As you may know that Shein is one of the famous women’s clothing retailers which mainly operates online. With online purchases, sometimes, the item doesn’t turn out to be as expected, which you’d rather return. Did you know that Shein also offers a return policy? We’ll cover every detail of the Shein return policy with all the necessary conditions for hassle-free returns. Let’s start with their standard return policy.
What is Shein Return Policy?
The return policy of Shein follows a general 45 days return period. You need to postmark the items under 45 days after the purchase. Shein return policy can be requested only online and it must comply with all the conditions laid down by Shein.
Can I Return Worn Items At Shein?
No, the Shein Return Policy clearly states that the product should be unworn, unwashed and undamaged. All the tags and hygiene stickers must be in place.
Are Shein Returns Free?
Yes, the first return or exchange it free of cost. However, the shipping charges need to be paid on every return. It is recommended that if you want to return multiple items from a single order, you must return them together to avoid excess shipping costs.
How To Return My Shein Purchase?
The process of return is very easy and short. Under the Shein return policy, you have to follow a few steps to download the return label for your courier return. As Shein is an online site, there is only an online process for returning an order.
Shein online return
The online process to initiate a return goes as per the steps mentioned below:
- Sign in to your Shein Account.
- Go to “My Orders” and click on “return item”.
- Select all the item(s) you want to return, write the reason for return, and submit it.
- You’ll get a return label which you can find in the “Return & Refund Record” section of the item that you are returning.
- Print the label. Put all items securely in a box, and attach the label on the outside of your return package.
- You can now mail it with the help of your nearest courier service. Under the Shein return policy, a $7 shipping fee will be deducted from your refund amount.
Where Can I Find The Generated Return Label?
- Go to “My Orders” and find your returned order.
- Click on “Order Details”.
- On the right side, top corner, click on “Return and Refund Record”.
- Click “view” and download the Return Label.
Once these steps are finished, your return is successfully initiated and you will your refund will be processed.
Shein Return Policy Without Receipt
Shein only trades online. It doesn’t have any offline stores. Hence, if you do not have a receipt it is okay. You can simply do the process of return online, attach the return label, and postmark the parcel. The refund process also remains the same irrespective of the receipt availability.
Shein Return Policy Exceptions
Shein welcomes returns on any merchandise delivered to you in broken or damaged condition. But it won’t accept returns on items if,
- They are worn and/or washed by you.
- The merchandise is damaged by you.
- If you remove the tag.
- If you remove the hygiene sticker from personal wearables.
However, if the reason for returning the items is the quality result of washing them, then you may get a refund. In this case, you should contact their customer support to justify your issue.
Due to some safety and hygienic concerns, the Shein return policy doesn’t cover returns on a few categories of products. These are bodysuits, lingerie, undergarments, jewellery, and certain pet accessories. Cosmetics are also not eligible for returns if the hygienic seal is removed. To get a better idea, refer to the table below.
What you need to keep in mind here is that your return order items must be undamaged and the hygiene tags must be intact, or else they won’t be taken back by Shein.
(excluding scarves, mermaid blankets, and bags)
Shein Exchange Policy
Shein offers an exchange policy, under which you can exchange a product with a similar one. You can exchange only with a different size or color of the same product. The process of exchange is similar to return. You do not have to pay any extra charges if it’s your first exchange. If not, you’ll have to pay a delivery charge of $7.99 for your exchange. All the exceptions and conditions of the Shein return policy also apply on exchanges.
Shein Refund Policy
Once Shein receives your items, the refund will be initiated by them in 7 working days. Shein will direct your refund to your Shein wallet or the original payment account mentioned in your Shein ID, as per your preference.
However, under the Shein return policy, your original shipping fee and insurance are not supposed to be refunded. They are excluded from the refund amount.
Note: Due to Covid, your refund could be delayed by 3-5 days.
Shein Response to Covid-19
Before the pandemic struck, Shein used to give refunds in 5-10 working days. But now, as they are working under the Covid-19 safety protocols, the refund duration of the Shein return policy may be extended by 3-5 days. Hence, you can expect a delay of a few days in the process of your return or refund. If you still don’t receive your refund, contact their customer care service and know the details. Also, All the covid protocols are being followed to ensure the utmost safety of the customer’s products.
Frequently Asked Questions
1. Is it possible to cancel a return?
Yes. If you haven’t mailed the order yet, then you can cancel the return.
2. Can I return items brought from a sale on Shein?
Yes, you can, unless the item is marked online as “non-returnable”.
3. What if I do not like the item after washing it?
If you want to return the item due to bad results after washing it, then Shein will accept the return. But if its quality hasn’t deteriorated, then it won't be returned.
4. If I paid through a gift card, then how does the return process work?
The process of return remains the same. The refund directly comes to your Shein Wallet.
5. Where do I contact for more assistance?
The Customer Care on Shein’s website is available. You can mail them and resolve your queries.
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Also, Keep in Mind!
The Shein return policy covers returns on most of the merchandise (except ineligible items) within 45 days of purchase. Returns and exchanges will be free if it’s your first time returning. Keep your item in its original condition with all the tags and hygiene stickers attached, and mail the item(s) back.