If you are facing issues with a bed purchase from Sleep Number, then don’t worry. We will simplify the Sleep Number return policy so that you can understand which products are returnable and under what conditions. Some simple precautions will make it easy for you to return your bed and get a refund.
What is Sleep Number Return Policy?
The Sleep Number return policy provides a return window of 100 days for “Beds and DualTemp layer” items, which are eligible for an in-store return. All other items needs to be returned online, for which you will need permission from the customer support team. Without authorization, Sleep Number may deny your return for which you won’t get any refund or credit.
Sleep Number Return Policy – Beds & DuelTemp Layer Items
Except for the final sale items, all Sleep Number beds & DuelTemp layers items are subject to a 100 Nights trial period. This period begins from the day your products arrive and you may return these items in-store or online by calling their customer support.
Beds & DuelTemp Layers – If you are not happy with your bedding or layers, call then and arrange a return before 100 night period expires.
Mattresses – Mattresses also have 100 Nights trial period but you cannot return them until 30 days. The company claims it takes 30 days for someone to adjust to a new mattress. If the mattress doesn’t feel comfortable after 30 night sleeps, you may return it anytime before 100 Nights.
Do I Have to Pay For My Return At Sleep Number?
Yes. According to the Sleep Number return policy, you are responsible to pay for any return shipping/pick-up fees for online returns. Items that qualify for UPS shipping require a $29.99 return shipping fee per UPS label. For other items, the return shipping fees are $249 plus tax. To get an exact idea, you should contact their online support team.
How Do I Return My Sleep Number Purchase?
Requesting online returns is the only available option for most Sleep Number items. Retail stores cannot process returns for any items except for their Bedding Collection and Duel Telp later.
Online Return Process
Before returning any item, you’ll need permission from the company. Reach out to the Customer Service team at 800-472-7185.
- For eligible returns, you’ll get an RSO (Return Service Order) number.
- Send the items back through UPS (only for eligible items) or some other reliable shipping service.
- Remember that your return must reach their facility within 30 days after authorization.
Which Items Are Not Eligible for Return or Exchange?
The Sleep Number return policy excludes returns on final sale items. The following final items are not subject to the 100 Night trial policy and are not eligible for refunds or exchanges.
- FlexFit adjustable bases – because of unique handling and delivery requirements.
- All clearance, closeout, factory outlet, demo, and display merchandise.
- Upholstered furniture collection items as these are custom made. You also can’t cancel your order for these items.
You may also read the return policies of similar retailers like Casper and Brooklinen.
What is the GIft with Purchase Return Policy?
According to the Sleep Number return policy, the retailer will deduct the free gift promotional item’s price from your refund unless –
- You return the promotional item
- Your local law bans such deduction
Sleep Number Exchange Policy
At Sleep Number, only some specific items are eligible for a one-time exchange. These may include mattresses, beddings, and pillows that are available in different sizes. Exchanges are subject to the same conditions of the Sleep Number return policy. Contact customer support within 100 days to see if you are eligible for an exchange.
You may also read: Rooms to Go Return Policy
Sleep Number Refund Policy
Once the Sleep Number warehouse receives your authorized return in good and sanitary condition, you’ll get a refund of your purchase price minus the return shipping/pick-up fees. The refund amount will appear on your original form of payment within 21 days.
You may also read: Mattress Firm Return Policy
Frequently Asked Questions
1. What is the average life of a Sleep Number Bed?
A Sleep Number bed may last for anywhere between 7-8 years.
2. Do I Get Any Warranty for Sleep Number Purchase?
Yes. Sleep Number provides 15 years of warranty for select beds.
3. What Can Void My Sleep Number Warranty?
Any unsanitary damages and improper support of your bed can void your warranty.
4. Do I Have to Return the free Gift Promotion I Got with My Purchase? ?
Free gift items must be returned unless you are okay with Sleep Number deducting it's price from your refund.
Also, Keep In Mind
With the Sleep number return policy, you can easily return your Bedding collection and Dueltemp layer items in-store or online within 100 days. For other items, it is advisable to get permission by calling their customer care. Without authorization, the company won’t refund your money. Once they authorize your refund, the items should reach their warehouse within 30 days to get a refund.
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