multiple Items
According to the return policy of Rugs USA, even if you purchased multiple items at once, you have to return them one by one. The return policy does not allow customers to return multiple items at once. For that, you have to submit multiple return requests for each return. Rugs USA will then provide multiple return labels for each item. However, in case you use a single label for multiple items then your return won’t be reviewed and you will not get a refund.
Rugs USA Exchange Policy
According to the Rugs USA return policy, you can request an exchange only for an identical product. Moreover, make sure that the product you are returning for an exchange has not been used, washed, or damaged. However, Rugs USA will gladly accept an exchange if you originally received a damaged or used product. Your exchange will only be valid if you have issues with the colour or design of an item. Please note that currently, you cannot request a direct exchange on their official website. You can simply return a product and manually order the same product from their official website. If you have any doubts then you can call the Rugs USA customer care number.
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Rugs USA Refund Policy
Rugs USA offers completely free shipping for ordered products for the first time but the return shipment is completely on the customer. According to the Rugs USA return policy, you will only receive a refund if you return the product within 30 days of the date of purchase. The refunds will be processed after the return is successful. The refund will take up to 1-3 days unless the return is successful. You will receive the refund through your original mode of payment.
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Frequently Asked Questions
How long does it take to get a rug from Rugs USA?
Once you place your order it departs from the warehouse within 48 hours, but the delivery depends upon your location.
Does Rugs USA ship to Hawaii?
Yes. In the USA all the items have free shipping. For international shipping, you will be given the cost.
Does Rugs USA have free returns?
In how many days can we return the product?
You can return the product within 30 days of purchase.
How much time will be taken for a refund?
The refund will take up to 1-3 days unless the return is successful.
Also, Keep in Mind
The Rugs USA return policy also states that they accept and ship orders outside the USA, however, they cannot accept returns made outside the United States. So if you made your purchase outside the USA, unfortunately, your return request will not be approved. We have tried our best to load this entire article with all the information you needed to know about Rugs USA Return Policy. In case you find any problem understanding this article comment your doubts in the comment box. We also offer our readers to know more about return policy of other categories, so why don’t you check out Apple return policy and REI return policy