Sunglass Hut is one of the well-known retailers of premium quality sunglasses. But what if you’ve made a mistake ordering a pair that doesn’t suit you? This issue is very common when buying sunglasses online. Sunglasses are a type of accessory that may seem different online and could be very different when you actually receive them. For this reason, our Sunglass Hut return policy guide will make it very easy for you to return your pair back.
What is Sunglass Hut Return Policy?
To make sure that customers are happy with their purchase, the Sunglass Hut return policy covers returns on all merchandise (except engraved and customized products) within 30 days of purchase. All you need to do is return the item in original packaging with proof of purchase. The return policy of Sunglass Hut considers your receipt, packing slip, or order confirmation email as proof of purchase. Let’s see how customers can return their online/in-store purchases back to Sunglass Hut.
How To Return At Sunglass Hut?
There are two specific ways you can return a product back to Sunglass Hut. You may return your purchase directly to the store or return it online via mail. Let’s get into the details of both.
Returns Via Mail
Returns on standard sunglasses and prescription frames – First of all, you can only return online purchases by post. Store purchases must be returned to a store. Sunglass Hut return policy facilitates its customers with Free UPS Return shipping. This means that you can mail your purchase back to their warehouse at no additional cost. Just follow these simple steps to mail the items back.
- Go to the Order Status page of their official site. Enter your order number and e-mail address you used while placing your order.
- Finish the guided steps and print your return label & authorization.
- Pack the item in its original packaging along with all accessories, documentation/manuals you received with the product. Ensure safe packaging so that the contents do not get damaged while shipping.
- Stick the prepaid return label on the outside of the package and make sure to cover any previous address label.
- Once you do this, you can either schedule a free UPS pick up from your home or drop off the package at your nearby UPS store location.
Sunglass Hut Return Policy For Ray-Ban stories smart glasses – Contact their customer service at 1-800-786-9327 (Mon-Fri 8:30 am to 5:30 pm Est, Sat 9:00 am to 5:30 pm Est) and one of their advisers will guide you through the return process.
You can return both store purchases and online orders from Sunglasshut.com at your nearby Sunglass Hut store. Any in-store purchases must be returned to the store. This includes both Sunglass Hut store purchases and any other stores that have a Sunglass Hut counter. Simply take your item and proof of purchase to their store and store executives will be happy to help. Also, if you made a purchase from their store located within an airport then you’ll need to contact that specific store for return options.
Sunglass Hut Return Policy Without A Receipt
If you don’t have your receipt or any other proof of purchase (packing slip or order confirmation mail), Sunglass Hut will either offer you an exchange or issue a store credit based on the current selling price. Remember that the sunglasses should be in original condition with no defects and in their original packaging.
Any customized products including engraved sunglasses are final sale items and are not eligible for a return or exchange as per the Sunglass Hut return policy.
Sunglass Hut Replacement Coverage
If you happen to break your sunglasses within 12 months of purchase, you can get a replacement coverage discount on your new purchase. This replacement discount is 50% of the original retail price you paid at the time of purchase. This means your new purchase will receive a discount equivalent to the half amount of your previous glasses that you broke. Just return your damaged sunglasses with proof of purchase to a nearby Sunglass Hut store and select a new one. As per Sunglass Hut return policy, the pair you are buying as a replacement must be of equal or greater value than the original purchase. You may use the replacement coverage only once within 12 months from the purchase date.
Sunglass Hut Refund Policy
After Sunglass Hut receives your package in their warehouse, it will take about 5 business days to process your return. After that, they will initiate your refund to the original form of payment. It can take up to 5 business days for the credit amount to reflect in your bank account. If you are returning a purchase you made using a gift card, they’ll email you a new gift card on the email address you used during the purchase.
Frequently Asked Questions
1. Are there any shipping charges to return a sunglasshut.com purchase?
Fortunately, Sunglass Hut provides free UPS return shipping if you want to mail your purchase back to their warehouse.
2. Can I return my customized glasses back to Sunglass Hut?
Unfortunately, engraved and customized products are final sale items and Sunglass Hut return policy does not cover returns on these.
3. Can I return my online purchase from Sunglass Hut at one of their stores?
Yes, you may return online purchases to any store except outlets, concessions, and airport stores.
4. Can I return my Sunglass Hut purchase from an airport store?
You’ll have to contact the same airport store to enquire about available return options.
5. Is a purchase receipt necessary to make a return at Sunglass Hut?
A purchase proof is necessary to get a full refund to your original payment method. Without proof of purchase, they’ll either give you an option to exchange or receive a store credit.
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Also, Keep In Mind
You can return all items (except customized and engraved products) back to Sunglass Hut within 30 days of purchase. The easiest way is to take your item in original packaging to a nearby store. Remember that proof of purchase is necessary to get a refund to your original payment method. Also, purchases made within a specific airport store may only be returned to the same store. Hope now you know everything about Sunglass Hut return policy. If you still have any confusion, let us know in the comments. Check out similar articles on Banana Republic and David’s Bridal.