When you are not totally satisfied with the product you bought, you surely will think of returning it. But, without knowing the process and exception cases how will you do it? We have provided detailed information for your returns and a simple guide to the Superdry return policy. It will help you with easy returns and exchanges. Check out this article to know more.
What is Superdry Return Policy?
A customer is only eligible to return within 28 days of purchase. Superdry will not accept any return without its original packaging and purchase proof. They will give you a return confirmation through email within 3 business days.
What is Superdry Holiday Returns Policy?
Superdry holiday return policy accepts Christmas returns. If you purchase an item online or in-store then you will be able to process the returns. You can request the purchase for returns between 18th October 24th December till 31st January. Make sure the product is in sellable condition.
Can I Return Vintage Products?
No, you cannot return a vintage item back to the store. The vintage return policy applies to vintage items which are in stock. Only a few Superdry stores sell vintage products. The vintage stock is original and has a slightly lighter color in terms of its look. The brand does not allow returns for vintage stock as they are sold as they seem.
Can I Return the Defective Product?
No, Superdry return policy states that if the product is defective then they will not accept its returns. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. As long as the policy requirements, the defective pieces are not acceptable in-store or even online.
Are Superdry Returns Free?
Yes, Superdry provides free returns. They do not cost charge for the purchase you wish to return. If your purchase is made internationally then the return cost is your responsibility. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.
Are Returns Accepted Without Receipt?
The store associates do require proof of your purchase. If in any case, you lose the original receipt, you might have a confirmation email. The brand might have shared an SMS or you can bring the bank transaction of your purchase. You probably have one of these proofs to make returns.
What are the Criteria for Superdry Return Policy?
There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. These conditions are as follows
- Ensure you request a return within 28 days
- Necessarily have an original invoice and the original packaging
- The product must not fall under exclusions
- As long as the product has a valid price tag it will be acceptable for a return
How to Process Returns at Superdry?
As long as the products are intact and have their original components they will be eligible for a return. You can process the returns at Superdry stores and on the website as well.
1. Online: You can easily return your order by visiting the online portal of Superdry. Enter the order number, postcode, and email, and select proceed. Further, you will be asked about which product you wish to return. Then you can choose a preferred carrier and return the product.
2. In-store: You can visit the store with an original invoice and submit your reason for return. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not.
Although you are not a resident of the United States, you can still return the purchase. You have to visit the international return portal and fill up the form. Fill out the necessary information and start your returns.
Exceptions of Superdry Return Policy
There are certain exclusions that you have to keep in mind. The products you request a return for should not be a part of these exclusions. Ensure that you make a valid return request online and even in-store.
- Promotional sales and discounts on items
- special offers or clearance sales on the website
- Advertisement products with some discounts or percent off signs
- Gift cards, inner wares & swimwear products
Superdry Exchange Policy
Currently, Superdry return policy claims to avoid exchanges. They will only accept changes in certain cases. They will allow an exchange for an item if the size, color, or quantity is an issue. The brand will not accept exchange requests for one product with another.
Superdry Refund Policy
Once the product is shipped to the warehouse, the employees will verify it and check it. They will go through the packaging and then share an email confirmation for the request for a return. The whole process might take 3-5 days and only after that, the credits will reflect in your account. The refunds will take at least 10 days to process in your account.
Frequently Asked Questions
1. Can I return a faulty item at Superdry?
At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned.
2. Can I make Superdry postal returns for in-store purchases?
No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases.
3. Why do Superdry sent back a return?
If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer.
4. What proof can I carry for the purchase I made at Superdry?
Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement.
Also, Know That
You can return a gift by providing a gift receipt online or in-store. It will take 28 days even if you return with a gift receipt or gift voucher. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. You may also want to check out Levis & YesStyle return policy.