The following article belongs to the Sephora Return Policy. This article contains the most common question asked by the customers, that do the Sephora return policy. We are here with the entire detail on the return policy of Sephora. Additionally, we have given formal information on Sephora and Sephora’s exchange policy and refund procedure. To read more on this article scroll down, below information will provide you with all your questions. Let us go with the first flow.
Intro On The Sephora Return Policy
Sephora is a French-based multinational company located in Paris. It has its own 300 brands with its private label on it. It bid products like cosmetics, body, skincare, fragrance, nail paints, beauty tools, and hair care products. The Sephora return policy provides a return within 60 days of the original purchase with a receipt at the store.
It also offers an exchange policy for the customers at the store with a receipt. Sephora accepts return or exchange of the products within 60 days of the due date of purchase, remember that.
Hence, this was about the Sephora return policy and the Sephora. As you read Sephora has its own private labeled products so no one can give other used products in the form of return or exchange without a receipt. Next, we will see brief information on the return policy & exchange policy of Sephora, here we go ahead. Let us go with the second flow.
Sephora Coronavirus Response
In such a situation of coronavirus, it is hard to go outside and thus Sephora closed their store for the betterment of their employees as well as the customers. They closed their stores from April 3 till the government’s new guideline for reopening. Many steps are taken for the betterment of the consumer and when they opened the store back they are back with a new policy for safety such as masks are compulsory, proper sanitization, and social distancing must be maintained.
Sephora Return Policy & Exchange Policy
Suppose you are not satisfied with the purchase or a gift for a reason then you can return or exchange the product at the Sephora return policy. It is applicable for both the customers whether you have bought it online or in-store. The product should be returned in its actual condition or delicately in used condition with the receipt.
Online purchased products can easily get a return for free at any of your nearest locations. You can also return the product via mail though it will take 2 weeks to confirm your return policy. If you have done it through mail then you have to give us 2 weeks to get into the procedure. As in the form of confirmation, you will receive an email when your return procedure gets started. Your refund might take some time to reflect on the transaction.
Online return policy says that when you return your purchased item requesting a mail then it takes 60 days from the originally purchased date. The refund will get you after the confirmation of the product.
If you paid through credit or debit card then you will get your full refund in a short period. If you have paid through the online payment sources then you will directly receive your refund in that payment source. Sephora allows payment sources via debit card, credit card, gift card, or online payment applications. You can go through the Payment Methods of Sephora.
While returning directly to the store will take less time for the online procedure. But their duration time of returning product is the same as online both offer 60 days from the due date of the purchased product. From the store, you will get an immediate full refund after checking the product details. If the returned item is without a receipt and not in good condition then the store will not provide any refund or will not exchange it.
In the next flow, you will get to know Sephora’s return procedure. Let us see in the below-given section.
Sephora’s Return Procedure
Sephora’s return procedure is divided into three categories which are as follows:
- Return by Mail
- Return to Store Location
- Gift Return
1) Return By Mail:
Fill both sides of the return form attached to the order summary. Comprise the form with your product, along with your name, e-mail Id, and phone number if we want to contact you in the necessary mode. Then pack your item in Sephora’s packing if available or else pack your product in a well-padded envelope box.
Print the return label from Sephora Return & Exchange and mail it via US postal service. After all this process you will get a confirmation email with your return is processed. Via email return will take two weeks to get the process return.
2) Return To Store Location:
Visit any nearest store location to return a purchased product from the store or Sephora.com. Bring your order details and Return form and also bring your credit card if you used it while purchasing. Suppose you have purchased the product from the online store with a JCPenney card, then you have got a gift card from the Sephora store.
So, please return your product to the JCPenney store section to get your full refund. If you purchased from PayPal account then the store has offered you a gift card, then according to their’s policy, they are helpless to give you a refund in your PayPal account.
3) Gift Return:
Suppose you want to return a Sephora gift that they have given you by mail and you don’t want the refund to go to the purchaser, then firstly call 1-877-SEPHORA (1-877-737-4672) to frame your gift return to your account. Please fill the return form given behind the gift box. Please give your basic details like your name, email id, and phone number, so that we can contact you. Or you can call us at the above-mentioned number at Sephora customer care.
Therefore, these three are the return procedure of the Sephora return policy. For more details, you can visit Sephora.com. thus, these all were the return and exchange policy of Sephora for customers. Here our main flow gets to end with all the details related to the Sephora return policy and exchange policy.
In how many days can we return the product?
Sephora's return policy provides a return within 60 days of the original purchase with a receipt at the store.
Does Sephora have a return policy?
Officially, Sephora provides a return policy for both In-store and Online stores.
Sephora's customer care number?
Sephora's customer care number is 1-877-SEPHORA (1-877-737-4672).
Can I return Sephora product after use?
Yes, Sephora accepts opened or unopened products as return or exchange but not without a receipt.
How long the refund process will take?
It based on which source you have used. If you have mailed us then it will take 3 weeks. If you have directly gone to the store then you will get your refund immediately.
As read above you know how Sephora’s return policy works. The Sephora return policy provides 60 days from the due date of the original purchase. Sephora does not have any exceptions related to its product return or exchange policy. If you have bought the product at the online store or In-store you can return it from the online return policy or by visiting the store. Each of the procedures is different as mentioned above like by mail, by store location, or as a gift.
For more details, you can contact Sephora’s customer care service at 1-877-737-4672 or you can go to Sephora Return or Exchange page. You can follow us on Facebook, Twitter, Instagram, Youtube, Pinterest, and Wanelo. Check for these articles on Brookstone Return Policy, Bass Pro Shops Return Policy, and Goodwill Return Policy.