No company wants an unsatisfied customer and just like that Skechers are also very dedicated to helping their customer with what they need. This brings us to the discussion of the Skechers return policy. A policy that helps customers return their products under different circumstances. You will also know how to process your return and what to expect next? If you looking to return then we would recommend keeping a few things in mind, let us jump right in.
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What is Skechers Return Policy?
Skechers allows its customer to return or exchange within 45 days from the date of purchase. Customers can be eligible if their return item is not worn or damaged. You must also remember to carry your purchase receipt. It would help your return process if you keep the product in its original packaging as well.
Is Skechers Return Free?
Yes, Skechers provide free returns but only to their members. On any return, they will waive the shipping charges for Skecher’s members. Non-members would have to pay the shipping fees if they wish to return their purchase.
How Can I Return My Skechers Purchase?
You can use 2 ways to make your return, you can either initiate a return online or simply visit the store. It would be wise to take a look at the return conditions as mentioned above before proceeding with the process. Skechers online store is also known as Skechers Direct so don’t be confused. We will now take a look at both processes under Skechers return policy.
Skechers Return Policy Online
The main point to remember is that any Skechers Direct purchases can not be returned to the Skechers retail store. So if you made a purchase from Skechers Direct and are looking to return it, here is what you can do.
- Log in to your Skechers account.
- Find the order and click on “view order” or use the Skechers order locator to locate your order.
- Once the order detail is visible, click on “return item” (This will generate a return form)
- Indicate the reason for return.
- Pack the product in the original packaging or any plain box.
- Include the return form with the product and attach the return label outside the box.
- Drop off the package at the nearest UPS location.
Also, remember: If you are using your box to pack the product, remove any label or sticker attached to it except the return shipping label you generated from Skechers.
Skechers Return Policy In-store
This is probably the easier way to make your return. If you have purchased your Skechers product from any Skechers retail store or online store, you can certainly make a return to any Skechers retail store within the country. The conditions will remain the same, you must return your product within 45 days of your purchase and the product must be in its original condition. Once the store checks your product, you may be eligible for an exchange or a refund. You can know more about these two ahead in the article.
Skechers Return Policy Without Receipt
Yes, to make the return policy flexible, Skechers do allow returns without a receipt. Although there is an exception to this policy. You will not be able to return a product that is purchased from the Skechers store. You can only return your online purchases without a store. The store representative can find your order using your order details from your email id. This way you do not need the receipt.
Skechers Exchange Policy
You can exchange your product only after a successful return. It would be much easier if you visit the store for an exchange as you can choose your product then and there. Generally while exchanging your product, you are only able to exchange the product with a similar product. In any case, Skechers representatives will help you with the exchange process. The Skechers return policy also states that they can not guarantee that during your online exchange they will have the inventory for the same product.
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Skechers Refund Policy
Another alternative to exchange is the refund, if you have successfully followed the Skechers return policy you will be able to receive your refund. Generally, Skechers initiates the refund right after accepting the return. Although there might be cases when your bank may take some time to reflect the refund. If there is confusion about your return acceptance, you can check your email as Skechers will communicate with you upon accepting or rejecting your return.
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Frequently Asked Questions
1. Can I return a worn item?
No, in any case, there is no chance Skechers will accept a worn item.
2. Can I return my product without receipt
Yes, you can return without receipt only in case of online order.
3. Is there any guarantee with Skechers product?
Yes, Skechers cover material and manufacturing warranty.
4. How can I tell if my Sketchers are real?
You can look for the article no inside the shoe and search it in Google if you can find the original product, then you have the real Skechers.
Also, Remember This
The most important thing with the Skechers return policy is to understand your circumstance. You must be aware of how your return could work given your particular product. Therefore we would recommend reading the policy before you purchase and if there is something that makes you want to return the product then do it as soon as possible or before 45 days. If you have any queries you can write to us using the comment section. You can also look at other articles like Fanatics return policy and New Balance return policy.