You can find a variety of home and office supplies, food items, clothing, and electronics at Sams Club. But what if the product is faulty or doesn’t live up to your expectations? In this case, here’s everything that one should know about Sams Club return policy. We’ll explain how you can initiate your return easily and get your money back. Let’s start with what their standard return policy states.
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What is Sams Club Return Policy?
For most items, the Sams Club return policy facilitates easy in-store and online returns without any time limitations. This means you can return most purchases at any time. Some items (electronics, commercial equipment, cellphones, etc.) are subject to 14, 30, or 90 days return windows. You’ll need a receipt or your Sam’s Club membership card for easy return processing. The item should be in new condition with manuals and accessories.
If an item is not eligible for a return, you’ll see a disclaimer on its product page. To know more about return windows on some select products, non-returnable items, how to return online, and much more, continue reading.
(Except the items listed in the Exceptions section) |
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Can I Return Open Items At Sam’s Club?
If your item qualifies under their return policy then you may return it open as long as it’s not a food product or contact lenses. For obvious hygiene and safety reasons, the retailer won’t take back these once you open them.
Are Online Returns Free At Sams Club?
For any reason, if you are not happy with your purchase, Sam’s Club provides free-of-cost online returns as long as you reside within the U.S.
Can I Return Promotional Items At Sams Club?
Promotional items do actually qualify for a return. However, the company will deduct the promotional savings from your refund. For instance, if you bought with Instant Savings, their team will calculate your refund as the bill amount minus any Instant Savings you got while purchasing.
How Can I Return A Sams Club Item?
The return process depends on where you purchased. In-store and eligible online purchases can be returned to any Sam’s Club local store. You may also courier your online order back via their return label.
Return To The Store
You can return both online and in-store purchases directly at a Sam’s Club store. Use Sam’s Club locator to find your nearby store. Don’t forget to bring your purchase receipt and original form of payment (credit card) to make the return process as quick and as easy as possible.
Ship The Item Back To Their Facility
If a store is not close to your residence, Sam’s Club will also accept your return by mail. But remember that this only goes for online purchases. You cannot return your in-store purchase by mail.
Follow these simple steps to ship your item back to Sam’s Club.
- Log in to your SamsClub.com account and go to the order details section under “My Account”.
- Select the items you want to return and print the return label.
- Securely package your return item with all the accessories, documents, and packaging slip (if included) and attach the return label to the package.
- Drop off the package at your nearby US postal office to ship it back o Sam’s Club.
If you have any queries with online returns, call their Member Service Center at 1-888-76-7726 for assistance.
Sams Club Return Policy Without Receipt
Though Sam’s Club doesn’t have any promises on returns without a receipt, their return policy FAQ section says that they will try to process the return by finding your purchase in their system. So, we recommend you visit your nearby store with ID proof and ask a store associate to help return your purchase.
Exceptions To The Sams Club Return Policy
Unlike other items which don’t have any time constraints, there are some categories of items that must follow the specified time period for the return. Following are some of the exceptions to the Sams Club return policy.
- You have 30 days to return any heavy commercial equipment and motorsports items.
- Any smartphone must be returned within 14 days of the purchase for a full refund.
| Electronics and Appliances | 90 days |
| Motorsports items | 30 days |
| Commercial heavy equipment | 30 days |
| Smart Phones | 14 days |
Sams Club Return Policy Electronics
Electronics items like (TVs, Home theaters, computers, and Wearable technology) and all major appliances like dishwashers, washing machines (dryers), ovens, and refrigerators) must be returned within 90 days from the purchase.
Sams Club Return Policy On Mattresses
Though Sam’s Club accepts returns on used mattresses, most of the stores don’t require you to bring the mattress to the store for return. They will not take the You’ll only have to bring the “Do Not Remove” tag from the mattress with the original receipt to one of their store.
Note – Some clubs may also require you to return the mattress so the best thing would be to contact the store from where you made the purchase and do as they say. If they want the mattress back then take it to their store.
Non-returnable Items
As we mentioned, Sam’s Club offers easy returns on most of the items. But Sam’s Club return policy does not cover returns on the following product categories.
- Sam’s Club wholesale trading programs.
- Gift cards and prepaid cards
- Tickets
- Custom-made items like personalized gifts and photos
- Prescriptions
Also, you can contact your club (from where you made the purchase) for returns on the following items.
- Alcohols and spirits
- Tobacco products
- Eyeglasses
- Hearing equipment
- Automotive batteries and tires
Sam’s Club Exchange Policy
If your item was faulty or you have a change of mind, then you can choose to exchange it. All categories of items will follow the same exchange periods that we specified for returns. Sams Club return policy does not cover exchanges on non-returnable items.
You may find a similar exchange policy for Kmart and Dillards
Sam’s Club Refund Policy
For returns at Sam’s Club store locations, they’ll issue a refund in cash or credit, depending on your original form of payment. In some cases, they may also refund in-store returns in the form of Sam’s Club shopping cards. It may take about 5-7 days for the refund to reflect in your account.
Remember the Sams Club return policy also states that your shipping and delivery charges will only be refunded if, you are returning because of a mistake made by Sam’s Club or the item was damaged during shipping. In any other case, the shipping and delivery charges will be non-refundable.
2. Sam's Club shopping card |
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Sam’s Club Response To Covid-19
Sam’s Club has taken some important initiatives for the safety of its customers and associates. Their new policy includes a paid leave clause for the associates affected by covid and the need to self-quarantine. On top of that following precautions are taken at their stores.
- Face masks are necessary to wear inside the store regardless of vaccination status.
- All clubs are supporting social distancing through visual markers that ensure 6 feet distance.
- To ensure more families receive the products they need, some products (food items and home goods) are limited to one item per customer.
- You can also skip the checkout line by using their Scan & Go feature in the Sam’s Club app. Simply, scan the items with your phone, pay in their app and you are good to go.
- Their curbside pick-up helps members to make fast and contact-free shopping. Simply order and pay online in the app. When the order is ready, park in a pickup spot and they’ll load your car with all the items.
Frequently Asked Questions
1. Can you return all online purchases at Sam’s Club store?
Most of the Samsclub.com purchases can be returned at their store located in the US. The product page will mention if online purchase is not returnable at the store. For example, online purchases of golf carts and wedding machines cannot be returned to the store.
2. Will Sam’s Club refund delivery and shipping charges?
Not unless you are returning because of a mistake made by Sam’s Club or the item was faulty.
3. How to request a return through Samsclub.com?
For this, you’ll have to print a return label for the item you wish to return. You can either follow our guide or call Sam’s Club member service center a 1-888-76-7726 and get all the details.
4. Can you return local Sam’s Club store purchases by online shipping process?
No. Samslub.com cannot process returns for the items purchased in their club.
5. What if you don’t have all the accessories that came with the product and want to return it?
For a full refund, it is necessary to return all the product contents with accessories, manuals, warranty cards, etc. Sam’s Club will simply deny the full refund if you are not able to return the item will all accessories and documents.
Also, Keep in Mind
Sams Club return policy has different return periods for various categories of products. Some specific items (listed in the exceptions section) will follow a 14, 30, or 90 days return period and all other items (than the ones in our exception section) don’t have any time constraints and can be returned any time (provided some conditions listed on the product page). Your return item with all the accessories and product receipt will make you eligible for a full refund or replacement. You can also read our more articles on Lululemon Return Policy and Lulus Return Policy for more benefits.
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