Do you want to return your product to Swarovski? We will help you with the process and in this article, you will get to know about the return, refund and exchange process. You will get detail and also share some other aspects related to Swarovski’s return policy. Go through this article and get to know all about the Swarovski return policy.
Table of Contents
What is Swarovski Return Policy?
If you looking to exchange or get a refund for your Swarovski purchase, you should request a return within 14 days. You will need to communicate your request through email. Also, send the items properly packed to them in their original condition. If eligible, you will get a full refund.
Can I make a free return at Swarovski?
In the Swarovski return policy, you must pay an ordinary price for a return. First case if the product price is less than 40 EUR and delivered to the customer. In the second case, if the product price is higher than that but you had not paid any consideration amount or agreed-upon half payment at the time of cancellation. That’s the scenario you must pay the nominal return costs. Otherwise, you will not be charged for any returns.
Will I Get a Full Refund if I Return A Bundle Item?
If you choose to return a single item or partial part of the bundle then your refund will be adjusted. This means that whatever discount you received will be deducted and the difference would be refunded to you. For example Buy 3 and get 10% discount, this offer will become void if you return any one item from the three you purchased.
How Can I Return My Swarovski Purchase?
If you want to return the product to Swarovski you have two options. You will return the online product through online mode or either you can go for offline mode. For offline mode, you have to search the participant Swarovski store near you.
Swarovski Online Return
Swarovski return policy we have to follow the simple steps to return and exchange your order. Here is the process for online return
- Generate your return label on their website.
- Enter your order number & registered email id.
- Pack your return product in its original condition with original packaging material.
- Fill out the return form and attach it to the package
- & including the number of returned items and the reason for returning the product.
- You must include the return form with your package so that they can initiate your return within 24 hours of receipt.
Note: Do not forget to include the number of returned items and the reason for returning the product on your return form. Please ensure that you have the proof of return postage and keep it safe before the process is not completed.
Swarovski Store Return
As per the Swarovski return policy, all online returns will be accepted in all the Swarovski click and collect stores. You can use the store finder to get information about nearby offline stores.
Can I Return a Single Item From a Set?
If you want to return the individual part of the set it’s not possible at all. You have to return the whole set, no specific parts are returnable as per Swarovski return policy. Those items come in together as a set, if you wish to return any of the items within the specific set, you will have to return the entire set. No individual item from the set is accepted for a return.
Swarovski Return Policy Exceptions
If you are reading about the Swarovski return policy then must know some exceptional cases. So that it will become an easy process for you to return your product to Swarovski.
- Except for Gift Cards, Creator’s Lab products and Swarovski Masks (due to hygiene reasons) returning unpacked Swarovski masks is also unacceptable. Because of health security due to the covid-19 pandemic.
- If you refuse to take the delivery of the product, the delivery boy will parcel the product to their warehouse. And after receiving the product as per the Swarovski return policy you will get a refund in your account.
- You may return individual items if the offer states the discount for each item. For example, buy three products to get 10% off each item if you returned any of that products then you will be charged regular prices for the remaining items. Because of the discount applied to the bundle set.
Swarovski Return Policy For Customised Item
All customers must note that Swarovski does not allow any return or even exchange for a customized item. As the customized item is one’s personal choice, it is tough for the brand to put that product for resale. Therefore they have a strict no return policy for customized items.
What if I Forget to Cancel my Order?
If you cancel an order, you must return the products back to Swarovski. Swarovski Crystal Online AG bears the cost and risk of transportation. But for orders less than EUR 40, you must pay the ordinary charges (uninsured standard shipment) for return shipping. The returned product must be received within 14 days of the cancellation day.
The refund will initiate after they receive the returned product in its original state with no damage and defect.
Swarovski Exchange Policy
No, If you want to exchange any product it is not possible because of the Swarovski return policy. We don’t have the option to exchange it. You have to return the unwanted product and order the new product which you want.
Swarovski Refund Policy
When your product reaches the warehouse they will check the product condition. If they get the product in original condition with original packaging within 10 Working days. After that, your amount will reflect in your bank account. If you want to track your returned package you can.
You may also like: Next return policy
Frequently Ask Questions
1. Where can I share the photo of the return product?
You can simply email them at [email protected]
2. Can I return a sale product?
No, under the Swarovski return policy, no customer is allowed to return products that were purchased in a sale.
3. How can I connect with customer care?
You can connect with them on call - +9101244107173. Monday to Friday - 09:30 - 14:00 & 15:00 - 18:00
Also, Keep in Mind
This article provides the information on the Swarovski return policy. It also includes some exceptions that will be more helpful for you. Although it provides a brief process on how to return the product online as well as offline mode. Now, you got to know about all kinds of returns made by the customer and about the Swarovski refund policy. There are other popular brands and their return policy information with us like Gucci and Overstock return policy.