We have seemed to find that there is a little confusion between a few of the retail stores. Stores like TJ Maxx, Marshalls, and Homegoods all have a very similar return policy. To make it clear TJ Maxx is the parent company for Marshalls and Homegoods and their return policies are also connected. We will particularly focus on TJ Maxx Return Policy. You must make your return within the specified criteria or TJ Maxx has all the right to refuse your return request.
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What is TJ Maxx Return Policy?
TJ Maxx Return Policy offers customers to return their product within 40 days from the date of the purchase if purchased online. In case you make your purchase from the store, the return period would be 30 days. The return policy of TJ Maxx does not cover refunds on used/worn merchandise.
In-Store Inquiries: 1-800-926-6299
Are TJ Maxx Returns Free?
No, Tj Maxx online returns are not free, you will have to return your item through postal services. It may charge you around $9.99 to make your return.
Where Can I Return my TJ Maxx purchase?
If you make your purchase from TJ Maxx then you can make your return at any of their stores. Also, you must remember that you can not return your TJ Maxx purchases at any of their sister brands like Marshalls, Homegoods, Sierra, and Homesense.
TJ Maxx Return Policy Online
It is their priority is the safety and easiness of the shoppers, that they should not face any issues with their products. Tj Maxx return policy online is easy to follow and you will not have to visit anywhere. You can make a return within 40 days of your purchase.
- Log in to your TJ Maxx account
- Locate the order and click on return.
- Attach the order receipt and other details.
- Keep the tags along with it.
- Return any accessory that came along with it in the same package.
Remember you cannot return a product online if it was purchased from the store. Also, keep your product in its original condition. It is also recommended that you do not remove its tags. If you receive defective items, contact TJ Maxx customer service and return the item. But if the item got damaged or defective with your hand then it is not returnable.
TJ Maxx Return Policy In-store
If you are looking for a TJ Maxx return policy in-store, then the first thing to note is that you only have 30 days to make your return. It is not compulsory to visit the same store you made your purchase.
- Find the nearest location using the link ‘Store Finder‘.
- Return your product to its original condition.
- Remember to take your original purchased receipt.
- If you have misplaced your sale receipt then go with your photo Id and you can even show your transaction method.
- For more inquiries call on 1-800-926-6299 from Monday to Friday between 9 am to 6 pm.
This process is much quicker and we would recommend our reader to go for the in-store return. If you are not in a hurry then you can go for the online return.
TJ Maxx Holiday Return Policy
TJ Maxx has a separate policy during holidays called TJ max holiday return policy. The complete return policy remains the same except for the return dates. Any items purchased between the 10th of October and the 25th of December can be returned by the 25th of January. So with this, you get an extended return period.
TJ Maxx Return Policy No Receipt
It is possible that you lose your receipt and often is the case that it gets difficult to make your return. Although the TJ Maxx return policy allows no receipt return. You can go to any of their stores and ask for a return even without a receipt. Although there is one condition for this. Any returns without a receipt will only get you a refund in the form of a merchandise credit. This means you will need to use that credit to shop at TJ Maxx only.
TJ Maxx Exchange Policy
You must know that TJ Maxx does not offer or provide an exchange for online products either via mail or using online procedures. Although the TJ Maxx return policy allows exchange in-store. Follow the below points for exchanging the product via the store.
- Exchange is available for 30 days from the date of purchase.
- You can exchange the item if it is in its initial condition.
- While exchanging the product bring your sale receipt.
- Items, like used, damaged, or worn, are not exchangeable.
- You are only once allowed to exchange your item.
Note: It would be better if you make your purchase in-store if you are expecting an exchange shortly.
TJ Maxx Refund Policy
A refund is only possible after a proper inspection of your returned item. The TJ Maxx return policy states that they can reject a request if the item is not in its original condition. The refund procedure will take 10-14 business days. The amount will be credited to your source of the payment method. For Gifts, and item returns you will get a refund in the form of Merchandise Credit. If you have used the PayPal payment portal then it will directly be credited to it. The refund will take several days to reflect in your bank account.
TJ Maxx Coronavirus Updates
During these tough times of Covid, Tj Maxx has ensured that their employees and customers stay safe even while shopping at the store. Hence they have taken precautions against it like:
- They maintain proper social distancing between the customers and employees.
- The face mask has been made compulsory for all.
- Checking of temperature is being done.
- Proper sanitization in the workplace has been done.
Frequently Asked Questions
What is Customer Care number of TJ Maxx ?
The customer care number of the TJ Maxx is 1-800-926-6299 from Monday to Friday between 9 am to 6 pm.
TJ Maxx offers how much time-frame of return?
You can return TJ Maxx items within 30 days at the store and 40 days at the online store.
Can I return TJ Maxx return policy no receipt?
Yes, you can return your TJ Maxx products without a receipt.
Gift Card purchase items are returnable at TJ Maxx?
Yes, gift card purchased items are returnable at TJ Maxx.
In how much time I will get a refund?
You will get your refund within 10 - 14 business days after the verification of the products.
Also, Keep in Mind
It is crucial to remember that you can not make an in-store return after 30 days. Where in the case of the online return, TJ Maxx return policy states they offer 40 day return period. If you are looking to exchange a product, you can exchange it in case of any defect or if you are looking for a size change. An in-store return is much quicker than an online return. Online returns will only process your refund once they receive your item. You should also remember your refund may take up to 2 weeks.