Looking to find a way to get your Steam refunds? It is actually simple to do that only when you are aware of the Steam refund policy. There can be multiple situations and multiple reasons for anyone to request a refund. Therefore, you should know what to do when you are in a particular situation. Steam is a well know platform with multiple services. Let us see how to request a refund under these services.
Steam Refund Policy
Steam refunds are easy to get, although you need to be eligible for their refund. The Steam refund policy states that you can request a refund within 14 days of purchase. Your purchase should either be unused or used for less than 2 hours. These 2 terms are the base of this policy. If you are not eligible under any of these conditions, it is tough to get a refund. Although Steam encourages their customers to request a refund in any case and they will give it a look.
How To Request For Steam Refunds?
You can easily request Steam refunds online itself. You only need to follow a few steps. We would always recommend first taking a look at the eligibility for a refund. You need to log in to your Steam account first and then follow the steps as explained below.
- In your account, search for “purchases”
- Locate the product you want a refund for
- Select the reason for your return
- Click on “I’d like to request a refund”
- Fill out the form that appears
- Click on “submit request”
You will then receive a confirmation email for your request submission. Also note, if you are unable to find your product in the “purchase” section then you are ineligible for Steam refunds.
You can return for any reason like your system does not meet the hardware requirements for the game, or perhaps you bought a game by mistake. There might be a possibility that you played a game for one hour and you just didn’t like it, then also you can opt for a refund.
Where Steam Refund Policy Applies?
The Steam company offers a refund if you request a refund within the two weeks of the purchase date and also with less than two hours of playtime. This applies to both, games and software available in the steam store. We have explained all the scenarios for your refunds.
Refunds On DLC
DLC stands for downloadable content. Any steam store content which is usable within another game or any other software also comes under this category. So basically you can request Steam refunds for any DLC purchased from the Steam store within 14 days from the purchase date. But as per the steam refund policy, the DLC must not be used for more than two hours. Also, you must not modify or transfer the DLC to anything else. In some cases, steam does not provide a refund for any other third-party DLC. For example, DLC levelling up the game character. All these exceptions will be marked on the Steam store page as non-refundable before the purchase itself.
In-Game purchase Refunds
You can ask for Steam refunds for any of the Valve developed games as per the steam refund policy. Although you have to do so within 48 hours of the purchase and you must not have modified the in-game item. Also, steam will inform you at the time of purchase itself if the game developer offers a refund to its customers or not. The purchases that are in-game in the non-valve games are nonrefundable. If the VAC (Valve Anti Cheat system) bans you, you will lose the right to ask for a refund on any of the steam titles.
Pre-Purchased Titles Refunds
The customer can request a refund at any time for its pre-purchased title. The standard terms and conditions like the 14 days and not used more than two hours also apply here. The period starts right after the time of the purchase of the title.
Well, underneath the applicable time frame mentioned in the hardware refund policy, the customer may request Steam refunds for the hardware and other steam accessories purchased. You have to ship the hardware back to steam under 14 days of requesting a refund. You can read their hardware refund policy for more information.
You can also return your bundle purchase for a refund. The company allows a refund on the bundled purchases done on the steam store. But the bundle should not be transferred, and also the combined time of usage of the bundle should be less than two hours. You will get information from steam whether the whole bundle is refundable or not. Also, Valve does not provide any Steam refunds for the titles that are purchased outside of steam.
The gifts which are not redeemed by the customer can be refunded within the standard steam refund policy period, which is 14 days. Also if the gift receipt initiates the refund for redeemed gifts, you can return the redeemed gifts too. The steam refunds are ineligible on video content. So you cannot ask for a refund on your purchases of video content. Remember, refunds are facilitated to the customer to reduce the risk of purchasing the titles on steam. It is not considered a way to get free games.
When Will I Receive My Steam Refunds?
You will receive a full refund for the purchase within a week once your Steam refunds request gets approved. You will receive a refund through the same payment you used to purchase the product. Or else you can also receive your refund in steam wallet funds.
Frequently Asked Questions
How to request for a refund?
Visit the official website and log into your account. Now you can request a refund from there.
Is there a limit to how many purchases I can request a refund for?
No, you can go up to any number for refund requests.
What if return request gets denied?
You can submit another request and it will be reviewed by another employee.
Also to Keep in Mind
So here we conclude our article in this section. We hope that you liked our article on how to get Steam refunds. Remember when you are eligible for a refund and how can you request one with easy steps. Also, this article includes different requests scenarios for refunds. If you have any queries regarding this policy, feel free to share them with us in the comment section provided below. If you are looking for a physical store to shop for a game, you can take a look at Gamestop.