Tilly’s is a known retailer of wearable apparel & accessories for men, women as well as kids. They also sell a variety of outdoor equipment like bikes, camping, surfing, and snow gear. With so many offerings, it is important to be aware of returns before making a purchase. If you’ve already made a purchase that doesn’t suit you, we will explain all the necessary details of Tilly’s return policy and help you make an easy return or exchange.
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What is Tilly’s Return Policy?
Tilly’s return policy accepts returns and exchanges on all full-priced merchandise within 60 days of purchase. This timeframe applies to both online and store purchases. The return policy of Tilly’s states that the items must be unworn and non-altered with their original packaging and billing receipt. Shoeboxes should be in their original condition without a shipping label or a tape.
| Return Period | 60 days |
| Return Method | 1. In-store 2. Online |
| Contact Number | 866-484-5597 |
| Official Website | Tillys |
How To Return At Tilly’s?
Tilly’s return policy page mentions two methods for a return. You can return the item directly to their store or mail it to their facility. In-store purchases must be returned to the store while online purchases can be returned via mail as well as at Tilly’s store near you.
Returns By Mail
This method is only available for online purchases. You can return with or without a return label. Follow these simple steps.
Start your return on Tilly’s shipment page by providing details about your order.
- Print your return label in the final step.
- Pack the items securely and stick the return label.
- Put the package in your mailbox or drop it off at your nearby post office.
Under Tilly’s return policy, a $7 return label fee will be deducted from your refund. (this fee may have been waived off due to the temporary closure of their stores)
You can also ship your return without using Tilly’s return label. Simply, send your prepaid package to,
Tillys.com
E-Commerce Returns
17 Pasteur
Irvine, CA 92618
Remember that you must pay the shipping fee before sending the package. Tilly’s will not accept C.O.D deliveries.
In-store Returns
You can return your in-store as well as online purchase at a Tilly’s store. In-store returns are free and as easy as they sound. Use the store locator to find Tilly’s store near you. Take your items and original/shipping receipt to the store, Don’t forget the credit or debit card you used for the purchase. For in-store returns, they’ll refund you immediately in cash or card depending on your original payment method.
Note – Online orders using Afterpay, PayPal, or Amazon pay will only be eligible for a refund if you return them online. In-store returns on these purchases are only eligible for an exchange at the store or store credit.
Can I Return Without Receipt At Tilly’s?
A receipt is necessary to get a refund for your original form of payment. As per Tilly’s return policy, Tillys.com doesn’t accept returns without a receipt. If you’ve lost the receipt of your online purchase, they’ll send you a new one on request. If you no longer have the receipt of your store purchase, they’ll offer you an exchange or store credit for the value of your product’s lowest price. You’ll also need to give your name, address, and phone number to make a return without receipt.
Tilly’s Extended Holiday Return Policy
Tilly’s also provides their customers with an extended return period for purchases during the holiday season. For any purchases made in November and December, you have time until January 15 of the next year to make a return. Remember that holiday returns are also subject to the terms and conditions of the general Tilly’s return policy.
Lulus and ASOS also provide extended return periods for holiday season purchases,
Can I Return Opened Box At Tilly’s?
Tilly’s return policy strictly states that no open box packages will be accepted for returns and exchange. All the items have to be intact with their original packing and in a resalable condition. A return request is only eligible for items which are in their original form and condition.
Tilly’s Return Policy Exceptions
Though most of the items except final sales are returnable, some extra set of rules applies to the return of the following items.
- In-store returns on online orders using Afterpay, PayPal, or Amazon pay, are only eligible for an exchange or store credit.
- Online purchases of snowboard, snowboard boots, surfboards, paddleboards, and bikes cannot be returned at Tilly’s stores. These must be returned online by mail.
- Returns on shoes will not be accepted if the shoe box has a tape or shipping label attached to it. In short, shoe boxes cannot be used as shipping boxes for online returns.
Which are Non-returnable Items at Tilly’s?
Tilly’s return policy doesn’t cover returns or exchanges on red tag promotions (Merchandise on sale ending with a price tag of .97 cents) and the following final sale items.
Tilly’s Exchange Policy
Simply, take your item and its original receipt to their store. The associates will help you with the exchange. Exchanges are also subject to Tilly’s return policy terms and conditions. You’ll not face any issue as long as the item meets their return policy requirements. Tilly’s does not offer exchanges for online purchases. You’ll have to return your items and place a new order.
| Exchange Period | 60 Days |
| Exchange Method | In-store |
Tilly’s Refund Policy
At Tilly’s, all merchandise on sale can only be returned for their store credit. Returns will be processed when your items reach their returns department. After this, they’ll initiate a refund to your original form of payment. It will take 1 to 2 billing cycles for the refund to appear in your bank account. If you are returning an online order, remember that Tilly’s return policy doesn’t cover refunds on shipping charges. Non-receipt returns are subject to refunds in the form of store credit.
| Refund Period | 1-2 Billing Cycles |
| Refund Method | Original Form of Payment |
Frequently Asked Questions
1. Wll Tilly's refund the delivery cost of my online order?
Tilly's does not offer refunds on shipping charges for returns of online purchases from Tillys.com
2. Can I return my watch at Tilly's?
Watches and sunglasses are considered as final sale items and are not eligible for refunds. If you are facing trouble, contact the manufactiror for warranty claim.
3. How will I receive a refund of my PayPal order?
Return your PayPal order by mail and they’ll refund your money back to PayPal. If you return at their store, they’ll offer you an exchange or store credit.
4. Can I exchange my purchase from Tilly's?
Tillys.com doesn’t offer exchanges for online purchases. You can either visit their or return your item online and place a new order.
5. Can I return at Tilly's without a receipt?
For online purchase, you can contact Tilly's and they’ll make things right by sending you a new receipt. If you don’t have the receipt of your store purchase, they’ll offer you an exchange or store credit whichever you may please.
Also, Keep in Mind
Tilly’s return policy covers returns on all merchandise except final sale items. All other items that meet their return requirements are subject to a 60-day return window. You can make an in-store return for both online and store purchases. All you need is your item in its original condition with a receipt. If the store is not nearby, you can also mail the item back to their facility. Hope this information was helpful. We also have articles on similar brands like Forever 21 and Boohoo.
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