Are you looking for the latest methods to return Sony purchased items? Then do not worry you are at the right place to look for Sony Return Policy. Getting tired of the oldest items and want to try the latest models then you can go for the return procedure. Sony’s return policy also helps when the product comes defective from the box. But you want to exchange or return the items then check the following details. Here we go.
Table of Contents
About Sony Return Policy
Sony is a Japanese multinational company. Its main office is in Tokyo. The sony corporation owns the largest music entertainment business in the world. This company has include products like Consumer Electronics, Semiconductors, Video Games, Flims, TV Shows, Music, Telecommunication Equipments, and Computer Hardware. They served worldwide and 114,400 employees are working in the Sony corporation.
Sony allows the customers to return or exchange the product within 25-30 days from the due date of purchase. They also permit to return or exchange of the defective items within the same time frame. Customers can easily return the items by using any of the methods which are as follows.
Process of Sony Return Policy
Here are the methods to return the sony products. You can return the items using the online method or store method. Follow the below process to make your return, which is as follows.
Online Returns
Here is the first method of returning the bought item from the sony. If you received the defective product out of the box then immediately go for returning. And you are not happy with the product then you can go for a return or exchange of the items. Below are the steps to follow while returning, which include. 
- You can return the product within 25-30 days from the date of purchase.
- Return the item after the generation of RA (Return authorization).
- The returned product should be in its original condition.
- The products like defective or damaged come into the box are returnable.
- Movies, Music, Games, and Software are non-returnable items.
- The online purchased product contains a sony order receipt which is necessary.
- After the inspection of the product, you will get a refund confirmation.
- You can also contact [email protected] from Monday to Friday between 9 a.m. to 5 a.m.
- According to the product, you will get your return confirmation.
Hence, this was about the Sony online return policy. Next is the online return to store policy.
Online Return To Stores
Most of the time happens the store return policy is easy than the online return policy. If you are thinking to return online bought items to the store then for that you have to contact [email protected] from Monday to Friday between 9 a.m. to 5 a.m. Before you proceed with the return.
Therefore, this was about the methods of returning the Sony purchased items. Next, you will get to know about the defective products or the exception of the Sony products. Let us see.
SONY Covid-19 Response
Like this, the spread of covid-19 has given difficult times to everyone, the sony has given their response to preventing the covid-19 virus. By taking safety measures such as they provide the sanitizer to all the customers, maintaining social distance, cleaning the stores, doing regular checkups for the team members. If you want more information then you can visit their official website.
- All the service center employees wear a mask, have Arogya setu, wear gloves, necessary protective glass, and many other things to protect themselves as well as their customers.
- The social distance between members and customers.
- Mask is made compulsory.
- Sanitization of office is done.
Defective/Damaged Items
This section contains the possibilities way of returning damaged or defective items. I understand the disappointment level of the customers. After all, they were waiting for the product to arrive and when they open the box and the product is damaged then the customer felt so unhappy. But do not worry you can immediately return the defective product by contacting customer service at [email protected] to get your exchange or refund. But order details should be there along with the shipping receipt.
Thus, this was about defective items when it arrives. Sony provides every comfortability of the customers for returning or exchanging the items. Only opened items like games, music, etc are not returnable.
Exchange Online Purchase
Here is the method of exchanging the bought item from the sony. If you received the defective product out of the box then immediately go for exchange. And you are not happy with the product then to you can go for a return or exchange of the items. Below are the steps to follow while exchanging the product, which includes. 
- You can exchange the product within 25-30 days from the date of purchase.
- Exchange the item after the generation of RA (Return authorization).
- For exchanging of the product, it should be in its initial stage.
- The products like defective or damaged come into the box are exchangeable.
- Movies, Music, Games, and Software will not be considered an exchange.
- The online purchased product contains a sony order receipt which is necessary.
- After the inspection of the product, you will get the exchange confirmation.
- You can also contact [email protected] from Monday to Friday between 9 a.m. to 5 a.m.
- According to the product, you will get your return confirmation.
Thus, this was about the exchange policy of Sony. As I have mentioned above you know the return policy and exchange policy of the products. you even know what to do when the product arrives damaged or defective. After knowing the Sony return policy next, is the process of refund policy after the inspection of the returned products.
Refund Policy
When you return the product make sure to attach all the necessary slips like order details and shipping details. After the verification of your purchased item, you will get your refund. 
- After verification, your refund process will take 7-10 days.
- The exchange of the item with the incorrect model will directly convert into your refund.
- According to the policy on some items shipping charges are not refundable.
- You will get your refund in the actual payment method.
- On gift card, product refund is not permissible.
Therefore, these were the points to know about the refund policy of Sony. So, you are now aware of the sony return policy, exchange policy and refund policy for the purchased products. Next, are some FAQs regarding the Sony return policy, which are in the below-given section.
The FAQs
Sony's customer care number is?
The customer care number of Sony is 1800-103-7799.
What is the mailing address of Sony?
The mailing address of Sony of America is 25 Madison Avenue, New York, NY, 10010.
Where can I contact while facing technical issues?
For technical issues contact us by e-mail us at [email protected].
Can I return the Sony product without a receipt?
As per the Sony Return Policy, you cannot exchange or return the product without a receipt.
How much time the sony refund process takes?
Sony refund policy will give your refund within 7-10 working days, after the verification of the product.
Completion
As you read above that Sony return policy permits to return or exchange the items. You can also return the defective or damaged items. Return policy and Exchange policy are mostly the same for the purchased product from the online store of sony. They even provide a refund after the inspection of the refund. But you cannot go for a gift card return.
For more information, you can contact the customer service by using the above-mentioned details. If you want daily feed or updates or news about the Sony refund policy then follow us on Facebook, Twitter, Instagram, and Tumblr. Visit – Uniqlo Return Policy, Ping Return Policy, & Gamestop Return Policy.
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