If you are shopping online at Sephora, there might be circumstances when you might want to know how to cancel a Sephora order. It can be because you made a mistake while ordering or maybe you forgot to add an item to your cart. For whatever reason Sephora cancelling an order is easy and you can cancel your order within minutes. Although you might want to know when can you not cancel your order. Let us get into it.
Sephora Cancel Order Process
As Sephora provides the ease of shopping online, they also provide the ease of cancelling orders if and when needed. Although there is a Sephora cancel order policy that needs to be followed while cancelling an order. One of the important things to note is that you can only cancel your order within one hour from the time of your purchase. To cancel your order you can follow these steps:
- Visit sephora.com and log in
- Go to your order listing page
- Locate your order
- Find and click on “cancel order”
This will do it. Your order will be cancelled if you do it within an hour of your purchase. You will also get your refund if you already made your payment.
Who Can Cancel My Order?
Understanding how to cancel a Sephora order is as important as understanding who can cancel your order under different circumstances. The obvious answer is you can cancel your order within an hour from the time of your purchase. You can cancel for any reason you want. Although there are circumstances when Sephora can also cancel your order. This can be for multiple reasons.
- Payment issues – If your chosen payment mode is not successful, your order can be cancelled.
- Out of Stock Item – A part of your order or your complete order can be cancelled if Sephora finds that your order is now out of stock.
- Policy Violation – In case Sephora find you in violation of any rule, they have all the right to cancel your order at any given time.
In case you are facing trouble, these could be the reason. You can always give Sephora a call to understand otherwise. If cancellation is not possible for any reason, initiate a return with Sephora.
Can I Cancel My Sephora Reservation?
Yes, you can certainly cancel your Sephora beauty reservation. It is a little different process than the Sephora cancel order process. To do that you will need to log in to the account from which you made your reservation. After which you need to locate the page of your reservation and scroll down to find two options. One will be to modify your reservation and the other will be to completely cancel your reservation. If you are looking for a small change like a change in timings? Then we would recommend you modify your reservation rather than cancel it altogether.
Can I Cancel My Order Over the Phone?
It is easy to follow the Sephora cancel order process online rather than over a call. You can certainly give them a call at 877-SEPHORA (1-877-737-4672). Although the difficulty you may face is to give them information about your order. Only when they locate your order will they be able to cancel it for you. So we would recommend the online process as a quicker solution.
Sephora Cancel Order Refund
After you cancel your order or if Sephora cancels your order, you will get your refund. Your refund can be in full or in partial. Once you learn the Sephora cancel order process, your refund will be initiated immediately but it may take a week to reflect on your bank account. Sephora will refund your money on the same mode of payment that you used for your purchase.
How To Check Sephora Order Status?
After you learn how to cancel Sephora order, you must know how to check your Sephora order status as well to confirm your cancellation. As you already know you cannot perform the Sephora cancel order process after an hour of placing the order. The order status will help you know where is your order and how much more it can take to reach you. We believe while the order status is “placed” you will be able to cancel your order. Although you will not be able to argue with Sephora if it has been more than 1 hour after placing the order. You can check your Sephora order here. After you cancel the order, have a look at your order status as well to confirm.
Frequently Asked Question
1. Will I have to pay shipping charges if part of my order is cancelled?
If your order total crossed the $50 threshold then no you will not have to pay your shipping charges even if part of the order is cancelled.
2. Will I receive beauty insider points if I cancel my order?
No! Any cancellation will also cancel the beauty insider point you were about to receive for that order.
3. Will I receive my beauty insider reward if part of my order is cancelled?
Yes! Only if part of your order is cancelled then you will still get your beauty insider reward as they are shipped with your order. If the complete order is cancelled you won't be eligible for any beauty insider reward.
4. Can I still get my samples if part of my order is cancelled?
Yes, as samples are shipped with your order, you will always get your sample until the complete order has been cancelled.
Also, Keep in Mind
We hope you are clear with the Sephora cancel order process as it can be very helpful under some circumstances. With just a few simple steps you can cancel your order but remember you must do it within an hour from the time of your purchase. Now if you are not able to cancel your order, the best alternative could be to wait for your order to arrive and then immediately return it using the Sephora return policy Sephora will then initiate your refund in case any payment was made.