Sephora makes your shopping experience flawless with the Sephora return policy. It is not often that you may feel the need to return your product. Although in unseen circumstances a policy like this can be helpful. Using the Sephora return policy, you can make your return when you are unsatisfied with your product. A customer needs to be aware of the policy. Although you can not return everything they sell. Do you know what you can not return at Sephora? Let us find out.
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What is Sephora Return Policy?
The Sephora return policy allows returns within 60 days. Although if you return your product before 30 days your refund will be processed on the same mode of payment used for purchase. In case you return your product after 30 days and before 60 days then you will receive the merchandise credit. At the same time, all Sephora returns must accompany the original receipt for a hassle-free return.
| Return Period | 60 Days |
| Return Method | 1. In-store 2. Online |
| Extended Holiday Return | Purchase between 31st Oct and 15th Nov can be returned till 15th Jan |
| Contact Number | 1-877-737-4672 1-888-866-9845(for hearing impaired) |
| Official Website | Sephora |
Will My Sephora Returns Be Free?
Yes, Sephora offers free returns at all times. You can easily request your return online or in-store, free of charge. They will generate you a prepaid return label. Therefore, you will not have to pay any shipping charges or handling charges for any location.
Does Sephora Accept Opened Returns?
Yes, Sephora does accept returns of opened product as well. Although you will have to show your proof of purchase at the time of return along with the product in its original condition.
How To Return Your Order?
You can make an easy return to Sephora. All you need to remember is to carry your original receipt. The Sephora return policy also states that they can reject if your order is not in its original condition. You can use either the online process or simply visit the store.
Sephora Online Return
Fill both sides of the return form attached to the order summary. Comprise the form with your product, along with your name, e-mail Id, and phone number if we want to contact you in the necessary mode. Then pack your item in Sephora’s packing if available or else pack your product in a well-padded envelope box.
Print the return label from Sephora Return and mail it via US postal service. After all this process you will get a confirmation email with your return processed.
Sephora In-store Return
Visit any nearest store location to return a purchased product from the store or Sephora.com. Bring your order details and return form. We would recommend you to bring your card if used for purchasing. Suppose you have purchased the product from the online store with a JCPenney card, then you have got a gift card from the Sephora store. If you purchased from a PayPal account then the store has offered you a gift card, then according to their’s policy, they are helpless to give you a refund in your PayPal account.
How To Return A Gift?
Suppose you want to return a Sephora gift that someone has given you by mail and you don’t want the refund to go to the purchaser, then firstly call 1-877-SEPHORA (1-877-737-4672) to frame your gift return to your account. Please fill out the return form given behind the gift box. Please give your basic details like your name, email id, and phone number, so that we can contact you. Or you can call us at the above-mentioned number at Sephora customer care.
Extended Holiday Return Policy
Sephora has an extended holiday return policy that states that any customer who purchases any item between 31st October to 15th November can make his or her return by 15th January. You can use this extended period for exchange as well. This policy is also followed for sephora.com. This makes it much easier for all customers to make an easy return. As holidays can be tiring and this extended period gives you breathing room.
Sephora Return Policy Without Receipt
Yes, Sephora also allows you to make a return without receipt. It is often that you may lose your receipt. Although if you have any other kind of purchase proof it would be equally helpful. If not they will still check it through on their system. You will get your refund once the return is completed. We would recommend every customer keep the purchase receipt safe with you. If not the receipt, carry some other form of purchase proof with you. This will certainly speed up your return process.
Sephora Return Policy Perfume
You can also return your perfume at Sephora. Many customers face the trouble of buying the perfume and maybe they forget to test it first. In such a case, even if you open the bottle after purchasing, you can still make your return. Although, do not forget to keep the receipt with you.
Sephora Exchange Policy
You can choose to exchange your product if you are not satisfied with it. Although the exchange policy is not very flexible. You can exchange a product if you want the same product but in a different size or colour. It is applicable for both the customers whether you have bought it online or in-store. The product should be returned in its actual condition or delicately in used condition with the receipt.
| Exchange Period | 60 Days |
| Exchange Method | In-store |
Sephora Refund Policy
The sooner your return is completed the sooner you will get your refund. If you paid through credit or debit card then you will get your full refund in a short period. If you have paid through the online payment sources then you will directly receive your refund from that payment source. Sephora allows payment sources via debit card, credit card, gift card, or online payment applications. You can go through the Payment Methods of Sephora.
| Refund Period | 30 Days |
| Refund Method | Original Mode of Payment |
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Sephora Coronavirus Response
In such a situation of coronavirus, it is hard to go outside and thus Sephora closed its store for the betterment of its employees as well as the customers. They closed their stores from April 3 till the government’s new guideline for reopening. Many steps are taken for the betterment of the consumer and when they opened the store back they are back with a new policy for safety such as masks are compulsory, proper sanitization, and social distancing must be maintained.
Frequently Asked Questions
In how many days can we return the product?
Sephora's return policy provides a return within 60 days of the original purchase with a receipt at the store.
Does Sephora have a return policy?
Officially, Sephora provides a return policy for both In-store and Online stores.
Sephora's customer care number?
Sephora's customer care number is 1-877-SEPHORA (1-877-737-4672).
Can I return Sephora product after use?
Yes, Sephora accepts opened or unopened products as return or exchange but not without a receipt.
How long the refund process will take?
It based on which source you have used. If you have mailed us then it will take 3 weeks. If you have directly gone to the store then you will get your refund immediately.
Also, Remember!
There are no exceptions to the Sephora return policy. They have one of the most flexible policies. You can return anything at Sephora but remember to carry your purchase receipt. Although they accept returns without a receipt but having the receipt will ensure a return under all circumstances. Check for these articles on Bass Pro Shops Return Policy, and Goodwill Return Policy.
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