If you are making your purchase from Tommy Hilfiger, you might also want to know about the Tommy Hilfiger return policy. This is equally important for any customer because you never know when you might feel the need to make your return. To help you understand the policy easily, we have created a guide that will answer your queries and also help you with step by step process to make your return and get a full refund. Here’s how.
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What is Tommy Hilfiger Return Policy?
To make your return successful in one go, you must follow the Tommy Hilfiger return policy. They allow 45 days for every customer to make their return. Your return will only be eligible if it is in its original condition and with its tags intact. The item should not be used and must be unworn. You can return to their store or choose to process with their online method.
How Can I Return My Tommy Hilfiger Purchase?
There are two simple ways for a customer to return their purchase. You can initiate the online return or visit the store for a return. In both cases, you must follow a few simple steps and keep a few conditions in mind mentioned in the Tommy Hilfiger return policy.
Tommy Hilfiger Online Returns
If you are unable to go to the store, you can choose to initiate the return online. It is much easier to do so and you do not have to worry about the Tommy Hilfiger timings. Here is how you can start your return.
- Log in to your Tommy Hilfiger account.
- Use their “locate order” tool
- Enter your order number and email id
- Click on “next” to find your order
This will navigate you to a page where you can print the pre-paid shipping label and a return slip. Next, you can attach these two labels with your return item on the package. After which you can visit any postal service and drop off your package
You have another alternative to this in the Tommy Hilfiger return policy. If you are unable to take the print, then you can simply take plain paper and include the following information on the paper and attach it to your package and then drop it off.
- Order number | First and Last Name |Mailing address | Phone number
Email address | Reason for return | Purchase date | Payment method
Note: Ensure that your return label is clearly visible and all other address slips are hidden or taken off. In case it is not, your return may get lost or may take longer than expected.
Tommy Hilfiger In-store Returns
If you are unable to follow the Tommy Hilfiger return policy online, then you can simply visit the nearest store and request a return. To ensure your request is accepted, you must follow their return conditions. So return your item only if it is unworn and have all its tag intact. You must also provide the original purchase receipt as proof. The benefit of in-store returns is that they will provide you with your return update then and thereafter a few minutes of verification.
Are Tommy Hilfiger Returns Free?
Yes! For all customers, Tommy Hilfiger provides a free return. So, if you are looking to return your item either online or to the store. You will not have to pay any shipping charges or handling charges. For the online return, you can use the prepaid label and for an in-store return, you can use the purchase receipt as proof.
What Can I Not Return at Tommy Hilfiger?
There isn’t much of a list for this in the Tommy Hilfiger return policy. Although there is something you should know, your return will not be accepted if you do not follow their return condition, be it any product. Apart from that, you can not return final sale items at their store or online. They will also not accept items that are personalised specifically for you.
Tommy Hilfiger Exchange Policy
If your return is eligible according to the Tommy Hilfiger return policy, you can then choose to exchange your product. The exchange policy also follows the standard return policy conditions. You must process it within 45 days with proof of purchase. The exchange can be with a similar product as well as a higher valued product. If you do so, then you will have to pay the difference to them for completing the process.
Note: Tommy Hilfiger does not allow exchanges on online purchases.
Tommy Hilfiger Refund Policy
You will be eligible for a refund only if your return request is accepted. If you have made an online return, your refund request status should be updated within 5 business days. In case of an in-store return, you will get to know them then and there. Although once your refund is initiated, it may take 14 business days to reflect on your bank account. Tommy Hilfiger will refund your amount to the same mode of payment used at the time of purchase.
Frequently Asked Questions
1. What if I do not receive a packing slip with my order?
You can then choose to make your slip with the following information: Order number, First and last name, Mailing address, Phone number, Email address, Reason for return, Purchase date, and Payment method.
2. What if I receive a damaged product?
To return a damaged product, you must call the customer care department at 888-866-6948. Remember to keep your order number handy during this call.
3. Can I return my online purchase to the store?
Yes, you can unless your online purchase was made through Klarna, Afterpay or PayPal. You will then need to return only using online returns.
4. Can I Return my Footwear to Tommy Hilfiger?
Yes, you can return your footwear, only if it is in its original condition with the original packaging intact as well.
The Tommy Hilfiger return policy conditions are very important for you to be eligible for a return. If you do not follow it, you will not be able to return valid products as well. It is recommended that you keep your purchase receipt safe for the first 45 days of your purchase to ensure safety. You can read our other return articles on popular fashion brands such as Hermes returns and Michael Kors returns.