If you are not happy with your outdoor adventure gear from Sierra then you’re at the right spot. Your purchase should be eligible for a return to get a full refund of your money. This guide explains everything related to the Sierra return policy so you can process a return for an exchange or refund.
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What is Sierra Return Policy?
Sierra allows customers to return most items as long as they are in original condition. Under the Sierra return policy, online purchases & ship to store orders are subject to a 40 days return window. While in-store purchases have to be returned within 30 days of purchase. You must keep all hangtags attached.
Can I Return Worn Items?
Sierra suggests trying it on to check size and fitting. However, it won’t accept returns if the item is extensively worn. Besides, Sierra return policy also doesn’t allow refunds on washed or altered items. These will be sent back to you at your own expense.
Can I Return After 30 Days?
If you miss the 30-day return timeframe then you’ll qualify for a merchandise credit instead of a refund. Note that you’ll need your purchase receipt to qualify. You can redeem your credit for your next online or in-store purchase.
How Can I Return My Sierra Purchase?
The Sierra return policy mentions two ways to return an item. Online return by mail or in-person return at the store. Follow either of the below methods to process your return.
Sierra stores can process returns on in-store purchases within 30 days of purchase & online purchases within 40 days of order. You’ll need your item in its original packaging (if possible) and its purchase receipt. The store team will help you process your refund or exchange for qualifying items.
Online Returns On Sierra.com
If visiting a store is not possible, then you may return your courier your online order back to their facility. Follow these simple steps.
- Start your return by visiting their online returns portal.
- Fill out the return form and pack it with all the items you wish to return.
- Ship the items back using the prepaid FedEx return label you got with your package.
A $6.95 return shipping fee will be deducted from your refund if you use the included label.
Ship the Items on Your Own
According to the Sierra return policy, you are responsible to pay any return shipping fees prior if you want to use another shipping service of your choice. Pack and mail the items to. –
Sierra Trading Post
5025 Campstool Rd
Cheyenne, WY 82007-1898
What If Sierra Sends Me a Wrong Item?
If you receive a wrong or defective item outside of ordinary wear and tear then contact their customer service via call or email immediately. Call 1-800-713-4534 or drop an email at [email protected].
Sierra Return Policy without Receipt
If you are missing the receipt of your purchase then you’ll get a non-transferable merchandise credit instead of a refund. Take your product to the store with a valid government photo ID. You’ll also have to provide details like name, address, and signature to claim the credit. You may also use this credit at a Sierra store location and not online. Note that your item should meet all conditions of the Sierra return policy for non-receipt returns also.
How Do I Exchange an Item Online at Sierra?
Exchanges are subject to the same 40 days return window and conditions of the Sierra return policy. To claim an exchange or replacement online,
- Simply visit their online returns portal and return your item for their Instant Store Credit.
- You can instantly order a replacement product using this Credit amount.
- This helps you to claim an exchange before the item you want sells out.
For online exchanges and replacements, the retailer will deduct a $2.95 return shipping fee from your refund. You’ll also have to pay $2.95 shipping charges when you order a replacement using the Instant Store Credit.
Note – If you don’t use this Instant Credit, it will be refunded to your payment method after 60 days. An exchange through Instant Store Credit is only possible within the contiguous 48 US.
Sierra Refund Policy
If you want a refund instead of an exchange then, select “Process My Refund” on the final page of online return processing. Sierra must receive the items within 10 days after you initiate the return online or you may have to pay certain charges for your next order. If the return meets the Sierra return policy timeframe & conditions, then your refund will credit to your original payment method
Will Sierra Refund My Shipping Charges?
Your original shipping charges are non-refundable until and unless Sierra makes an error while sending your order. I.e., if you get a wrong, defective item or it’s missing some pieces.
Frequently Asked Questions
1. Will Sierra Refund My Shipping Cost?
Untill and unless Sierra makes a mistake by sending you a wrong or defective order, shipping charges are non-refunable for returns on online purchases.
2. Can I Return Online Purchases at a Sierra store?
Yes, you can easily avoid the hassle of processing an online return by returning to the store. Any of their stores will accept returns on online purchases as long as it's within 40 days.
3. How will I Get a Refund for My PayPal Order?
Simply process your return online using their return shipping label. Sierra will either refund back to your PayPal account or send you a multi-brand gift card to use for your future order.
4. How Long Does the Instant Store Credit last?
You can use your Instant store credit to buy a replacement or a different item for up to 60 days. After 60 days, any remaining credit will refund to your original form of payment.
Also, Keep in Mind
The Sierra return policy allows customers to return online purchases within 40 days and in-store purchases within 30 days. In-store returns are free, easy, and also possible for online purchases. You may also mail your items back using their prepaid return label. It’ll cost you a $6.95 fee from your refund. You may also process an immediate online exchange using their Instant Credit Store Credit as a refund. You may also like Abercrombie return policy & Asos returns policy.