You may face some issues after your purchase, there could be many reasons for it. Shopify also shows the same concerns and allows customers to use the Shopify return policy to request a return. We have a guide just for you, check out the steps and the details to verify your return eligibility. You can then know how to make your online return easy.
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What is Shopify Return Policy?
To return your Shopify item, you have 30 days from the date of purchase. As Shopify is an online store, you can only make an online return request through the Shopify return policy. You will need to generate a return label within 30 days, after which, you will have 7 days to ship your product to the Shopify warehouse.
Am I Eligible For a Shopify Returns?
To be eligible under the Shopify return policy, you must return your product in its original condition. Your item will be verified and if the item is not in the new condition then Shopify will have all the right to reject your return request.
Are Shopify Returns Free?
Yes! Shopify return policy offers a free return to all customers in the U.S only if you use their carrier service at the time of return. You must also note that this does not put Shopify at risk in case of any damage during the return. If you are a customer outside of the U.S., you can choose your postal service for a return. In case you show them the proof of shipping cost, they will give store credit in return.
How Can I Return My Purchase to Shopify?
There is only one way to make you return. You must use the Shopify return policy online. It is an easy process and you may initiate the return at your convenience. Here is what you should do:
- Fill out the Shopify return form.
- Enter your order number and email id.
- Click on “return items”
- Your return label will be generated and sent to your email id.
- Pack your return item and attach the label to it.
- Drop off the return package.
You will then have to wait for the product to reach Shopify. Allow 8 business days for them to receive and review your return. If your return is valid and eligible, you may move forwards with an exchange or refund.
Can I Return a Gift Card to Shopify?
If you purchase a Shopify gift card, you may only return it under two conditions. One, If your gift card is in the proofing stage then you can return it for a $15 charge. Two, you can return it for a full refund if it has not entered either of the stages (proofing or printing). So, you must make a return request before the card goes to the printing phase. The Shopify return policy states that once the card has entered the printing phase, they will not be able to provide any refund on it.
What If Part of My Order is Missing?
If you are missing a part of your order, you would need to contact Shopify immediately. You can mail them at [email protected]. You can also choose to have a chat with them through their contact page.
Shopify Exchange Policy
You may choose to exchange your return item after following the Shopify return policy conditions. After your return review, you will be sent your exchange item. You must make a return exchange request within 30 days of your purchase.
Shopify Refund Policy
The refund amount for any return is determined after the return item verification. If you fail to follow the Shopify return policy conditions, you will not get your refund amount. In some cases, you get a partial refund and in some a full refund. Your refund will be processed on the same mode of payment used for your purchase.
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Frequently Asked Questions
1. What happens if my return request is rejected?
If your return is rejected, you will have two options, either you can recall your order for $30 or Shopify will recycle your order.
2. What if I receive a damaged product?
Shopify will exchange you the same product or give you a full refund, although you must show them the proof.
3. Can I return my purchase from outside the US?
Yes, you can return from outside the US and also claim the shipping charges in the form of store credit.
4. Can I return a Third-party purchase to Shopify?
No, Shopify return policy clearly states that they are only responsible for the products which are directly sold to the customer.
It is important that you understand the Shopify return policy for a successful return. You will only make your return easier and smoother. It will also save you time to understand whether you are actually eligible for a return or not. It is always recommended to request a return as soon as possible. Here is some other return policy which is just as popular as Shopify. Etsy return policy and eBay return policy.