Samsung Return Policy 2023 Revised – Now Return Your Favourite Electronic Products Easily

Do you worry about the process to return your product? If yes, then continue reading this article, as a result, it will provide information about the Samsung return policy. In the era of the internet and technology, you get different platforms to return your product in various methods. so what are you waiting for? Let’s jump into this article to gain some knowledge on Samsung’s return policy. It is not hard to understand the process of returns and exchange. Scroll down and read more about it.

What is Samsung Return Policy?

You can request to return your product if you find any technical defect in your product or you find any transport damage or you receive a product which you did not order you can instantly place your request and reach us. Samsung return policy provides 14 days period after delivery to return your product. You can use a warranty period of 28 days after delivery if you counter any issue in your purchase product. You can request an RMA (Return Merchandise Authorization) within 28 days. Your products must be undamaged and should be in perfect condition.

How To Return At Samsung?

Samsung provides you with the best services whether it is about the new features or returns and exchange policies. The company only expects you to send back their products safely. Make sure you return your product at your own cost as it undergoes an examination. After the examination, you will receive a credit note.

1. If you receive a defective product that is visible from the outside make sure you reject the shipment.
2. If your product is defective from inside then contact via mail within 2 days after you receive it.
3. Mention your order number and the issue and if possible then place one photo of the part which is damaged.
4. The Samsung company will accept your request and review your complaint and send you an RMA number.
5. You are supposed to send the product back to the company within 7 days when your request gets accepted.
6. After receiving a credit note you can choose to return or exchange your product.
7. If you wish to get a refund the company will transfer the paid amount of the purchased product in your account of both the payment and the shipping charges.
8. The replacement of your product will be free of the delivery charge.

Samsung Return Policy For Mobiles & Tablets

1. Go to its official website to complain about your issue within 24 hours of delivery.
2. Make sure you send them an image of your product.
3. If the product is not available in the stock then the process of refunding will be placed within 10 days of the complaint being registered.
4. NO refund and Samsung return policy will be applied to your product if it is detected that the damage occurred post-delivery to the customer.
5. In such cases, Samsung shop or Savex technology Pvt ltd will inform you about the investigation within 10 days.

Electronics And Household Appliances

Household appliances take more space to be there in your house to provide you with the best services and if it doesn’t work you would not stand for a minute and immediately complain about the product. So here are the things you need to keep in mind about electronics and household appliances.

1. Open the package in the presence of a Samsung engineer.
2. If the product is defective then the Samsung engineer will try to schedule within 72 hours of delivery.
3. Make sure not to unbox the product in the absence of a Samsung engineer.
4. Proven damage can be fixed by a Samsung engineer as part of the process.
5. In case you wish to return a defective product you can contact through the website and make sure you go through the Samsung return policy before applying for the process.
6. Samsung reserves the right to check and verify the problem after you return the product.
7. Pack your product when it is Confirmed returned by Samsung.

Samsung Return Policy Exceptions

Samsung return policy states that they have the right to reject your appeal to return the product if you abuse the policy. You must follow the terms and before making a return take a look at it for yourself if you are eligible for a return or not.

1. If the product is used then it is not acceptable.
2. If a company suspects that the product delivered has changed with another product that does not belong to Samsung.
3. Purposely install something to damage the feature. Then on such products, no refund and return policy will be acceptable.

Terms and Conditions

Terms and conditions are an important part. Samsung return policy also states that while you are returning your product everything should be returned as it is. Therefore be aware of their terms before you return.

1. The company will only cover the Functional defects.
2. The company will not solve the Network and software-related problems.
3. All the accessories like Box, the handset should be available.
4. Feature-related issues are not solved by the company which is not in specifications.
5. The service centre will help to recover the issue or defect if the consumer finds an issue.

Samsung Covid-19 Response

Samsung is highly worried about its associates, employees, and customers. For the safety of customers and employees, they have provided the following precautions.

• No-touch delivery
• Shop, pick up and repair safety
• Resolve your issues from home
• Hand gloves and face masks for the customer arriving at the store.
• Sanitization in store.

Frequently Asked Questions

What is the customer care number?

Customers can contact 1800 407 267 864 for any services.

In how many days can we return the product?

Samsung return policy provides 14 days period after delivery to return your product.

How to return purchased product?

Returns are only accepted if the Authorized service center declares the product as dead on arrival {DOA}.

Can I return my used product if that stops working?

No, Samsung does not accept the used products.

For how many days can I use the warranty period?

You can use a warranty period of 28 days after delivery if you counter and any issue in your purchase product.

Summary

Samsung provides the best offers and services and makes sure that the process of returns and exchange should be easy for the consumers. This article was all about the Samsung return policy and about how the process becomes easier if you know these little things. Do not forget to comment on the below-given box. You can also ask us questions if you have any doubts. To know more about the company go through its website or follow them on social media platforms.